David Slavick

Richard's points are spot on. As a practitioner in this space and a very loyal JCP customer to boot, the moves made were truly transforming how they do business coupled with significant internal changes. If true, dropping the strategy team as well as the CRM team because they aren't...

This is not new news. Insightful for some to know that this is happening, but from the dark ages of new mover programs getting an early jump on changes in lifestyle or lifecycle in order to optimize customer acquisition and share of wallet is nothing new. The challenge is,...

They are motivated by the almighty dollar. This is a very bad move in the short term. The commissioned associate is in a word, invested. Without that motivation their perspective changes and no words can cause acceptance. JCP will lose personnel disaffected by this change in policy. Am certain...

In a word, strikes me as: Creepy. As a collectors item it makes sense. For the brand to give away their iconic graphics for a short period of time, why not? When your brand is struggling and Diet Coke beats you out, let alone Coke -- then go back...

The closed minded attitude of some U.S. retailers is quite frankly appalling. Come on, give me a break. Every day, retailers open their doors to sell goods and services, that is their role/responsibility and to offer choices. If a customer seeks selection, give it to them. A department store...

C equals convenience and this buyer is not discerning. They want quality and likely couldn't care less if the hot dog is Vienna or the store's own signature brand. Same goes for deli meats or snack items as well as standard bakery fare, house donuts vs. Krispy Cremes, to...

You must first understand your customer segments by establishing a foundation of data capture and analysis. To jump into the pool without knowing how to swim or in what direction to take you are just using the social channel without direction. In time, it becomes irrelevant, unfocused and ineffective. ...

Dirty laundry aired in public is never good -- for the brand or investors. In time, the smell goes away. Very unfortunate for all concerned -- Dunn was an inspirational leader and to be dragged through the mud is awful, but so are indiscretions if true. The new CEO...

It's in our DNA to negotiate. Love the concept, not sure about its staying power. For those that want to let their fingers do the shopping, it works. At same time there is no harm in negotiating on the floor of your Best Buy, HH Gregg or Sears store...

The combination of auto repair service coupled with pumps and a decent c-store environment was the "gold standard" for service stations. Without mechanics on site and limited number of pumps, we may indeed see corner stations go the way of the dinosaur. EPA guidelines relative to underground storage tanks...