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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

Negative attitudes have myriad reasons. As the boss you can try to mitigate them but at some point, you have to move on. I'm still surprised that my Should You Fire This Employee Quiz still has over 50 percent of bosses never having even given a warning.

As the...

So let me get this straight: retailers will pay for NFC terminals, but they will upend their entire operation to offer order online pick up in-store?

Which really serves those actually using the brick and mortar stores retailers have so highly invested in? I'd suggest NFC.

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For the record, I'm not a "bottom feeder" as one commentator called their customers. I needed a jacket in April and they had one of their buy 1 get 2 free promos. I got 3 because I could. Were they like my Armani? Not at all, but their regular...

No.

A survey from a company that offers rebates and incentives saying they work does not mean everyone should offer them.

The more you discount and incent your customers in your stores the more you will fundamentally alter your experience, making customers into discount shoppers.

The path to profitability is an exceptional...

When we meet a stranger, we all play a sorting game. What is perfectly acceptable in an average department store is a step below in a Nordstrom. Dress codes were created because some employees don't notice any difference.

And that's a problem.

Because if customers don't trust you and don't feel...

When the market has determined no interest, cost does not provide the bump in sales. In retail it usually ends up in the dump bin.

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I stand by my statement in January that data breaches would be the big story for 2014. It does not appear to have the blowback of Target's that constantly seemed to grow in scope. But it's early.

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The chickens have come home to roost, as they used to say. There never was a demand for three big box stationary stores, and clearly not for two.

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If it talks like and duck and walks like a duck ...

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Brilliant. Theater—genuine theater—is intriguing, and as long as the employees are having fun with it, contagious. 23 percent-plus in transaction volume should be a wake up call to those retail marketers still telling us Sunday circulars are the way to go.

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