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Brian Numainville

Principal
The Retail Feedback Group

Unless department stores are able to become more relevant to shoppers and offer a solid customer experience, unfortunately capitalizing on the value of the real estate by closing stores may end up as one of the only alternatives.

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While I usually favor Amazon, in this case it is all about content and in comparing the offerings, so Netflix still wins. But if Amazon can make inroads in that regard, they certainly have the ability to push ahead, especially given their propensity to do things whether or not...

As someone who engages with smart home devices and has a home full of them, I absolutely agree that Amazon has an advantage here that just keeps getting better. Amazon has developed an approach that increasingly interacts with all of the various devices in my home whether smart bulbs...

Not really a big surprise. Aldi started testing credit cards in Minnesota back in December of 2014. Only a matter of time until this took place — competitors accept credit cards, and who carries cash to shop anymore? Good move to stay with the cashless trend and be friendly to...

While Teavana tea might be popular in and of itself, this move seems to make sense to separate the brands from a retail store perspective. Two different experiences and drinkers.

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J.C. Penney will really need to do something to stand out from the DIY stores, Sears and others selling appliances. Not sure that they can easily become a significant player!

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Yes, absolutely a positive consumer-focused move. Nothing more irritating than wanting to spend your money at a store only to be told that your form of payment isn't welcome. That has long been my dislike at Costco — and now that they have me trained to use American Express they...

If associates are well-trained on how to use a smartphone to assist customers and to communicate internally AND proper etiquette is part of the process these can be very powerful tools in assisting customers and ensuring good communications in-store. But if associates are head-down on their devices non-stop while...

What is interesting is that I have been in about three different Sears units in the last two weeks and all of them look like they are trying to run the inventory way down in departments like electronics. And, it seemed like everything in the stores was on a...

Shipped and delivered on time. Tremendous selection. Reasonable (and many times better) pricing. Strong customer service. Suggestive selling.

Amazon.

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