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Robert DiPietro

GVP Product Strategy & Business Development
Affinion Group

Absolutely! Amazons' reputation will drive trial of the service. Service is a huge opportunity for retailers and some retailers have been doing it for a while—Geek Squad, Staples EasyTech and Sears.

The difficult part is managing of the network of service providers and how to continue a high level of...

This will not play a significant role in the turnaround, but may be a looked back upon as a turning point. Listening to the customer and giving them what they want is always a good start to righting the ship.

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Adoption will drive cost down which will drive adoption. This is a good cycle to achieve the tipping point. RFID can also be integrated with loss prevention. Have a tag to alert where the product is and insure it doesn't leave the store without being purchased.

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Customers will want to use whichever app is easier for them. Facebook Messenger may have a broader install for the boomer demo than the Millennials. Communication will be easier for the consumer and provide a known environment.

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The checkout issue is about the balance of store labor and customer flow. The difficulty in scheduling associates to handle the traffic is that it is not a normal distribution; it can come in spurts. This creates bottlenecks to which the retailer has to react in real time. It's...

The center core decline started in the late-'90s with expanded deli and home meal replacement for convenience. Now the consumer is looking for healthy and fresh, and center of store equals processed.

Bringing in some sampling and highlighting healthy choices in the middle of the aisle may be worthwhile.

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On the surface it seems like a great idea. But below the surface questions arise—why is Apple holding out, how safe is the technology, how reliable will it be, how long for a full charge?

Fodder for the press for now.

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The biggest issue with Target's grocery business is that customers aren't going there for primarily food shopping. Just look at the carriages at the checkout. Not one is full of groceries. It is a fill-in trip at best. The assortment is limited and the pricing high.

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I'm not sure I would classify Trader's Joe's as natural but from a competitive standpoint Earth Fare is more of a competitor to Whole Foods. Both Trader Joe's and Whole Foods have a great position but no retailer is safe if they don't evolve. Whole Foods is probably mostly...

It is all about excellent inventory management and retail execution. RFID won't help the issue of someone in-store buying the last one while someone online reserves it for pickup in store. This is more the exception than the rule. The real issue is inventory integrity and by far this...

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