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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

The big players are challenging the medium to smaller retailers to find a way to combat free shipping and still maintain a profit. It is becoming increasingly difficult. But it is do or die for many of them. Yes, the consumer will buy from them. But not without free...

Tony has said all that can be said. He is in the fight and knows firsthand how to do it. Most of the rest of us are offering our opinions, Yes, they are strong. But nothing beats being there when the doors open and making sure the lights can...

Layoff's are a sign of the times. There is no good time for a layoff to occur. If you are an investor, the layoffs probably come too late. If you are an employee or a sensitive leader, the layoffs come too soon. There is never a win/win in these...

Were we supposed to have a problem with this? If so, I don't. Loyalty is important; especially when it is a two way street. I am not anywhere near an A list with Chick-fil-A. But I am one who enjoys their product and friendliness when I do go there....

George, I am not ready to put my personal aversions aside. As Paula so succinctly said, NO. I too am a purist even though I accept the Designated Hitter rule in Baseball.

I am wondering how the potential conflict between a team sponsor and the athlete's personal sponsors will really...

Good plan, just a little on the late side. Walgreens already has drive up pick up and drop off lanes at many of their locations. So this is like playing catch up in a game where everyone is far ahead. But better late than never. The Pharmacy is always...

It appears we are making something out of nothing. 400 jobs eliminating $60 million in annual costs sounds like some highly paid, low producers to me. Don't worry ladies; your favorite sales clerk will still be there to assist you.

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Content is the key. If you don't have the content you can give it away for free and it will not matter. Until Amazon gets the library of videos to make it worthwhile, Netflix has nothing to worry about.

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Themed t-shirts have generally been associated with bars or very casual dining. Neither of which fits the Kmart model. In fact, I am not sure what fits their model, are you? As Paula said, maybe they should find something fun to sell. I do not remember the last time...

Loyalty is certainly a critical factor in success no matter who the organization is or what they do for customer satisfaction. Creating wow factors does not necessarily make the company a better oiled machine. Doing simple things like managers walking the floor and truly interacting with customers or clerks...

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