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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

There will always be a debate about what is healthy or not. It's not about that though. The market determines what it wants whether the reasons are logical or emotional, so smart manufacturers and retailers are best off doing what they can to please consumers. It seems like in...

First of all George, I've never had the wonderful experiences that you and apparently others have had at Wegmans. My experience (based on two stores) is that it's a very average supermarket where I've encountered one nasty employee, many mostly average employees, and at least one asinine customer policy....

Hearables are a stepping stone to Ambient Computing (the environment is the device) and when that is pervasive, the floodgates will be open.

The issue for retailers isn't any particular technology, it's what they do with it. Target is rolling out a trial on beacons right now and this "new"...

Hmmm ... sounds like a great idea that needed to happen either within a couple of weeks of announcing their data breach or installing their new CEO. What took so long?

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Things have come full circle back to early 1996 when AOL was a walled garden and the Internet was gaining public awareness. Then, the question was "could AOL contain users and keep them from the Internet," which is essentially where the discussion is going now for Facebook regarding e-commerce....

It's hard to condemn RFID over this situation. It seems like good intentions were thwarted with oversights and possibly poor project management. I don't know if they did a complete roll out or a pilot, but this is exactly why pilots are done. Get 98 percent or more of...

First, as a developer of systems that use technologies like facial recognition, emotional response, body tracking, etc., these kinds of technologies DO NOT have to be used surreptitiously and as demonstrated in this research, if they are, it can have negative outcomes. So from my experience this survey is...

I'm surprised that Walmart jumped in on this. It must mean that Amazon is in the driver's seat and making Walmart a bit nervous.

Although there's overlap, ultimately, they serve different markets so each will likely get some traction in their respective spaces and it will, in terms of a...

There is no "should" or "shouldn't" regarding charging for the service, it all depends on the overhead and level of competitiveness the retailer is seeking. The fact that free BOPIS is unsustainable for any given retailer is their problem. If consumers accept that BOPIS is a cost they have...

The decision to leave the chamber surely makes it seem that CVS has a backbone and is standing by its commitments and publicly stated principles. The majority of consumers won't hear about this news let alone know what the U.S. Chamber of Commerce is, so it's likely a genuine...

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