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Also from Martin Mehalchin...

Braintrust Resource

Lenati
The Guide to Demystifying In-Store Analytics
In Depth Review of the Top 4 In-Store Analytics System Providers (url)

Links by Martin

 
[Image of: Martin Mehalchin]

Martin Mehalchin

Partner
Lenati, LLC

Good management principles in the article and good insights on where society is headed. The key thing in the "next two hour" concept is the second part of that sentence: "be prepared to deal with it."

It's a lot easier to be nimble in business if you already have the...

The data on consumer propensity to use the different services is interesting and encouraging. However, I hope that retailers take the profit increase claim with a grain of salt and don't fall into the trap of assuming IoT will be a quick fix for what's ailing their omnichannel efforts.

In...

Early in my career I worked for the author of a Harvard Business Review article titled "Spend a Day in the Life of Your Customers." To this day it remains one of the best ways to gain insights about your business.

The tactics listed in the article and many similar...

I agree with most of Simon's sub-points: improving the overall experience through the smart integration of technology and experience across channels is the healthy way forward for almost any retailer with existing stores.

The problem is that very few retailers are doing omnichannel well and many pure plays continue to...

With Amazon known as the "Google of product search" it can make a lot of sense even for big brands to be a Marketplace seller. There is an inherent logic to merchandising your product where customers are looking for it. If you are not there, you will lose potential...

I live in a current Haggen market. Haggen before the acquisition was a great little company. Their stores, although not quite in the same league, reminded me of Wegmans.

It will be interesting to see what they do with this acquisition. Will they spread the Haggen approach and level of...

What I'm seeing is specific categories being disrupted, one by one. Warby Parker is doing it with glasses and Harry's and Dollar Shave Club with shaving. This kind of disruption affects both the packaged good company (e.g. Gillette) and the retailer.

One individual that I would call out is Jane...

I've met with quite a few retailers who have built a nice eCommerce business and also have a legacy (brick and mortar) business that is still comping up, but I have met very few who have done anything substantive to connect the two and deliver omnichannel.

Two challenges I'm hearing...

Nordstrom's presence in Canada is certainly a significant challenge to the Bay and Holt Renfrew and if those chains don't raise their service levels, I see Nordstrom taking significant share from them. Dan is absolutely right that Nordstrom's secret sauce is the culture they create for their workforce. Their...

This research brings into sharp contrast a reality regarding rewards programs that marketers have known for a long time: Consumers are savvy themselves and fatigued with the rewards experience that is pervasive in retail today—programs offering rewards that don't live up to expectations, and are often only received after...

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