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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

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Bob Phibbs

President/CEO
The Retail Doctor

Is this the latest trend? To essentially sell out your store as a mini-mall? Shoehorning such an odd selection of products dilutes the message of what the brand stands for. I think this is a big miss. ... Cough, cough ... Ron Johnson.

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I might be dating myself but we used to just call these boutique stores. The action is definitely returning to the small-scale format where they can control everything about the brand instead of leaving it to whoever will work a shift after they fog the mirror and prove they...

It's not the aftermath of World War II. I don't think anyone who has any means wants to shop where utilitarianism and cheerlessness is an art form. When talking to a Pepsico vice president once she told me she used to work with low-income residents and found a Louis...

In addition to what I said in Adweek, Amazon is in the enviable place of having troves of customer detail to know exactly where they should be and how much demand is there. I can't think of any retailer or business out there able to capitalize on all their...

As I wrote in this post Steal These 9 Visual Merchandising and Store Ideas, Under Armour's flagship store on Chicago's Miracle Mile is very impressive. They "get" how to brand a location that is engaging, true to the brand and not filled with distractions. It is a knockout...

Having been in the coffee business for many years I can tell you the tea bar concept was always the "next big thing." Lipton tried it in trendy Oldtown Pasadena in the '80s and many people since have tried but it just isn't the same socially as drinking coffee.

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I realize I may be in the minority but as I wrote in my first book, "You Can Compete," when Walmart comes to a community and effectively removes many of the small businesses and then leaves, it has officially crushed that local economy.

They became dependent on the big box...

Last year it was "wearables" like Apple Watch that were going to breakout. The devil is always in the details: actual demand for people willing to pay, learning curve and applications. Until someone makes the complex simple, I think a lot of technology has a long way to go...

Apps don't sell merchandise. People do.

Big Data is great but the devil is in the details. Just because you notice low conversion doesn't mean you cut hours and manage down your business.

People shop to meet people, not for their smartphone to meet another computer.

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As I wrote in this post, Retail Sales Report From The Mall: Customer Service On Life Support, there really wasn't much to be excited about from a customer standpoint. Customer service has dropped to a new low and if retailers don't change having so many bored, untrained and...

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