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Brian Numainville

Principal
The Retail Feedback Group

While on one hand it would certainly be foolish to ignore the potential security issues related to IoT as others have mentioned, at the same time it is just as risky to ignore IoT as it pertains to business and retailing. Consumers are already experimenting with IoT in home...

It isn't about whether or not a delivery service like Amazon will succeed versus "traditional" supermarkets, but rather about making a seamless and "channel agnostic" shopping experience for the customer. Sometimes they might want delivery, other times it might be click & collect (and the collect might be the...

A well-executed feedback tool, such as a those incorporating an invitation on register receipts, provides an easy way for customers to start a dialogue with a retailer. Tens of thousands of customers have provided valuable input to our retail clients this way. But this is only the start—once the...

Yes, this is a game changer in the markets in which it is launched and those in which it will be launched going forward. Marrying all of their different approaches together definitely makes them more and more formidable. The real interesting part will be to see how fast they...

While Millennials are growing as purchasers, only appealing to their needs won't be enough to sustain sales. And while Target's grocery selection was limited to begin with, it certainly will be even less so now. Proceed with caution.

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Our research shows that printed circulars are still the main way shoppers check for offers from supermarkets. Is it because that is how these are primarily offered in the supermarket world or is it because a printed circular is far easier to use? Not to say that we won't...

While Amazon Prime creates stickiness with customers due to all of the other value offered through the membership, this is a "shipping only" value proposition at this point. Even at half price, there isn't enough extra value to make it worth jumping ship from Amazon to Walmart's offering.

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While Uber is still trying to figure out the boundaries of its business, it absolutely is disrupting traditional models as it goes along. These additional services certainly will help fill in gaps and maximize the ability of drivers to remain constantly busy, while at the same time providing useful...

There are many reasons for Aldi's success. High sales per labor hour, low cost and overhead, limited but effective assortment, and the ability to live in the shadow of big box retailers like Walmart and live off of their traffic and compete on price. They are OK with only...

At present, Facebook is a way for Millennials to stay connected, whether that is to a family member, friend, band or business. They look to their network to make recommendations and as a trusted source of information. In terms of longevity of the tool, who knows what the next...

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