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Zel Bianco

President, founder and CEO
Interactive Edge

As with everything else, revenue recognition has been completely disrupted by online shopping and mobile phones, and most people will suggest that "Big Data" is the answer. We have the ability to learn so much about how and why shoppers make their purchases, and we absolutely should take advantage...

I can't see Singles Day becoming a major shopping event in the U.S. simply because it shares a date with Veterans Day. Celebrating yourself and being single seems a little less fun when it co-opts a day when we celebrate and remember the selfless sacrifices made by our service...

Gas is one of the few things that we tend to buy on its own. We are far more aware of gas prices than we are of milk or bread because there are so many prices to pay attention to in the supermarket. That makes lower gas prices feel...

Two of the articles this morning ("What does Amazon Echo have to do with shopping?" And "Will family values resonate this Thanksgiving?") seem to be getting at the same issue. Our culture is changing rapidly. While many of us talk about the importance of family time on Thanksgiving and...

There would certainly be a demand for this service. Seamless and other food delivery apps have allowed customers in cities to grow accustomed to ordering a meal online and having it delivered with the hour. However, there seem to be a lot of flaws in this plan.

As others...

It depends. If you are a frequent customer, whether a member or not, you should enjoy better pricing. If you are getting higher prices than someone who is not currently using the service or has purchased before, such as what cable companies do, then that would be a problem.

People...

Too numerous to post but one that can be significant is to organize and perhaps purge those data sets that are not leading to action. Combine what you have internally as a retailer with the more progressive suppliers who are bringing you valuable unstructured data and build the roadmap...

I think offering online live chats would appeal to customers since they're normally a faster and more direct way to reach service than through phone. You don't have to go through menus and worry about not reaching someone. Customers also have the information they need written out so they...

I think offering expert sessions as a loyalty reward encourages Millennials to shop more with the company their session is associated with. It seems to me that if Millennials believe their shopping will lead to a great deal, they will be more likely to shop at that retailer. Millennials...

Enabling store pick-up services will appeal to many people. I always see people worry about being home at a certain hour to get their delivery or people who are concerned about someone stealing their package if left on the doorstep. If they go on a trip or vacation, they...

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