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Also from Ben Ball...

Braintrust Resource

Dechert-Hampe & Company
Sale Force of the Future - 2012
Survey Results - February - 2012 (pdf)

Links by Ben

 
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Ben Ball

Senior Vice President
Dechert-Hampe

Strictly from a layman's perspective, it seems that Peapod's challenge may be that it is the most expensive viable model out there. The greatest expense in home delivery is owning the capital (rolling stock, systems) and labor. Peapod did a better job that Webvan, etc., with that, which is...

As my colleague Ray Jones would say, when it comes to business success I think understanding CLV is more correlated than causal. The measure itself is at best a forecast or estimate of future value. Nothing wrong with that, most of the measures we use to develop strategy are...

While the premise of "Everyday Earners" is powerful, the inherent advantage lies with payment providers (Mastercard, Visa, etc.) to aggregate points across multiple (if not all) purchases. Even retailer affinity cards such as Costco's American Express card allow consumers to collect points, or my favorite—cash back—on every purchase and...

From the beginning of a largely unsuccessful campaign to get the consumer products industry to stop calling private label "Private Label" and to instead use the term "proprietary brands" (credit to Dave Nichols and Loblaws), I have felt that Kroger understood this fundamental difference better than any other major...

Separating personal and emotional attitudes (which is nearly impossible of course) I'd say "not yet" from a business perspective. Wait and see how this plays out. These things almost always get resolved to the public's satisfaction, because the league has to do that to protect the value of the...

The irony in this one is huge. Just yesterday I read something in which McDonald's was cited as exhibit A of marketers who have resisted the siren song of "multicultural marketing"—instead pioneering the "total marketing" approach (i.e., "I'm Lovin' It" presented in every relevant way possible to every target...

I have always thought Neighborhood Market was the better name and am glad to see Walmart make this move. Neighborhood Market just captures what these stores need to be, in a way that Walgreens or 7-Eleven never can.

I'm also intrigued that I find myself in rare disagreement with Ian...

Yesterday a prominent industry commentator blasted Whole Foods for this move, calling it outsourcing the company's online presence, or words to that effect.

I get that. You do not want to outsource your brand image management under any circumstances.

But I wonder if there isn't a different current flowing here. That...

There remains lots of evidence that Amazon has ambition to own its logistics fleet, but clearly they are open to alternatives.

Brilliant! How about Amazon buys the USPS?

With regards to the success of this test, my first reaction was "the biggest problem is going to be the perception of...

Knowing your objective going into the assessment is pretty important. Particularly at more advanced levels of management, "skills assessment" or the ability to perform a certain combination of tasks at a high level of proficiency, is confused with "potential" in assessing bench strength or creating development plans. These are...

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