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Zel Bianco

President, founder and CEO
Interactive Edge

As I stated in my comment on March 6 when we discussed "Target CIO resigns, chain to look outside for IT leadership":

"I believe what is needed is a national retail task force with some of the best and brightest minds in internet security to come together to implement strategies...

Whatever it is, if Walmart has not been able to solve it with their technology/analytics, then what does it say for other retailers? SKU management and space management are readily available and in use everywhere, but you can't automate the stocking of the shelves. Maybe Amazon can lend a...

It's one of the most important pieces of the customer/shopper satisfaction puzzle. You can have all the technology in the world throughout the store, but when your shopping is complete, the last thing you want to do is wait on line to pay. Nothing leaves a bad taste in your...

George, I just want to say Happy Birthday and thanks for doing the tough job of coming up with the discussion questions day after day!

...

It should be a part of every retailers' need to truly connect with their prospects and shoppers. In fact, it goes back to better collaboration between retailers and suppliers. Whether it be a promotional effort, an ad or a commercial, the story has to ring true with the consumer/shopper....

This topic was discussed at the IRI Summit and one company in particular is doing this correctly. ConAgra, under the leadership of Bob Nolan and his category and shopper insights team, is looking at the whole category or occasion, in their latest initiative, breakfast. They spent a great deal...

This is a subject I have been screaming about for a number of years. Finally, it is subject that the industry is starting to recognize as a big problem. Business Intelligence and data mining have been around for some time, but the issue has always been that the biggest,...

I was at the IRI summit and heard Judy speak. In addition to their data mining, she happens to be quite an impressive leader. As a frequent CVS shopper, they do a good job at pushing offers that are specific to the items I purchase, but wish they allowed...

My family was one of the millions whose credit card was compromised and had to be replaced. The fact that Target had so little in place is astonishing so the big challenge will be starting from scratch. The criminals seem to be getting too far ahead.

I believe what is...

I would say that if it is in an area that a retailer has very little experience, it makes total sense. Just as in category management or shopper insights, a retailer cannot possibly know as much as the vendor when it comes to a particular category, so the retailer...

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