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Ken Lonyai

Digital Innovation Strategist, co-founder
ScreenPlay InterActive

I'm really itching to say "I told you so" but I don't roll that way.

Despite what their fanboys think, Amazon doesn't always get it right. At this point, it's safe to make that assumption with the Fire Phone.

I do not see a major turnaround on this unless the next-gen...

I agree with all of the points in George's piece: smart watches don't solve a problem, Apple does have fabulous design and marketing muscle, their presence does legitimize the space, etc., but this is much more of a test product than iPhones.

At the advent of the smartphone era, phones...

The survey doesn't surprise me. I would like to know the make-up of the participants because I believe the perceptions might be somewhat different with Millennials.

Mainstream consumers really don't stray from their existing habits and IMHO will subconsciously look for excuses to stay within their comfort zones and habits....

Whole Foods is really no different than any other supermarket chain and in some ways many retailers. Home delivery and in-store pickup are the newest seismic shift to affect the industry, thanks to Amazon and some smaller players. To not move in this direction is to stay firmly planted...

David brings up some really good points that affect training and evaluation. My feeling is that most retailers don't have very solid/practical training and their real world skills assessment is even shakier, if existent at all.

It seems that due to the typical high staff turnover, retailers largely invest the...

Bad idea overall, but as Tom said, "But Google with its cash, lobbying might and tests along with Amazon, may be able to steer the discussion toward regular parcel delivery with both regulators and the public." That's the key takeaway.

Sure, as a tech aficionado, drone deliveries sound really cool...

There's something wrong in the numbers here. On the face of it, there's 6.92 percent unaccounted for. Without going into a deep statistical comparison, some factor is missing. Did people shift food purchases to other retailers that are perceived to have more healthy choices, say a Whole Foods, or...

This is a very interesting concept, but it doesn't seem like it has a sustainable business model. Retail space isn't cheap. Likely, people will tire of writing reviews for product samples. Brands may stop participating if they are unhappy with the reviews.

It seems like more of a pop-up store...

Consumers stop shopping at a retailer for one reason: disappointment. It may come from any number of triggers, such as rude employees, pricing, inventory issues, inconvenience, etc., and whether it takes one event or many small ones is highly individual and therefore somewhat irrelevant. What is relevant is having...

"The failure of Walmart's app is a knock against the use of consumers' mobile devices to scan items while shopping..." Sorry George, but I would never conclude that one or two failures out there are a "knock against" mobile check-out apps. I have not seen the Walmart app nor...

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