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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Seems to me that Tony's inside perspective is right on target. How can the smaller companies get anything good from this merger?

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OK, I admit it. I am a search and retrieve shopper. In and out is my goal. Rarely do I browse. And rarely, if ever, is there an almost equal number of men in the stores doing the shopping. Most of us are pushing the cart as our wives...

The chain is in crisis mode whether they want to admit it or not. Nothing, including business, changed with the new ownership. Maybe the best opportunity is to sell the chain and re-open the stores as that chain that everyone recognizes.

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Publix in this area has/is doing a good job of getting people through the lines and out to their cars. In my opinion two of the most egregious at check out management are Target and Walmart. Employees can be standing around talking while the lines grow with little concern...

Sure it would mean a stronger entity. But by how much? There will have to be a larger number of store closings than stated because of the proximity of many locations. Walgreens makes for a better partner in this than Walmart in my estimation. Maybe we will see another...

Max made a strong point saying Millennials do not wear watches. So true. This is becoming more prevalent as smartphone technology develops into more than a phone with email and texting. Come to think of it, I rarely wear a watch and I am not a Millennial. I passed...

No truck is on the road carrying any product from somewhere to somewhere else unless a sale was made. Once that product gets to its "temporary" destination, it sits there until someone purchases it. That does not happen without a salesperson.

I learned many years ago that to be a...

Target is now in the rent-a-product business. This will be most seen in their clothing product sales. I do not see this as such a big deal unless you are a Target vendor who will have to eat these returns. More importantly, what is Target doing to improve their...

Reading this made me think, will TV as we know it become to the next generation of today's young people what newspapers and radio have become today?

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Retail thinking is like the old story about turning the Queen Elizabeth luxury liner around. It takes time. This is exactly that. Loyalty is a part of building relationships. In many ways, an important part. Loyalty has to be built and relationships can develop. Like a plant. relationships grow...

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