Max Goldberg

Ending this limited program will have little impact on Tesco's credibility. Consumers are not clamoring for this data. Tesco and other retailers should continue to focus on sustainability, reducing packaging and recycling. Eventually it will become easier to calculate a product's carbon foot print, but will that matter more...

Whether we are over-thinking or not, retailers fail to adopt it at their own peril. Given that retailers will never be able to lead, let alone keep up, with consumer adoption of devices, software, and applications, it's important that retailers experiment with and hone their digital skills. What is...

Any program that offers increased benefits and/or lower prices for employee health care is welcome. Helping employees stay well directly benefits retailers through decreased sick days. Employees save money, which makes them feel better towards their employers. It seems like a win/win.

Greeters are still important to Walmart. They are a welcome tradition as customers walk into the store. At a time when it's hard to find a sales associate on the floor, a greeter can save consumers time, by offering directions to areas of the stores, particularly the larger Walmarts. ...

Technologies that empower employees to better serve consumers and allow consumers access to information will gain adoption. Consumers expect information and answers. Technology can provide it as never before.

It will continue to be almost impossible for retailers to stay abreast or ahead of consumers technologically. While it costs...

There's a lot more snacking and eating of less healthy foods going on during Super Bowl versus other food-gorging holidays. A lot of that eating is done on disposable plates with disposable cutlery.

Retailers can capitalize on the day by offering a broad selection of prepared foods that are...

All three of the ideas for nurturing and caring for top customers are good, but when a customer has a legitimate complaint, it should be handled promptly.

That said, if a regular customer is a chronic complainer, it's okay to fire the customer by suggesting that she shop elsewhere.

If clothing stores are going to require employees to wear what is being sold in the store, they should reimburse employees for their clothing. Even with a generous discount, how can someone making $9-15 per hour afford high-end clothing? How can a retailer tell an employee where to spend...

This article points to many of the reasons why large CPG companies fail to innovate. Line extensions do not represent innovation; they are more of the same. Big companies, by nature, are not risk takers. Management is focused on quarter by quarter revenues rather than innovation. It's easier for...

It's interesting that most of Target's tactics involve getting something from manufacturers. Are consumers really using Target to save money on diapers or cereal? Where does Target have responsibility to live up to its tagline of expecting more and paying less? Perhaps a better in-stock policy and knowledgeable sales...