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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

The answer is in the numbers. With this numbers of gamers and minutes, Amazon has decided it is a strong revenue source. How they are going to capture it is something only they know. But Amazon is not going down this path without a game plan to make money.

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Bob said it succinctly in a few meaningful words. Quack, quack.

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Tony speaks from inside the business. His opinion counts heavily for me. I am not sure how much longer it will be before all or most businesses stop accepting checks. There is too much of a chance of getting burned as Tony well stated. Interesting enough that schools are...

This is an innovative idea. It will make shopping more pleasurable. Just because it has never been done does not mean it shouldn't be done.

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I agree with the others who have said yes, except for diners. The fewer choices on a restaurant menu should equate to better taste and quality. I, like the others, say the exception are the diners who have an encyclopedic menu and still produce a good quality product.

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All of the suggestions are good, but execution is the most important piece. If the staff uses the above suggestions and comes across as real, it will be accepted by the customer as real. If it is rote, you can kiss the customer goodbye.

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The strength of Amazon in the market will make this another winner for them. After all, why go out shopping for an item when you can buy it online cheaper and faster? That alone will entice vendors to decide to work closer with Amazon on price points and availability.

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There are at least two issues associated with this pledge:

  1. There has to be enough merchandise on the shelves to facilitate shoppers going to a register.
  2. The local stores have to be aware and abide by this pledge. Based on past and even recent experiences, I don't see this happening. And,...

This is not difficult for Target to determine the hours and advantages. Frankly, I do not see a value in opening the entire store for longer hours. But I can see where it would be good for customers working long hours to do their grocery shopping later.

I hope we...

Oh no! Not Starbucks, the penultimate place for people to sit and drink. I hope we are not just getting lip service from Starbucks corporate when it comes to resolving what is probably a real problem for many of their young workers. They don't need this swept under the...

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