Ian Percy

Amazing what we say when we feel unloved, under valued and unappreciated. Dr. Miller sounds like a sad man.

But I'm not sure exactly what Miller's "advice" is. He seems caught in the old duality mindset that one either makes money without regard to how you make it OR you...

Living systems always seek out things that help them live, that nourish and energize them. True of caterpillars and true of customers. It is ALWAYS, ALWAYS, ALWAYS about the energy. There really is nothing else.

When you can see it, hear it, feel it, touch it, taste it...it just feels...

Really? Have you been in an American Airlines lounge? A "One Day" pass is going to convince you to sing the praises of one of the world's worst airlines to everyone you know? No wonder "media whore" gets over 23 million hits on Google and you can actually look...

Absolutely 'disruption' is the right word, well the right 'first' word. You can't go on a cruise unless someone unties the boat.

Because over 90% of our behavior is controlled by our subconscious programing, changing our worldview is very difficult usually requiring significant disruption. In other words the solutions and...

My goodness can you think of any type of organization more greedy, self-centered and customer/citizen un-friendly than banks, airlines and the most pathetic of all—government? Health care is running a close and sad fourth—but I digress.

If there is any "banking magic," it won't be experienced just because a bank...

I'm pretty well on the same bus as Paula on this one—though I'm standing, not comfortably sitting down.

First, I've always been puzzled by the "Rock Star" imagery—and it is used all the time. Be a Rock Star speaker, author, accountant, sales person, retailer, whatever. What does that metaphor say?...

We hold a LOT of beliefs that hold ourselves and our organizations back from realizing the full and rich possibilities available to us.

The old mindset is that "What is measured gets done." The new mindset is "What is believed gets done." Work on the latter, you'll get ahead much...

There was one big question left unanswered in that ad: "Why?"

Solid advice, no doubt about it. And hey...what keeps your best employees is also what will keep your best customers.

I'll use slightly different language to describe how I see this issue of retaining the best and brightest. First, our organizations are all driven by fear. Every policy, procedure and...

Security concerns are nowhere close to what they should be.

Software integrity and security are an annual $2.2 trillion problem in the US alone, over $6 trillion worldwide. Software is the most poorly produced product in the history of mankind. Every time you use your phone for a payment, some...