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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

I'm not convinced that food courts are any kind of useful differentiator between physical/digital commerce. The only way that would be so is if malls created true culinary destinations, something food courts certainly are not.

From my observation, people will go to chain restaurants at malls like The Cheescake Factory,...

Well...I'm OK with David's use of the word "brilliant," but not for the technology, rather for the wherewithal to build a dedicated device to distribute/market to customers.

Any app can do what this device does and it would be no challenge to build. The interesting part is that Amazon is...

Nikki raises some interesting issues, most of which point back to the fact that the concept of a CXO is relatively new in retail. There has always been talk about customer experience, but few retailers have had it in their DNA. Unlike the hospitality industry, retail hasn't quite acknowledged...

This concept falls squarely in the realm of experiential marketing. To me, it's a low budget version of the plethora of home makeover reality shows. There's nothing wrong with that - in fact, my guess is that their demographic is more likely to watch a makeover on YouTube than...

As a former catalog company employee (long ago) and a digital lifestyle person (now), I don't see any substantial future for print catalogs.

Clearly catalogs can present a pleasant surprise, when they're found in the mailbox and they are of interest. An e-mail attempting the same thing is considered SPAM....

This is a nice move by WF, but I'm not convinced it's all that altruistic - this is Washington after all.

Reputation or perceived reputation is a big deal to consumers. You name certain brands and they have distinct reactions. In this case though, WF has a reputation for higher...

You're only as good as the people (vendors) you surround yourself with. Anytime that a merchant over-leverages their reliance on a 3rd party, they are at risk of problems. Factor in weather and the likelihood that there will be a last minute holiday shipping snafu is greatly increased.

No matter...

"We're at the beginning of the industry hype cycle but not at the beginning of mainstream consumer adoption." That is an accurate summary.

The media and tech world are always looking for new things to hype and IoT fits the bill perfectly. In time it will come to be (with...

I agree with George on this. These automated messages that result from no more effort than a daily DB query that checks for birthdays and inserts a matching user name into a canned message cannot be construed as personalized. I'm much more impressed with the corner store of his...

While this is better than post purchase trips to the customer service desk, it requires some consumer effort that seems unnecessary. It could be fully automated (easily!) by using a shopper club number or CC number entered into the POS at time of purchase.

In any event, this is definitely...

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