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Brian Numainville

Principal
The Retail Feedback Group

I also found it interesting the first time (although thought it sounded a bit odd) but then once I heard it multiple times, it was a bit much. Hiring the right folks, training them and providing ongoing coaching seems like a better approach.

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Spam filters cull out many emails from retailers as there are so many emails with so little value to the consumer. Not sure more personalization will solve that but at the same time, if it makes the emails more relevant, perhaps it will help.

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Reviews are all about the content and the perception (and hopefully reality) that they are fair, balanced and accurate. The form that this takes is much less relevant.

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While there are a number of reasons that store associates aren't using technology to assist shoppers, the results are that retail will continue to lose talent to other industries and lose shoppers to other channels. The world has changed...either change with it or become obsolete.

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Smart move on Amazon's part. Online retailing appeals to this demographic and am betting this will create some real competition for bookstores and other things college students need. While I understand the ramifications this could have on local feel and character, that shift has already been underway for some...

Thinking of competition along traditional lines (office stores) is way too narrow. You can buy products sold at office stores in many other retail outlets and online. So it is really a question of relevance (or the lack thereof) of office stores.

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Yes, other stores could absolutely use this to test concepts and ideas outside of their current brand to see how they work. This way the current brand doesn't "get in the way" of assessing a new idea.

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It is really about maintaining a level of connectivity for consumers. Personally, I like to be connected and find it almost annoying when a retailer doesn't have free Wi-Fi (and then there are hotels that charge a premium—let's not go there...). Ultimately, not sure it will be worth of...

In a previous career stop, I was involved in efforts to hear from company employees as it related to innovative ideas. One of the key issues was defining what fell in scope and what was not in scope. Once we were clear on that, we made sure that all...

While traditionally I might have considered Amazon the place where I could get lower prices, given all of the price matching by traditional retailers (and when I tried it myself on an electronics item they were more that prepared and happy to match the price), coupled with the recent...

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