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Brian Numainville

Principal
The Retail Feedback Group

While Millennials are growing as purchasers, only appealing to their needs won't be enough to sustain sales. And while Target's grocery selection was limited to begin with, it certainly will be even less so now. Proceed with caution.

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Our research shows that printed circulars are still the main way shoppers check for offers from supermarkets. Is it because that is how these are primarily offered in the supermarket world or is it because a printed circular is far easier to use? Not to say that we won't...

While Amazon Prime creates stickiness with customers due to all of the other value offered through the membership, this is a "shipping only" value proposition at this point. Even at half price, there isn't enough extra value to make it worth jumping ship from Amazon to Walmart's offering.

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While Uber is still trying to figure out the boundaries of its business, it absolutely is disrupting traditional models as it goes along. These additional services certainly will help fill in gaps and maximize the ability of drivers to remain constantly busy, while at the same time providing useful...

There are many reasons for Aldi's success. High sales per labor hour, low cost and overhead, limited but effective assortment, and the ability to live in the shadow of big box retailers like Walmart and live off of their traffic and compete on price. They are OK with only...

At present, Facebook is a way for Millennials to stay connected, whether that is to a family member, friend, band or business. They look to their network to make recommendations and as a trusted source of information. In terms of longevity of the tool, who knows what the next...

I also found it interesting the first time (although thought it sounded a bit odd) but then once I heard it multiple times, it was a bit much. Hiring the right folks, training them and providing ongoing coaching seems like a better approach.

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Spam filters cull out many emails from retailers as there are so many emails with so little value to the consumer. Not sure more personalization will solve that but at the same time, if it makes the emails more relevant, perhaps it will help.

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Reviews are all about the content and the perception (and hopefully reality) that they are fair, balanced and accurate. The form that this takes is much less relevant.

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While there are a number of reasons that store associates aren't using technology to assist shoppers, the results are that retail will continue to lose talent to other industries and lose shoppers to other channels. The world has changed...either change with it or become obsolete.

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