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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

I completely agree with these findings and yup, I read the negative reviews before the positive. Nothing especially new here, but it's good to see it quantified.

Every now and then I encounter a site that screens out negative reviews and take that as a huge red flag and tend...

It's an interesting move and one to gather a lot of press (as it has been doing) and will certainly attract the curious, but the U.S. is not as robot-oriented as Japan, so I don't see this expanding in a serious way anytime soon. Over time, based on reception...

I agree with this totally and will admit that it very much describes me. For example, a few years ago it became noticeable that Home Depot loosened its return policy, so when I have a repair to make I know that I can overbuy potentially needed materials, not rush,...

Customers have already adjusted. When I visited Whole Foods approximately three miles away yesterday, someone I know in CS said they've already had a noticeable uptick in traffic for two days.

Snow, flood, hurricane, tornado, these things happen to retailers and the customers they serve. Short of grabbing a vacant...

As far as responsibility to communities, ultimately I would agree with the Friedman Doctrine. However, a compassionate gesture and a sign of corporate responsibility would be to work with locals in the places that are affected by the closings.

On the other side of the coin, if there's a vacuum...

Those paying for Prime have a vested interest and commitment. To get their money's worth they need to use the service offerings enough to recoup their investment. So it's easily assumed that most Prime members will turn to Amazon first, at least for items that they know are sold...

Sure VR will have a breakout year as opposed to the fits and starts it's had so far, but as a piece of a kit for hardcore gamers and tech geeks mostly. The headsets are a sizable investment so the average user is going to need to see some...

"No self-respecting consumer products firm will harm consumers on purpose."

Cigarette manufacturers? Soda? and more ...

...

It seems to be more a PR stunt than anything else. In fact, I would classify Campbell's statements as "labelwashing" in a similar vein to greenwashing. If it were true that "We have always believed that consumers have the right to know what's in their food," the company could...

Amazon will likely keep its momentum for a while, but it's far from game over for other retailers. They have to know what battles to pick and be very effective at executing on them. Amazon having great prices is somewhat of a myth. For CPG items that we buy...

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