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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

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Bob Phibbs

President/CEO
The Retail Doctor

Yes but it's complicated. Many got sweetheart deals from developers and local agencies and now some are saying if they close the store, they want the money back. The reality is there are simply too many places to buy too much of the same thing.

Closing alone won't fix the...

It would be interesting to know the demographics of such a loyalty program. I find myself wondering how many might be gay, lesbian, or nonwhite since it is at the sole discretion of the brand — a brand that has been in the news for taking some fairly exclusionary positions.

...

Sorry, as I wrote in Hey Retailers! Nordstrom's Customer Service Problems Are Yours Too,  the shopping experience is not the epitome of much at Nordstrom and hasn't been for me for awhile. While I still shop there because of the product line, in my experience no one is...

At first glance, which is how I think most customers would see them, I thought these were for a restaurant. Big miss, but then couple that with "sh*t my pants" marketing and Lampert's structuring of deals where Sears/Kmart pay more than four times higher the average retail note...

"Today's consumers aren't buying things because they connect to the internet." That's like saying a woman isn't buying a black dress because she wants to add to her wardrobe. It's always about what it does for the buyer — IoT is no different.

I would posit selling IoT as helping a...

While shoppers might like the convenience of it, I think a very high percentage of brick-and-mortar retailers would see this as a deal with the devil and not participate. Crying that they are the small guy and about buying local then greeting customers with checkout by Amazon seems the...

Great point, Nikki. I would posit however that helping them is selling stuff. People are looking for solutions — get the guy, marry the girl, lose the weight, play better at a sport, be a hero.

To your point, though it all starts with being curious as to why today, that...

Let's be totally honest here. The reason consumers had to "clip to save" was because the CPG companies were hoping a significant percentage would forget them or lose them or use them past expiration dates thereby limiting redemptions yet giving the appearance of giving savings.

Such thinking extends to gift...

They have one in Albany, NY as well, which I have been in. The crew talks about the expense of the wall as not being that great. Meh. It's sterile and devoid of the humanity they used to have in graphics around the store. Maybe that's the point. And...

Look no further than perennial darling Nordstrom who laid off 120 digital tech team members as they try to figure out how to make their stores work better. As I said in Hey Retailers! Nordstrom's Customer Service Problems Are Yours Too, wouldn't you think you'd make sure not...

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