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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

Their success really depends on the city. In NYC there's no shortage of delis with the same type of menu for prepared foods, so they might not find success there easily.

The organic food market has been growing year over year and if my memory is right, 18 percent last...

The math may look good although I believe there are unaccounted costs, the most predominant of which are the failed deliveries resulting in lost merchandise and the added insurance. Probably not enough to substantially impact these numbers, but an additional financial cost.

My view has not changed: I'm a tech...

I'm impressed at how much "green" there is in retail even though overall it amounts to next to nothing. It seems that there are only two motivations for the majority of the retail landscape to look towards green solutions: money savings and PR. Other than that, almost no retailers...

I saw this a few days ago while visiting the Home Depot site. It seems clever and may be eye catching for some folks out there. Beyond that, who knows how effective it is unless they release validated sales numbers.

To me, it's a campaign amongst many with some first-mover...

Wet blanket alert!

I don't believe this has sustainability in a real long-term way. Someone somewhere is eating a lot of cost. Sure it's great for an experiment in some cities, a great investment in PR, but at the scale Amazon, Macy's, Walmart etc., have to operate and with their...

With all of the showrooming concerns of the last few years, I've often thought of Service Merchandise. Although it may have been viewed as a novelty in its day, it was ahead of its time in many ways. By switching paper catalogs and golf pencils to personal mobile devices...

Every manufacturer believes every device/machine/object they sell is going to be an IoT portal for additional sales, service and user usage data. That's not going to happen. The biggest problem is competition amongst these ecosystems that will do nothing more than frustrate the consumer and add a layer of...

This time I will really go out on a limb and risk making a prediction: This service is not going to make it in the long run. Maybe lessons will last, but anyone who's dealt with home contractors knows the difficulty in getting a job completed properly, on time,...

The two approaches done well can absolutely complement each other. In fact, part of the surprise and delight when Apple stores first debuted was the simplicity of checkout, with no trip to the cashier.

Making discovery easy seems like a natural pairing so there really is no reason to look...

Hmmm... I fit the description quite well—probably for a different reason. For example, experiences with our local Whole Foods has caused us to buy more products online, from smaller competitors, driven by me, the male. Their inability to notify us of special orders we've placed, causing us to lose...

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