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Also from Ian Percy...

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The Profitable Power of Purpose
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Ian Percy

President
The Ian Percy Corporation

I wonder if we all have different definitions of "innovation." IMHO "innovation" and "variety" aren't synonymous. One can add SKUs without an ounce of innovation. Innovation to me is like what a PhD dissertation is supposed to be: the revelation of something new, something the world hasn't seen before....

I'm sure I'm being overly simplistic, but why is removing offensive products from store shelves a complicated thing? Just do it.

The thing is you can't, with any level of morality, give this stuff (clothing particularly) to charities, impoverished countries, etc. You'd just be passing the negative energy around. Some...

It's not so much about fairness as it is about integrity.

During a lecture way back in graduate school I heard the renowned Canadian philosopher Marshall McLuhan (The Medium is the Message) say that "You can't preach the gospel over a microphone." The point being the medium and the message...

I admit to total ignorance about Five Below. But taking this article at face value (which we can confidently do since George wrote it) it seems to me there's something here that runs opposite to most other retail initiatives.

Most enterprises think up the "brand" and/or position they want in...

My knee-jerk reaction was to ask how on earth Walmart's dress code could be any more "relaxed."

A much deeper thought focuses on Mr. Foran's goal of making employee lives "easier." Is that really something to aspire to with employees? Life isn't easy for any of us and if it...

Heck no. Such government intrusion infringes on our right to waste.

...

Anything to avoid connecting human-to-human.

Remember when you'd get upset as a kid and you'd act out in bizarre and hard-to-interpret ways? Many of us will recall our mothers calming us down and telling us to "use words" to let them know what we were feeling. The truth of our...

Does anyone else smell the sadness of desperation? First it was the race to have the lowest price. Now it's the race to deliver goods the fastest. How can that possibly be a winning formula? And exactly who of reasonable mind is asking for any of this?

Both of those...

As organizational psychologists we talked about organizational models like this in graduate school back in the '70s. Zappos attached a new name to it which is always a good idea to make it look fresh and new.

Basically it gets down to aligning and integrating all of the organization's energy...

At last the truth comes out. My family gave up on the myth of outlet shopping a long time ago. Personally I've never understood the appeal.

Also in the Consumer Reports study: "Many manufacturers will make items specifically for their outlet stores, designed with fewer finishes or less expensive material...

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