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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

The holiday season should go a long way to determine if the turnaround is real. I hope it is.

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I agree there is a disconnect between the concept and reality of how Empty-Nesters are viewed. Today's Empty-Nesters are definitely more tech-savvy and should be viewed as such. Certainly as the generations grow, each generation will be more savvy than the previous one.

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I agree with most of the earlier comments. Yes, the customer has gotten smarter. No, the sales associate has not gotten dumber; but neither has he or she gotten smarter. You can't expect more when the salary level and training are poor.

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The price matching decisions are being made by the lower wage earners and staff not trained for anything but pressing a button or maybe stocking a shelf. The program to match is good if the "match" is realistic. Certainly a properly trained person would know a $150.00 difference has...

Neither Walmart nor Target have what I would consider good, trained store personnel willing to assist the customer to locate the items they want. If this truly works, the customers will be pleased. But it might be a forecast of losing jobs as those clerks would not be as...

That's great if the fresh food looks good in Japan. But we are not going to go to Japan to buy it. Walmart has been having a staffing problem for years now. This is nothing new to anyone who has ever shopped there.

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Neither ad does much for me in the way of making me go to either store for anything. The previous weeks were significantly better. Kmart's ad took too long getting to the point. It was only at the end that I knew what they were promoting. Lots of wasted...

I have two takes on this. First, same day delivery will become more prevalent over the next few years even though it is probably not as necessary as the retailers want us to believe. Next is Penney's is so far behind other retailers that they have to do what...

Paula said it and I do not need to repeat it. Enough is enough. Employees are people too. They can use time with their families, and Walmart's bottom line will not suffer.

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Pretty soon there will be a day for everything so sales can be concentrated on whoever the "honoree" happens to be. I, for one, think enough is enough. There are plenty of ways to take my money. So don't add another to clutter my buying brain any more than...

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