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Also from Richard J. George, Ph.D....

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Dr. Richard J. George - Saint Joseph's University
Super Center Food Shopping: What is This Thing Called Service?
(PDF)

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Richard J. George, Ph.D.

Professor of Food Marketing
Haub School of Business, Saint Joseph's University

No surprises here. We have always known that slow/impersonal checkout has been a customer issue. There are a couple of universal truths regarding food shopping: 1. The longer we keep customers in the store the more they buy, 2. The quicker we get them out of the store the...

I think the 365 by Whole Foods is an appropriate initiative. I would be aware of Aldi and Lidl but recognize that Whole Foods' position, namely, organic and natural, is significantly different from the position and target market espoused by Aldi and Lidl.

Mackey et al. have had some significant...

This is another step in Amazon's strategy to offer fast, convenient and customer-centric products and services to its customers. The biggest upside is the matching of the 5 percent discount currently offered to Target's REDcard holders, plus the saving of transaction fees.

I would recommend an aggressive roll-out. This will...

Amazon continues to experiment with every form of delivery that will enhance its position as convenient, fast and customer-centric. I don't believe Amazon will get into brick-and-mortar stores any more than as pickup points for customers who want products now and find this method more convenient than delivery to...

I think it is worthy of consideration. The challenge for Jet.com will be to get to the targeted number of customers to be able to generate the economies of scale to reflect it lower pricing model. If Amazon and Walmart quickly and emphatically respond the probability of success will...

As noted, A&P's demise was not unexpected. At one time it was America's largest retailer with a Wall Street Journal article proclaiming that every corner in America would have an A&P.

Unfortunately, the downfall of A&P began years ago and any efforts in the past decade could not stop its...

I put my money on Amazon. They are still ahead of Walmart.com. Amazon is fast, efficient and customer centric. Despite the deals promised by Walmart, its online site is not as easy to navigate, nor is it as customer friendly as Amazon's.

Yes, this is another chapter in transparent...

Amazon continues to experiment with different delivery options. Besides the same-day delivery advantage, the Treasure Truck takes a page from Costco's Treasure Hunt phenomenon. Shoppers love a treasure hunt, not knowing what is available each day.

...

Not in the annoying question category but certainly a counterproductive encounter occurred, when I asked a supermarket staff member who was wearing an "I'm Empowered, Just Ask Me" button if I could borrow it for an hour to use in a customer service presentation. His reply, "Let me check."

Go...

Although I have a granddaughter who is celiac, I think gluten-free is a niche product. It has some upside potential assuming the taste profile continues to improve and non-celiacs adopt gluten-free as a lifestyle option.

Organic and natural have been solid for a number of years. I think that locally-produced...

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