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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

Unacceptable decision by the bean counters to make employees, the ones most responsible for their brand, into serfs. As I wrote in my post How Can Retailers Stop Creating Angry Employees?

You want to create an exceptional experience for your customers.
You want your foot traffic to increase....

Johnson crippled the company. 6 percent over last year is good but it is still a long way to go. I would concur, J.C. Penney is the last one to be opening new stores, but it is an outward-facing decision, not the hard inward-facing one needed to close a...

Brilliant. Right on trend. We talked about the popularity of farmers' markets around the U.S. the other day. These ugly fruits and vegetables could be found there just as easily. Brilliant to educate and reward with lower prices.

I can't see any reason, particularly in larger urban areas, this wouldn't...

In spite of the relentless push to make customers do more when they go shopping by looking into the palm of their hands, this is indeed a knock. Especially since smartphone users are, by nature, much more savvy in adoption.

Bill Barr does a great riff on on all this,...

Didn't Disney do this first and better with "Mirror Mirror On The Wall", oh wait, it was a real barometer of the queen's appeal.

Any time the word "generic" is coupled with "compliments" you are bound to be on the wrong side of an engaging experience.

Unless you're 10. Or five....

While I think it is great retailers can find new merchandise easily, I think this is rotten for the artisans.

Most don't know their costs, yet think selling wholesale is a blessing when it is a curse. I had a friend who made handblown wine stoppers. They were beautiful.

They were...

The real challenge is the inside job. All it takes is one employee like Snowden to get high enough clearance. Just like all retail, it's about the people you trust in your organization and how you train, monitor and reward them.

...

Follow up if anyone makes it all the way to this comment. They replied in 24 hours from Instagram with six choices of very similar shoes—only one was from Zappos. Very smart and yes, I ordered them from a competitor they gave me.

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This is just wrong. A franchise is not the employer. The Best Western, Weston or Hilton brands are not the employer of the workers unless they are company-owned. The push by unions to again be relevant is poised, I believe for a backlash—big time.

...

Seriously, a buck credit for an instant video? Half-hearted at best. Stockholders have been willing to ride the Amazon train—devoid of profits—based on the big payoff. Until Bezos is gone, they'll keep flushing money into the hope that it will pay off.

...

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