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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

In a world where Jet.com can scrape together enough VC money to open with the express goal of holding on long enough to be profitable and where Walmart announces they are cutting 24-hour stores, same-day delivery being scrapped by eBay seems to point to the foundational idea at some...

This has to be The Emperor's New Clothes if I've ever seen it.

If you read the Wall Street Journal article, it's a matter of trying to hang on with enough venture capital money until they can be profitable. Which, with a business model of being a third party scouring...

As I wrote in this post, How Using Technology To Greet A Customer Is Just Plain Creepy,  just because you can doesn't mean you should.

What does this survey lead to? That retailers should pay cash to shoppers that they stalk?

Technology could be helpful to skilled sales professionals to...

From Macy's to Gap Factory and now J.Crew, the race is to leverage what once were sterling brands to sell lower-quality, off-price merchandise.

They still haven't solved what's wrong with their mainline stores. Until that is fixed, I think these options are a distraction.

...

I would disagree with several of you that how can I help you today is okay. This was not written for an opinion as a customer, this was as a sales trainer.

The more the item costs the less your store should be seem like a hardware store. "Can I...

Saving 16 percent is shocking? Seriously? Shocking to me would be 90 percent — I'd be shocked.

There's always someone cheaper. Always.

Go back and try again.

...

At this point, I'd say it couldn't hurt.

If we become a nation of knockoffs it could work, but does a fashionista really want to have a cheap copy of something they saw on someone else?

I'd think they'd want to be first with the look, and that would be at...

It's easy to rent retail real estate, design a store and show investors you are expanding. It's quite another to match demand with that investment.

Many luxury brands are running on fumes. They've had a long run on a name brand generations took great care to nurture and cultivate. Now...

And what exactly is "price transparency"? Seriously.

If I buy it for $50 and sell for $200 because my rent is on 5th Avenue in NYC and I can get it — is transparency supposed to reveal what it cost me to make that item available on 5th Avenue?

In retail, there's...

In the age of Zipcar, Rent the Runway and others, it is perfect for the Millennial generation. How they can be profitable at it, I'm not sure.

...

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