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Ian Percy

President
The Ian Percy Corporation

I have a good friend whose successful psychotherapy practice is built totally on stressed out members of family-owned/run businesses. That doesn't surprise me since at the time I met her I was consulting to an international company founded by the classic patriarch — dominant, grouchy, micro-manager, know-it-all and at times...

Here we go again.

How do you tell when an organization has a quality problem? When they appoint someone in charge of quality.

How do you know when an organization has no innovation? When they make innovation an executive position.

As Dick wisely points out above, innovation is a way of thinking,...

This won't do any more than the death warnings on cigarette packages. So I'm with Max and Tom on this one.

Of much greater concern is that these companies need to stop filling people's bodies with chemicals, some of which are nothing short of toxic. Telling me how far I...

I love Ryan's response today!

First, retail is spending FAR too much time listening to consultants!

This morning Gallup came out with a report that a mere 34.1 percent of workers are at all engaged in their work. Think of "engagement" as a synonym for "loyalty." Is it too obvious that...

Generally the article is insightful but so shortsighted on one major point. I keep harping about the damage old Newtonian mindsets are doing by treating organizations as a collection of parts. That's what is happening here with the suggestion that infrastructure should be "it's own portfolio." That doesn't go...

Once more Newtonian physics clings for life. Nothing in this universe is a collection of things. It is all one thing, a technical ecosystem in this case. The article is right in saying people want technology to make life better and/or easier but it doesn't go quite far enough....

Good grief. An executive group that plans ANY strategy totally dependent on the political winds in the U.S. is myopic beyond comprehension. There's only one Menards in Arizona and I'm not going there until a new family runs it.

...

Adrian said it well. I am thrilled to hear Chairman Wexner point out that the best time to re-invent or transform an organization is when it's at the top of its game. As Canadians, years ago, we were horrified when Wayne Gretzky was traded when he was the world's...

We've been asking this question since around 375 BC. As least we're not asking for the difference between managers and leaders — this time. Here's another way to ask the question if we must: "Is management something you 'are' or something you 'do'?" There is not likely to be an...

Two "investment" categories were mentioned: Investment in physical customer service and investment in digital marketing. But the question posed to us was why the second investment wasn't working. The first is the one that's mission-critical.

Do we have any information on whether or not there is a marked improvement in...

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