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Also from Bob Phibbs...

Braintrust Resource

The Retail Doctor
Bricks and Mortar Retailing at Risk in the Digital Age
A manifesto (URL)

Links by Bob

 
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Bob Phibbs

President/CEO
The Retail Doctor

It's easy to rent retail real estate, design a store and show investors you are expanding. It's quite another to match demand with that investment.

Many luxury brands are running on fumes. They've had a long run on a name brand generations took great care to nurture and cultivate. Now...

And what exactly is "price transparency"? Seriously.

If I buy it for $50 and sell for $200 because my rent is on 5th Avenue in NYC and I can get it — is transparency supposed to reveal what it cost me to make that item available on 5th Avenue?

In retail, there's...

In the age of Zipcar, Rent the Runway and others, it is perfect for the Millennial generation. How they can be profitable at it, I'm not sure.

...

Simply remove it. No explanation required.

...

Just this week a RetailWire discussion revealed 85 percent of shoppers use coupons to buy the same stuff and digital is ineffective in getting shoppers to switch, so I don't see how one can say it gets them to add new items to the basket.

Personalized pricing I predict would...

Past behavior determines future success, therefore my interview questions are all around how interviewees handled themselves at work. What their favorite store to shop most likely will be one that gives them a deal. Favorite boss most likely was the one who was "flexible" or gave them hours.

How about,...

I get it, they're going after cheap Millennials by promising a cool experience. I think many retailers are trying to have it all instead of focusing on how to do what they do best and cultivate those clients they already have. Whole Foods offered a Groupon a couple of...

I don't think so and the reason is how it will be used. As I wrote in my post, How Using Technology To Greet A Customer Is Just Plain Creepy, just because you can do, doesn't mean you should. Many will offer a discount, I don't think that's...

As a retail sales trainer for some of the best brands around, the answers are more grey than black and white. Wall Street pressures for numbers and cutting costs, hiring low-wage workers deemed "disposable" by many, lack of effective communication, the rush to shiny object technology and a general...

Retail has always been the great "normalizing" influence in the workforce. Many don't realize how failing in retail is often necessary to learning how to work in other fields. I'm not sure public perception has changed about working in retail.

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