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Also from Richard J. George, Ph.D....

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Dr. Richard J. George - Saint Joseph's University
Super Center Food Shopping: What is This Thing Called Service?
(PDF)

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Richard J. George, Ph.D.

Professor of Food Marketing
Haub School of Business, Saint Joseph's University

I am a big supporter of additional autonomy at retail. First, all retailing is local and the staff at the individual store have the potential to know their markets and customers better than someone miles away at corporate. Second, greater autonomy transcends a store manager into a merchant, like...

A few things: First, these programs are really continuity-of-purchase programs designed to get customers to buy more or more often. As noted customers are rational and recognize why these programs exist. Second, the use of technology allows companies to engage in a dialog with their customers. Use this opportunity...

I don't disagree with the results. Over 40% of Millennials agree with the statement, "The majority of companies do not know how to market to my generation." My research into Millennials food shopping behavior ranks "friends & family" and the "Internet" as having the greatest impact on food retailing...

While it is always difficult to talk out of both sides of your mouth, if Aldi can provide "Whole Foods-like" organic products it could be a win-win for the company and its customers.

I believe Aldi will continue to test new concepts particularly with the impending launch of Lidl in...

I applaud the controlled use (customer opt in) of beacon technology. It is not the Internet which changed the world, it's the smartphone! Beacon technology maximizes the use of the smartphone as a two-way communications device.

Millennials check their smartphones 45 times a day. Eighty-six percent of Americans state that...

If the various banners have points of differences, then the name consolidation does not make sense. I presume this is why Target is keeping the SuperTarget banner. On the surface, the names, CityTarget and TargetExpress appear to convey characteristics dissimilar to the Target banner.

However, the key here is consumer...

No surprises here. We have always known that slow/impersonal checkout has been a customer issue. There are a couple of universal truths regarding food shopping: 1. The longer we keep customers in the store the more they buy, 2. The quicker we get them out of the store the...

I think the 365 by Whole Foods is an appropriate initiative. I would be aware of Aldi and Lidl but recognize that Whole Foods' position, namely, organic and natural, is significantly different from the position and target market espoused by Aldi and Lidl.

Mackey et al. have had some significant...

This is another step in Amazon's strategy to offer fast, convenient and customer-centric products and services to its customers. The biggest upside is the matching of the 5 percent discount currently offered to Target's REDcard holders, plus the saving of transaction fees.

I would recommend an aggressive roll-out. This will...

Amazon continues to experiment with every form of delivery that will enhance its position as convenient, fast and customer-centric. I don't believe Amazon will get into brick-and-mortar stores any more than as pickup points for customers who want products now and find this method more convenient than delivery to...

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