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Robert DiPietro

SVP Energy Services and New Ventures
Homeserve

The last mile is always where the rubber hits the road, literally. I don't think an automated delivery truck will be the answer for a couple of reasons: 1) we aren't ready for a self driving vehicle to navigate traffic and other crazy drivers; 2) in this solution you...

I think a negative review or two adds authenticity to the overall product rating. Consumers are skeptical if a product or service looks perfect with a five-star rating and want to see the legitimacy of the system. The negative reviews help consumers in the purchase decision of a highly-rated...

Amazon must sense a demand from its customers to take on the challenges of opening a brick-and-mortar bookstore and they probably have a secret — customers who shop multiple channels spend more!

Guessing these stores will also have lockers for online goods delivered to a store, driving traffic.

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Opening a new "connected" retail store — yawn! I'm not sure who this store will appeal to or why they think there is a need/demand for this. Best Buy seemingly won the war and is the last national CE store, and even they can't win. Even Millennials buy online from...

I think it will take Americans some time to open up to operating with robots, but it isn't that far of a step from self checkout and other "smart" vending machines. I think the potential for a better store experience is very high...think very knowledgeable sales associate that never...

This is a great partnership and will tie in nicely with the "athleisure" wear movement. It also reminds me of the DIY workshops at Home Depot where they show you how to do something for free then sell you the tools and equipment to do it.

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It is very valuable to hear from customers and to hear from customers in their own home. I think visiting stores and talking to customers is pretty standard fair in retail. If it's not, then I'm guessing that those retailers that aren't will not be around very long.

The unique...

This is tremendous value to the retailer and will help with the retailer relationship. The retail buyer is time-starved and to have a partner offer some insights at the category and store level can only help both the partner and retailer and ultimately the customer. It is also likely...

Amazon is the category killer and dominates most retailers on service, convenience and price. They toughest thing for rivals to match is that Amazon is becoming the one-stop shop for most items and winning on convenience. Why trek to multiple stores when one stop will do or for that...

Target is trying to show that they are in the technology game. It also fits with the brand image of hip by touting that they are on the cutting edge from a "what's new" perspective.

From a retailer perspective it's a treasure hunt. Unless it is an exclusive product launch...

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