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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

This is a "surprising downside"? Not if you are a merchant studying consumer behavior.

If you are looking at one aspect of the experience—technology for quick checkout to save money—yet it costs you 4 percent of profits, I think you are missing the big picture.

Impulse buys happen when people wait....

Certainly a great step forward, like using plus-size models. "Real people" is a pretty big category.

When retailers show two guys in a bed display in their stores or two women with their kids on their in-store holiday displays, we'll know diversity is more than just lip service.

...

The Q2 Survey of Affluence and Wealth, published by Time Inc., showed 70 percent of affluent shoppers are disappointed by the sales and service staff and believe that they do not make positive personal connections during shopping experiences.

That's fairly damning, isn't it?

Retailers' historical advantage have always been their people....

This looks like something out of the '50s. Do the 1 Percent want to be waited on hand-and-foot? Maybe. I'm sure they must have run the numbers, but I wonder how what the ROI is on those 1000 square feet.

How many of those luxury 1 Percenters are buying full...

Maybe they can partner with RadioShack and do a joint ad campaign. Those looking to define "zombie retailer" would have to look to this forced marriage of two once-great brands as perfect example; and yet it limps along.

Maybe in Colorado they could open marijuana stores within a store to...

Sorry, not buying it. Check out my Best Buy experience in buying a TV and washer recently. Customer service is not bragging that you "aren't on commission," and that it doesn't matter who gets credit for the sale, you "get paid the same."

Stores-within-a-store can help customers cut down...

Sorry, I don't think cupcakes are a fad. If you go down the street with a plate of cupcakes, will you see people look at them like they were a Chia pet, or a pet rock? I don't think so.

I don't see people going home and baking a dozen...

So George, your town holds restaurants hostage if they charge corkage? Sorry, sounds like a fairly entitled enclave.

...

Sorry, I'm not sure the one being unreasonable was the restaurant, George. You wanted them to do it your way and, when there was a price attached to it, you balked. Most restaurants have a corkage fee, this is not much different. You could have gotten what you wanted...

Indies are struggling, no denying it. I just wish many would understand I shouldn't have to put up with "Bitter Betty" behind the counter, or their determination to keep a cat because it's cute (when I'm allergic) or their often oblivious attitude to someone in their shop.

I've been in...

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