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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

As a developer of interactive kiosk hardware and software solutions for more years than I want to say, it's no surprise that I believe in these types of technologies. However, airline tickets and retail such as supermarkets are not a direct correlation. In most instances airport check-in is a...

Consumer expectation for free shipping is absolutely an issue for small- to medium-sized retailers as more people become conditioned to the fact that it's normal when purchasing from bigger sellers. However, it's a symptom of the fact that big retailers can purchase goods at better rates and manage logistics...

Chatbots absolutely have a place in retail and e-commerce. However, they are really the less sophisticated cousin of artificial assistants and I think AAs have the most promise over time for businesses of any ilk.

Sure chatbots can do all the tasks described herein and more, but in these rudimentary...

There is a larger philosophical issue at play here that goes beyond retail. It's a matter of how an industrialized society allows automation and technology to affect humans in ways that are potentially detrimental. This issue has been accelerating at an ever quickening pace as the information age has...

It's cool. Nothing is truly "hush-hush" and that's part of the strength of it. Surely many people in the program have bragged or leaked details and that creates desire among others to want to get in on the action, which probably takes being a more devoted Chick-fil-A customer. For...

Being a one-time paperboy has not precluded me from being biased against print catalogs for a variety of reasons. True, catalogs create an extra touch point and act as a memory jogger for brands, but the demographic for Victoria's Secret clearly skews towards those less inclined to have an...

There is a cache of people out there that both are not part of Amazon Prime and are Netflix users. While arguably an annual Prime subscription makes more fiscal sense than a monthly membership, it's an avenue to convert monthly Netflix subscribers that don't want to lay out the...

Essentially the merchant's focus on fun is a great approach to re-branding, however I can't see anyone making a choice to shop at Kmart because the associates have fun shirts. Some free popcorn and kids stuff might help to draw shoppers a little bit, but in the end it's...

Anyone that knows what I do knows that I'm an evangelist for natural user interfaces and gesture is a big part of it. Specifically I'm an advocate for the use of gesture with product displays in retail — but not on a watch or in this way, so I don't...

HoloLens is definitely a great tool to create new experiences and increase sales in niche areas of Lowe's business model. For people that buy things like kitchen cabinets, bathroom fixtures and maybe even patio furniture, they might be willing to don the equipment and spend the extra time to...

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