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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

Very smart. Customers can see how easy it is to use, it doesn't apparently conflict with other reward cards like frequent flier cards and it is site-specific. A good tool to use when marketing a mall as a destination and it draws comparisons with online retailers who can't match...

Trump has gotten into PR I guess—challenge and make the other guy look like a chump.

If BK were serious, they would have asked McD's CEO about it first, not shot a cannon expecting a response.

If you look at the tweets after the annoucement, many customers said, "No" first.

Nothing to...

The more you make the in-store shopping experience impersonal, I believe, the less reason there is to go to the store.

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What they are really upset about is the fact they probably gave a sweetheart deal with tax exemptions that would have helped cover the cost of the police. No municipality should have to be railroaded into providing free services.

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About time and I hope all other retailers follow suit. With the wealth of data major retailers now have at their fingertips, correlating weather with traffic counts in the parking lots to traffic counts in the malls and estimated shopping volume, there shouldn't be that many last-minute staffing crises.

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Was there a spirits workshop at the last NRF? Lululemon has announced a limited edition run of a beer with their logo on it. Terrible idea supposedly trying to drum up support from male shoppers as I noted here.

Macy's is many things, but aspirational wine merchant to enhance...

Spot-on. Training is still the Cinderella of retail, emptying the ash cans waiting for a prince to come along. Plenty of great HR and training directors would love to have the luxury of creating such best practice training. Instead they are forced to make do with two-person coverage.

The path...

I still see drones as a serious national security threat. It's bad enough hobbyists are flying close to airports/airliners and endangering passengers. How many others will use their guns to shoot down perceived threats from unmanned machines? And for what?

I don't view the tradeoffs to citizens not getting their...

This is a trend I've noticed over the past three years, as well that training time has gotten reduced to zero as two-person coverage has spread to stores that were originally designed to work with six or more. That's why I had to create a system of short three-...

Whatever happens at the end of your shopping experience is the face of your brand. If the cashier is bored, slow, mistake-prone — that is the last touchpoint for your customers and where they will most often judge you.

If it is self-serve (frequently I've been unable to process 25 percent...

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