Anne Bieler

Online resources are increasing the shopper information for purchase decision. It is moving the product consideration out of the store, when shoppers compare and explore their choices in a more "comfortable" space. This places a greater burden on retail employees, who are now talking to a more aware and...

For the health of children living in poverty, whether urban or rural, finding a new solution for accessible, affordable nutritous food is a must. It will take new thinking to bring the community support and retail initiatives necessary for change to occur, as well as education in food slection...

Moving the greeters to another position can make the in-store experience a bit less challenging -- if redirected to customer service assistant in the checkout lanes, where help "expediting" is really needed. But it is a sign of the times, as greeters really set the stage and are helpful...

What a nice way to attract interest and create excitement. Everyone likes new ideas, and the chance to bring new products to life is very attractive. Many will follow this one!

As the world gets smaller, supply chain transparency becomes more visible, and is of interest to consumers -- and share holders.

On January 13, Apple announced "first technology company to join Fair labor Assoc." The investment community is interested in these efforts -- In September, the Dow Jones Sustainability...

New concepts can bring innovation and new value for shoppers when well executed, as panelists have discussed very well. "Shops at Target" are a great idea, and can add fun and excitement for the destination. Retailers must differentiate clearly on a continuing basis to keep shoppers loyal; the bar...

Tesco seems to be making the adjustments needed -- site selection is critical, understanding your local consumers is essential. Some CA locations were adjacent to low traffic malls; some of the assortment was puzzling, and the higher-end grab and go/ready to cook entrees were not well positioned for the...

The value of curbside service is perceived in the areas well discussed by David, but also in consideration of the shopper groups involved. For Publix, with many South Florida stores that serve a very high proportion of seniors, this wasn't an important service -- they are not usually online...

The strength of this trend will vary by location, of course, but there is significant room to grow in several directions. It is a great option for many types of shoppers and is a good way to capture more impulse purchases. It can be a good point of differentiation;...

A significant percentage of the disappointed customers will likely not forgive -- or forget. If there is a sincere attempt to communicate with customers and a valuable gesture of good will, some may reconsider. But the apology must be sincere, timely and well executed. Leaving customers empty handed, after...