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Also from Camille P. Schuster, Ph.D....

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[Image of: Camille P. Schuster, Ph.D.]

Camille P. Schuster, Ph.D.

President
Global Collaborations, Inc.

No one apparently knows what steps to take or those who do are not being allowed to take them because there has been no progress in this area for years. Until the boundary-spanning person who understands retailing, understands consumers (in their many variations), understands technology and understands innovation emerges...

If CVS tried to get the U.S. Chamber of Commerce to change their actions and if the U.S. Chamber of Commerce is lobbying on behalf of its members, then CVS should leave because their views are not being represented. It will have no impact on their business. Consumers probably...

I agree with all the annoying questions listed. However I was pleasantly surprised the other day. Someone asked if I was having trouble finding anything and I responded with yes. He stopped, put down the things he was carrying and said OK let me help you sort it out...

Approval of a company's decision to raise or lower prices should not be based upon the company's or its owners' political views. Patronage of the company can certainly be withheld if one does not agree with the political views but those views have nothing to do with whether or...

Since it will take some time for the new treasure hunt idea to take hold, and since this approach copies Costco, it is hardly a point of differentiation. If Sam's Club is trying to win more customers by copying competitors, why do the competitors need to respond?

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A mission statement should embody the essence of what a company is about. Microsoft's old mission statement was relevant when most every computer ran Windows. Working to get everyone to have a computer at home and in the workplace meant that most everyone was using Windows. Now that computers,...

If specific good deals are advertised ahead of time and are attractive to non-Prime members, I would expect enrollment to increase. If those people like other Prime services they will stay. Competitors are likely to respond with their own special deal days — oh, right, we already have special sales...

Does the number of followers or an increase in followers equate to more sales? Has anyone documented that relationship across the retail industry? I have not seen that documentation.

Rather than striving to gain followers, retailers need to be encouraging dialog with their followers or customers. Dialog is the real...

Of course the situation needs to change. Women and minorities bring different perspectives to the retail industry and today, more than ever, diversity of opinion and innovation are required for success in this industry.

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Retailers need to include delivery as one of the services that impacts customer satisfaction regardless of who does the delivery. No matter who does the delivery, perceptions of delivery satisfaction and brand attributes are to the company from which the product was purchased. Third party solutions may provide an...

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