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Also from Richard J. George, Ph.D....

Braintrust Resource

Dr. Richard J. George - Saint Joseph's University
Super Center Food Shopping: What is This Thing Called Service?
(PDF)

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[Image of: Richard J. George, Ph.D.]

Richard J. George, Ph.D.

Professor of Food Marketing
Haub School of Business, Saint Joseph's University

Not necessarily. Creative food marketers need to develop strategies and accompanying merchandising efforts to take advantage of this trend. While there will be a continued shift away from foods perceived as less healthy, aided by the perfect information provided by engaged consumers and social media, there still is a...

The issue is customer versus store convenience. If the customer needs to compromise by not paying via check and there is no offsetting compelling benefit to the retailer, then this payment alternative should still be available. However, if the Whole Foods claim of reduced wait times in lines is...

I do agree. With the exception of diners, who appear to fare well with encyclopedia-like menus, the average restaurant can benefit from greater focus and concentration of offerings.

The benefits are several fold: reduced inventory (particularly slow-moving items), fresher food, higher turns, knowledgeable staff, and fewer items to be able...

Good suggestions. Some more:

  1. Have staff wear large buttons that say "I'm here to help."
  2. Provide staff with business cards that have a contact name, phone number and email address (does not have to be the contact info of the staff member). Have staff distribute these cards where appropriate.
  3. Have staff suggest...

A couple of lessons learned: 1.) Sometime technology is ahead of the customer, 2.) Customers need to be educated on usage as well as benefits.

This having been said, this was a test, with lessons learned. Scan & Go will not go away.

...

Retailers should focus on what they do best, namely, make available to customers their needed products at fair prices in a clean, convenient and customer-oriented environment. Stay out of the legal and PR fray between competing brands and concentrate on the above.

...

Omni-channel is about customers, not channels. That having been said, I do not see any significant customer shopping behavior differences between the holiday selling season and other times of the year. Consumers still seek value and convenience regardless of the shopping time or occasion.

Consumers expect tools that facilitate their...

Farmers' markets satisfy many consumer needs: support of local businesses, fresh product, perceived as more sustainable and often perceived as organically produced. In addition, farmers are the number one most respected occupation in America.

The key for neighboring grocery stores is not to fight farmers' markets. Instead form bases for...

Not necessarily. This research is the latest in a stream that is defining the omni-channel concept. Omni-channel is about customers, not channels. BOPIS is another term for "click and collect."

I fully agree that this approach may cause Amazon to rethink its lack of bricks. The biggest advantage to BOPIS...

It has less to do with labeling and more to do with the improved foodservice options that supermarkets are providing. Consumers perceive foodservice options as fresher, healthier, tastier, etc., than center store and frozen options.

The key is not to lament nutritional labeling issues, but instead to develop frozen products...

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