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Ian Percy

President
The Ian Percy Corporation

A thoughtful article that deserves serious conversation.

Every theory sounds good in a book. The kind of "experience" Pine & Gilmore advocated 16 years ago was hot and fresh thinking at the time. Executive retreats with my favorite music programmed into my room, favorite snacks in the fridge, slippers in...

I didn't feel inclined to respond here until I read Tony's contribution. His response could not have been put more wisely or succinctly. I only wish I could have endorsed him more than once.

We tend to equate "a deal" with the level of discount from MSRP or what the...

Sadly this "fear of living" mentality goes far beyond hide-and-seek games in IKEA stores. The need to monitor risk exposure within an actual store is understandable of course. The telling phrase is "It's hard to control" and control is our national obsession. Becoming a risk-less society will ruin us...

Like the wise man said: "We judge others by their behavior and ourselves by our intentions."

...

My first reaction was to think about the role of ego in these situations. Executives and celebrity types often start to believe their own press releases and consider themselves the fount of all insight and wisdom. And then they say and do the dumbest things. Of course situations like...

Personally I don't get it. Apparently they want to bring us a better "Facebook ads experience." Is that what consumers are all wishing for, a better ad experience? Aren't we all trying to avoid ads? That's what fast forward, the greatest innovation of all time, is for. (That said,...

If I was 14 this might interest me. Right now I can't think of anything that could be further down on my wishlist. Just the idea of the thing is too much work.

Here's what I've observed: In their desperate quest for innovation and the "next big thing" companies go...

You learn something every day! People actually shop at the Edmonton Mall and the Mall of America. Who knew?

As proud as I am of the Canadian heritage behind these attractions, why we need more of them I don't know.

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I hope the impact will be huge and in the right direction. Saying it's about time may be the mother of all understatements. Ditto on Gene's comment. Now if they'll take the chemicals out of their buns, regulate where they get their eggs and beef, stop tempting kids with...

As the old saying goes, "Why do it the simple way when the complicated way works?" Can't help but think of airline pricing while reading this article—arguably the most reviled industry since the beginning of time. What is happening with all this pricing song and dance is the emergence...

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