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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

There are times when retailers do know what they are doing. This might be one of those instances. Most savvy shoppers know where the best bargains are. In some cases the shopper might know they can get the same item for less at the outlet store. But factoring in...

This is not something that excites me. I do not want to get to a parking lot and get blitzed with messages. I have enough of a problem with them already. Why am I going to go somewhere else to get my parking paid if I am already parking...

Target is a convenience-only grocer to me. By that I mean if I am in Target and remember I need something I might just walk over and get it. They have never differentiated themselves from others to make them a destination. I doubt they can pull this change off...

Technology is not the issue. Technology will not immediately solve the issue. It will assist. The issue is people. Whether it is the employees who have been poorly trained or the customers slipping items in their bags and walking out. Better qualified people making some of the decisions will...

I agree with the comment Ryan made about getting the customers you are trying to attract. Given the accuracy of that, Macy's should be successful in the 150-store test they are beginning to run. Frankly, I thought this was already happening. Macy's has several locations in the South Florida...

Seriously? Starbucks' system has been hacked. Maybe by a group of beginners because the numbers are low at this point. But the fact is the system has been hacked. I find it incredible that the hacker population is so brilliant at what they do that they can regularly beat...

When it comes to competing with Amazon, Walmart is always competing from behind. This is no different. Walmart's Tahoe program might be interesting to Walmart customers, but not to many others. Other than the size of the two companies, I don't see much in common between them, especially their...

In the case of Publix, employee ownership is an important factor. I have been shopping at Publix for over 30 years now, since we moved to Florida. Employee ownership in this case means consistency. The people working there feel as if they have a stake in your, the customer's,...

Let me begin by saying I am not exactly opposed to slotting fees nor do I strongly condone them. It appears the vendors are trying to do their market research on the retail sales floor. Not really a good thing. But it has to reduce what would have been...

One man's opinion: We are not that close to any kind of tipping point. I am not sure of the statistics quoted. If they were accurate, wouldn't we be seeing more grocery digital shopping at home?

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