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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Sure Amazon has benefited from a tax advantage for these many years. Now that is slowly coming to an end. Amazon is still Amazon. They will lose some business. But their extraordinary sales/service model will still have them at the top of the leaderboard. Brick & mortar will benefit...

I am impressed that finally loyalty is being acknowledged and rewarded. Good for Netflix. Sure wished I had joined sooner.

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In store tracking is a potential boon to the retailer, but of no benefit to the consumer. It is another way for personal data to be taken without either the retailer or consumer knowing it has happened. Examples are plentiful, Target and Michaels for example.

So until security really...

All of a sudden GM decides to "bullet proof" itself. I wonder why they don't realize the bad press this can create. But wait, they are now "bullet proof."

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One of the more challenging issues facing retailers today is recruiting better candidates for full time work. This will be an excellent perk. It will aid in fostering longer employment commitments.

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I agree with Paula. This potential move is not going to sit well with the average consumer. I can understand the tax ramifications; but that is not enough to justify a move of this magnitude. How many people employed at Walgreens now at mid to higher level positions will...

I doubt any Walmart competitor is shaking in their boots because Walmart has finally admitted they have a stocking problem. That has not been a secret to anyone (but Walmart) for several years. Now that they have admitted to it, lets see what, beside lip service, they will do...

I do not know how to eliminate drama in a store among the many different personalities involved. I do have one suggestion - go to a Container Store and learn from them. they will be happy to tell you how they do it.

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Sometimes the sheer weight of numbers (of locations) becomes too overwhelming. That seems to be one of the problems facing Family Dollar. RadioShack is a good example of too many locations producing too little volume.

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The same thought should be applied to the employee "loyalty program." Every once in a while with no preset plan or schedule, we give our small staff a gift card for a dinner on us. It has a great result.

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