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Also from Ben Ball...

Braintrust Resource

Dechert-Hampe & Company
Sale Force of the Future - 2012
Survey Results - February - 2012 (pdf)

Links by Ben

 
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Ben Ball

Senior Vice President
Dechert-Hampe

If we are willing to let an Instacart shopper select our Wagyu beef at Whole Foods and deliver it to our home several hours later for a fee, why wouldn't we be comfortable selecting the steak we can actually see from an automated merchandiser on the way home from...

This strategy could be especially effective in attracting Millennial shoppers to the chain. Their demonstrated preferences for things local/organic/natural should make them prime candidates for Bartell to target. And the lifetime value of being a Millennial's preferred drug outlet is a worthy prize indeed.

...

The mobile device is definitely going to be the vehicle for a source of online reviews. The only questions are "which device?" and "what source?" As to the device, retailers can be agnostic. It's user choice. But the source is a different matter.

This is only a hunch on my...

"Affordable these days ranges between $9 and $13 per check."

To a great extent, I think that is the operable phrase. Have preferences in food types shifted? Has awareness of health implications grown? Have QSRs been maligned to the point of becoming a social anathema among the more affluent Millenials?

That...

I support this for IKEA, if for no other reason than the possibility of avoiding the ZOO at their Woodfield, IL location. I only go there when whatever my wife or relative is buying won't fit in their car and they need a truck.

The key to this working will...

This is a big hit in urban areas — at least in Chicago. The parking apps that locate and let you reserve available garage or lot spaces are all the rage. Adding the convenience of nearby parking (not to mention potentially "validating" a la restaurants or movie theaters) is...

Two things strike me here. The first is (as is usual for me) a truism of sorts. That those who actually USE the tools they have are the ones who reap the benefit and therefore value the tool more.

The second is that seven of the 12 tools valued have...

While the whole idea of risk-shifting is not in sync with Ryan's concept of "the cost of doing business" — it is a real business strategy, perfected by the finance industry. To that end, I always thought the better concept was "failure fees." Make the manufacturer pay the cleanup costs...

Millennials only communicate with each other through the "machines" as Bill O'Reilly calls them. What do we expect when it comes to impersonal retail interactions?

With three Millennials of my own posing as my children in their online presences (the only way I see/talk to them these days it seems),...

MCX was destined to become just another verse in a familiar refrain.

A group of constituents is using a service they find valuable — but source from a third party.

The group begins to notice how much they are paying for that service. They notice the profits the service provider is reporting....

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