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Brian Numainville

Principal
The Retail Feedback Group

There are a number of factors at play here which include both the downsizing of the older population and the desire to remain (or move to) an urban setting for some of the younger population. Certainly the challenges facing malls is one outcome, as are the growth of small...

Having recently visited the food court at the Mall of America, it is, like many other food courts, in serious need of an overhaul. The days of the wide open cheap seating with barely edible foods is over. Upgrading environment and food quality is a must. I don' t...

Simply put, every employee owns the customer experience. Without everyone pulling in the same direction, properly trained, and providing service excellence, the customer experience will be substandard.

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Our research among supermarket shoppers illustrates that it is the interplay of fun, fast and value that is important. So while value is one component, the other factors are also important to overall satisfaction with a store, and to some shoppers, more important. Also not surprising that out of...

Our Supermarket Experience Study results show that while 74% of supermarket shoppers are using social media (predominantly Facebook, but Twitter and Pinterest as well), but just 24% are friended/connected with their primary supermarket. But at the same time, 40% of social media users are willing to try a new...

Absolutely. I remember back to Cub Scouts and going door to door to sell candy bars and wreaths. Selling is an essential part of life whether it is to sell a product or one's abilities to others. Someone suggested high school - might be a great place to start...

While Costco does a good job of appealing to its core customer, the customer of the future must also be considered as part of long-term strategy. And I agree with the comments earlier that a bigger challenge than simply appealing to Millennial shoppers is Amazon Prime. As I tried...

Both of these formats work and fulfill needs for different shoppers. And their span of formats really allows Walmart to cover the waterfront from rural, to suburban and urban, both from a customer standpoint and from a real estate approach.

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No. Walmart would be better served to build a format that fits their approach rather than taking over someone else's physical plant, culture, and all the other issues that can come with an acquisition.

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Amazon continually finds ways to expand its services. Both of these coupled together provide additional ways to service more customers, more quickly. It isn't so much is one more of a threat than the other, it is how do all of these things together put more and more pressure...

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