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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

In all deference to Al, I have worked in retail since the mid-70s; during that time retail has never paid a living wage. If you wanted that, you had to be on commission or some type of bonus plan.

Employee discounts have always been a perk if you wanted to...

It is tough to differentiate when there is a central place to eat. Many malls put the food courts at the top level to encourage shoppers to visit. Reality in 2014 is I'd rather grab a power bar than be forced IKEA-like to go somewhere I don't want to...

I do not believe this is harder. While I have one client who is still at the top of TripAdvisor in Orange County, CA, it is the same sales system, customer service process I've taught to thousands of retailers.

The difference? Intention. There are a lot duties at retail, it's...

The answer to this headline is every employee. Either you are actively serving a customer, or serving someone who does.

Until retailers hire, instill and train their employees that each of them owns the customer experience, who gets a job title seems moot.

...

You can't have it both ways - you want to be the coffee shop - but you don't want them to hang out there like several stories have shown.

Franchisees are already complaining of menu creep, which is affecting operations. Who the heck is McDonald's in 2014? If this initiative...

You can spend your whole day looking at what the other guy is doing. You can manipulate prices to seem like EDLP. You can spend big bucks on big data telling you what customers did in your store.

But if you want to compete grocers, it is still about the...

These are good ideas for helping a new manager be successful. As I wrote in What To Train A Retail Manager, the important skill is that they are to make their crew's day. Not do inventory. Not do paperwork. The only way to juice sales is people...

I'd be curious to see what stats are on mobile for this as well, or if what I'm reading, its that mobile's real appeal is geospam, that's good for IT marketing vs discovery for actual shoppers.

...

Well, 100% of retailers have "expected" to view in-store inventory for generations. We've all had the experience that the counts don't match the computer for a variety of reasons.

This from one of my Facebook fans: "I went to a large home improvement store and, when unable to...

The stores I've seen have been unclean, dark, and crowded, so these issues being addressed are good.

The reality that moms can pick up a "shut up" toy in almost any store coupled with Millennials' desire to reuse and recycle doesn't bode well for big box toy stores.

...

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