[Image of: RetailWire Logo and Tagline (for print)]

Also from Brian Numainville...

Braintrust Resource

The Retail Feedback Group
This Customer Speaks
Blog (url)

Links by Brian

 
[Image of: Brian Numainville]

Brian Numainville

Principal
The Retail Feedback Group

While Teavana tea might be popular in and of itself, this move seems to make sense to separate the brands from a retail store perspective. Two different experiences and drinkers.

...

J.C. Penney will really need to do something to stand out from the DIY stores, Sears and others selling appliances. Not sure that they can easily become a significant player!

...

Yes, absolutely a positive consumer-focused move. Nothing more irritating than wanting to spend your money at a store only to be told that your form of payment isn't welcome. That has long been my dislike at Costco — and now that they have me trained to use American Express they...

If associates are well-trained on how to use a smartphone to assist customers and to communicate internally AND proper etiquette is part of the process these can be very powerful tools in assisting customers and ensuring good communications in-store. But if associates are head-down on their devices non-stop while...

What is interesting is that I have been in about three different Sears units in the last two weeks and all of them look like they are trying to run the inventory way down in departments like electronics. And, it seemed like everything in the stores was on a...

Shipped and delivered on time. Tremendous selection. Reasonable (and many times better) pricing. Strong customer service. Suggestive selling.

Amazon.

...

Small Business Saturday is a good idea. It provides a vehicle to create awareness and marketing efforts for local and independent businesses that otherwise would not be as noticed. And it does create exposure that can result in long-term business, even beyond Small Business Saturday.

...

This isn't as simple as picking one method or another. Integrating surveys, social media, passive data, online behavior and more can yield great insights. But each method has its strengths and weaknesses and there is a place for each, now and into the future.

...

While it is absolutely true that delivering fresh foods has a cost, shoppers may not view $299 annually as a reasonable expense for the service (even if it is the real cost or still being subsidized to some degree by Amazon). This may push shoppers to try the competition,...

Nothing is more frustrating than customer service that turns into a customer disservice. Clearly a combination of hiring the right people, training them appropriately and empowering them. While talking points might be important, a script with no power to fix the problem is a bad idea.

...

Search RetailWire
Follow Us...
[Image of:  Twitter Icon] [Image of:  Facebook Icon] [Image of:  LinkedIn Icon] [Image of:  RSS Icon]

RetailWire's
Getting Started video!

View this quick tutorial and learn all the essentials...

RetailWire Newsletters