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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

If it talks like and duck and walks like a duck ...

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Brilliant. Theater—genuine theater—is intriguing, and as long as the employees are having fun with it, contagious. 23 percent-plus in transaction volume should be a wake up call to those retail marketers still telling us Sunday circulars are the way to go.

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Smart restauranteurs stood up and took notice of Chipotle and that the concept of limited ingredients, multiple options makes it easy for consumers. More importantly, it helps manage supply/distribution.

Retailers would do well to curate their selections as well. Too much choice trips the "idiot switch" and makes shopping or...

Doug's suggestions are spot-on. The devil is in the details, isn't it?

We all want a smile when we walk into a store. Yet telling employees to smile is often a black hole. People smile when they are happy, secure, and content. As I wrote in this post about...

Unacceptable decision by the bean counters to make employees, the ones most responsible for their brand, into serfs. As I wrote in my post How Can Retailers Stop Creating Angry Employees?

You want to create an exceptional experience for your customers.
You want your foot traffic to increase....

Johnson crippled the company. 6 percent over last year is good but it is still a long way to go. I would concur, J.C. Penney is the last one to be opening new stores, but it is an outward-facing decision, not the hard inward-facing one needed to close a...

Brilliant. Right on trend. We talked about the popularity of farmers' markets around the U.S. the other day. These ugly fruits and vegetables could be found there just as easily. Brilliant to educate and reward with lower prices.

I can't see any reason, particularly in larger urban areas, this wouldn't...

In spite of the relentless push to make customers do more when they go shopping by looking into the palm of their hands, this is indeed a knock. Especially since smartphone users are, by nature, much more savvy in adoption.

Bill Barr does a great riff on on all this,...

Didn't Disney do this first and better with "Mirror Mirror On The Wall", oh wait, it was a real barometer of the queen's appeal.

Any time the word "generic" is coupled with "compliments" you are bound to be on the wrong side of an engaging experience.

Unless you're 10. Or five....

While I think it is great retailers can find new merchandise easily, I think this is rotten for the artisans.

Most don't know their costs, yet think selling wholesale is a blessing when it is a curse. I had a friend who made handblown wine stoppers. They were beautiful.

They were...

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