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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

Hmmm ... sounds like a great idea that needed to happen either within a couple of weeks of announcing their data breach or installing their new CEO. What took so long?

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Things have come full circle back to early 1996 when AOL was a walled garden and the Internet was gaining public awareness. Then, the question was "could AOL contain users and keep them from the Internet," which is essentially where the discussion is going now for Facebook regarding e-commerce....

It's hard to condemn RFID over this situation. It seems like good intentions were thwarted with oversights and possibly poor project management. I don't know if they did a complete roll out or a pilot, but this is exactly why pilots are done. Get 98 percent or more of...

First, as a developer of systems that use technologies like facial recognition, emotional response, body tracking, etc., these kinds of technologies DO NOT have to be used surreptitiously and as demonstrated in this research, if they are, it can have negative outcomes. So from my experience this survey is...

I'm surprised that Walmart jumped in on this. It must mean that Amazon is in the driver's seat and making Walmart a bit nervous.

Although there's overlap, ultimately, they serve different markets so each will likely get some traction in their respective spaces and it will, in terms of a...

There is no "should" or "shouldn't" regarding charging for the service, it all depends on the overhead and level of competitiveness the retailer is seeking. The fact that free BOPIS is unsustainable for any given retailer is their problem. If consumers accept that BOPIS is a cost they have...

The decision to leave the chamber surely makes it seem that CVS has a backbone and is standing by its commitments and publicly stated principles. The majority of consumers won't hear about this news let alone know what the U.S. Chamber of Commerce is, so it's likely a genuine...

As described here, this is quite unimpressive. It's taken them what, 15 years to start thinking about this? Why is a newer review necessarily better than an old review? There are much more useful criteria. So Amazon, here's a gift: reviews from people who have a larger span of...

Two reactions to these changes:

  1. There are more opportunities for start-ups focused on same-day and local delivery to pick up the slack where UPS and FedEx are digging their heels in.
  2. Potentially, brick-and-mortar retailers can take advantage of the rough spots that e-tailers will have, especially with the extra fees for...

Pricing/discount strategy is tricky enough before it gets personalized to individual users. If such a system rolls out it will be very difficult to manage fairly, particularly for retailers that have a huge number of SKUs from differing types of vendors. More risky in an age of mobile and...

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