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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

Increase personal skills? Sounds delusional. Selling cookies helped normalize young women to push them out of their comfort zone. I don't see how going digital does anything but isolate them. My vote is this is a big mistake for their futures.

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Retailers reward loyal customers—the ones who buy the most, not the ones who show up when it suits them. Employees are no different.

Full-time employees are the ones you can build your business on. They are most able to live and model your customer experience.

Part-timers who may work multiple jobs...

As a conductor and speaker, there are about 20 songs we accept as "Christmas Music." While it sounds good to "mix it up" most retailers subscribe to a Muzak or other system which pays the royalties, making it a bit impossible. Boomers still control 70 percent of disposable income....

This is the first generation that has been relentlessly told it is all about the deal, the discount and the sale. This has made Millennial shoppers more like my grandparents with their thriftiness. Sure they'll spend the money on an iPhone because they use it, but they'd just as...

Let's be careful quoting the NRF's survey as fact. The 11 percent drop was not a fact, it was people's opinion. If there's one thing that is certain in retail it is that it is a creature of repetition. I don't think anything will change in 2015 around Black...

Boy that's a tactic I don't think is good. They are implying it's the Chinese and their sneaky ways that are out to kill Main Street.

I support the marketplace fairness act, but the real ones who are blocking it are Republicans. And the ones who have the most...

Surf shops and coffee shops have been third places forever. I don't really get the Warby Parker third place or some of the others.

I think the challenge would be creating a third place for customers or, like the McDonald's and some others in Brooklyn, it could become a third...

Testing is fine, but I think Nordstrom is fundamentally joining the parade when they used to be the parade leader. As I wrote recently in a blog post, I have found their service levels lacking as they have ramped up mobile and some of these other efforts. We...

Woe to retailers who aren't looking at the tea leaves. Old Navy and Gap had traffic on Thanksgiving/Black Friday because the entire store was 50 percent off. Most retailers have lived by the sword of discounts for a long time, now the pain of all those promotions is showing.

I...

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