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Robert DiPietro

GVP Product Strategy & Business Development
Affinion Group

It's not rocket science, but rather using the latest technology to improve the shopping experience for the customer. That can manifest itself in a number of ways: Providing a great shopping experience (e.g., convenient and efficient), providing relevant information during the purchase decision, providing a drive-to-action event (e.g., offers).

If...

These are three good tips. The most important of the three he chooses is generosity. More specifically, living up to their commitment to those who work for them. In retail you rely on the front-line associates to execute your strategy, communicate your message and provide real-time feedback on what's...

Sears Canada will probably pick up some seasoned staff as Target exits Canada, but more importantly they should be "targeting" sales. While the Target stores didn't perform, they have many categories that overlap with Sears and those sales have to go somewhere. Sears should be actively soliciting those customers...

Robots in retail—already there in Distribution Centers with pick by wire, etc. Soon to be in the retail store. Do you need a human to stock shelves or could a robot do it?

More likely is the robot/human combo that BEAM demonstrated at CES, an IPAD on a Segway with...

Two consecutive years of negative comps is not heading in the right direction. If being overly promotional in 2013 couldn't "buy" you sales at the cost of margin then there are other reasons why consumers are not shopping your store. The remodels and focus and customer service will help...

I like the new commercial and the NFL feel to it! Will it change the way consumers look at the chain? No. If they had new or innovative produced maybe, but you can buy that same portable printer at multiple companies, and have Staples or Fedex/Kinko's bind that presentation....

Disruption is not needed to achieve retail success, but rather differentiation. Disruption comes about through innovation and someone changing the model in a way that's never been done. If I was going to look at some retail disruptors, I think Dollar Shave Club and Birchbox fit in that category.

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Retailers will push the issue once the memory of the last failure fades, probably another year away as the lure of last-minute sales is too great.

The biggest focus is working with the carriers and ensuring real-time notifications and multiple pickups through out the peak days.

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It's not necessarily about the wait time but about the fact the customer will get the product they desire. The time saved isn't in the checkout process but the wasted trips or the in-store research that the customer may do.

The keys will be confirmation time and time to pick...

Multichannel consumers are changing the meaning of Black Friday. It's longer necessary to go out at 4 am and fight the crazies to get the best deals when you can monitor and buy online.

The other trend is the retailers are extending the deals before Black Friday and "draining the...

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