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Also from Ben Ball...

Braintrust Resource

Dechert-Hampe & Company
Sale Force of the Future - 2012
Survey Results - February - 2012 (pdf)

Links by Ben

 
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Ben Ball

Senior Vice President
Dechert-Hampe

Can't help but chime in—though the community seems to have spoken as clearly, and with one voice, as I can remember. This is such an obvious power play, if not outright collusion or restraint of trade, as to be offensive to us on its face.

What I do wonder is...

Initially more of a drive-through play probably—but I can see urban locations with a will-call line for the walk-in customers who pre-order and pay. This is not only going to work, it may well become the QSR standard.

...

What do you think Whole Foods will accomplish with its Responsibly Grown rating system for produce and flowers?

They will aggravate and confuse both customer and supplier.

Is it realistic to try to encapsulate all sustainability concerns in a useable ratings system?

No.

...

Experiential rewards are appealing only if you have an interest in that particular experience. Choosing to use them demands a very high level of understanding of your shopper/member/user base. Of the experiential rewards my Marriott VISA card offers, I have found exactly one that I was even interested in...

Sampling works in most locations—provided you have a good product.

Sampling is done in far fewer locations—primarily for the reasons cited by Warren Thayer.

...

More beer and wine sampling!

(Mariano's does a great job with this in Chicago by the way.)

...

DISCLAIMER: Significant Vested Interest Involved!

My son runs a UPS distribution center. And, yes, the carriers are taking last year's issues very seriously. UPS solicited suggestions from employees this year on how to improve the 2014 holiday performance.

Retailers can directly impact and benefit from one suggestion chosen for implementation. Retailers...

Strictly from a layman's perspective, it seems that Peapod's challenge may be that it is the most expensive viable model out there. The greatest expense in home delivery is owning the capital (rolling stock, systems) and labor. Peapod did a better job that Webvan, etc., with that, which is...

As my colleague Ray Jones would say, when it comes to business success I think understanding CLV is more correlated than causal. The measure itself is at best a forecast or estimate of future value. Nothing wrong with that, most of the measures we use to develop strategy are...

While the premise of "Everyday Earners" is powerful, the inherent advantage lies with payment providers (Mastercard, Visa, etc.) to aggregate points across multiple (if not all) purchases. Even retailer affinity cards such as Costco's American Express card allow consumers to collect points, or my favorite—cash back—on every purchase and...

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