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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Let's assume the downside is the loss of some candy sales which many mothers often refuse to buy. The upside is a major plus with the added health benefits. Another win-win!

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This is a win-win for both Target and CVS with CVS the bigger winner. We can debate it all we want, but CVS is getting all Target's pharmacy business while still maintaining their own brick-and-mortar locations. Target, on the other hand, will certainly benefit with added revenue and lower...

I find it ironic that Amazon was at least partially responsible for many of the bookstore closures. And now they want to open as many as they closed. If this is what they want to do, they will be successful. One thing is certain, never ever bet against Amazon.

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Sometimes it is better to cut your losses and let your ego heal itself.

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Under Armour is aggressive enough to pull it off if anyone can. Nike definitely knows they are in for a fight for supremacy. However, they are going to need more than Curry as a lead spokesperson to beat Nike. Curry is excellent, but he is not Michael Jordan or...

I don't get it. If these investors want to throw their money away I will send them my address. The Circuit City name and business did not set the world on fire twice before. So what makes them think they can succeed this time in a world where Best...

The Super Bowl has become a two week build-up to a crescendo that is the game. It is a Monday "water cooler" happening. While the game itself does not usually meet expectations and the hype, no one seems to care. It is a must-see event. People want to be...

Once again we find a way to eliminate jobs held by humans who need the income. What will happen to create jobs allowing those displaced to survive? I do think there will be a place for robots. But not in a full-blown customer assistance position. I also think it...

This has been Publix's belief and policy for as long as I can remember. If you bought it at Publix, you can return it to Publix. One sure way to keep the customer coming back is to let them know if they are not happy for any reason they...

Cigarette sales in pharmacy-type stores such as Walgreens and CVS dates back to long before those stores were a presence. Cigarettes used to be sold out of vending machines long before being sold over the counter. I disagree with those who say we, the public, can dictate what a...

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