Ian Percy

This whole thing has already caught on and is gradually encompassing everything from food to services to manufactured goods. What is interesting is how insightful 'non-local' corporations are supporting the movement as well. Maybe one day we'll actually believe the hypothesis that it's the small local businesses that will...

That kind of thing sure helps pass the time in an airport!

Most of the time it doesn't get quite that extreme. I suggest a very simple formula for getting a person's behavior back to something resembling normal. "Affirm and redirect." That's pretty easy to remember.

Recognizing that "scripts"...

It has been like this -- the chasm between manager and subordinate -- since the beginning of time. If you've got only a "gap" you should be thrilled!

Just after the beginning of time when I was heavily into organizational research, we found this 'disconnect' in every industry we...

I declare my allegiance to George 'Dr. Love' Anderson! Love really is the killer app. But it's not just about loving the grocery business, it's about loving anything you do. That's what's missing everywhere today.

One of the other items today was about "engaging" people through Facebook, etc. There's...

Will a "buzz" buy you a cup of coffee? So far the answer is NO!

We have such a fear of real relationships that we've been reduced to comparing number of comments on a Facebook page like there's a prize for the most. This whole self-proclaimed "social" media thing...

There are three ways to look at things, these "findings" from FMI for example.

1) As information: where we use the facts to explain current reality.
2) As knowledge: where we use the facts to change current reality.
3) As wisdom: where we use the facts to...

I was sitting here thinking -- "Know what I need? Another social media outlet!" And then this news about Open Graph appears! Isn't the synchronisity universe wonderful?

Social Media is driving social media and I'm at the point where I'd be happy if it all went away and we...

I've become decreasingly enthusiastic about list and/or step propositions like this. It's like laying out the ingredients to your beloved grandmother's sticky buns -- no matter how accurate your obedience to the instructions, your sticky buns don't even come close. The magic and power in everything we do is...

Paula's insight is right on the money, as usual. There is an increasingly short cycle for pretty well everything in our lives these days and the younger you are, the shorter. There is still that 'S' curve lifecycle I wrote about the other day but we're moving to a...

Richard hinted at the key issue; and that is "the new CEO had better move the company forward." The problem in these hires is that they tend to happen in a vacuum. We look at track record, etc., but not at how they think. Does Best Buy need a...