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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

It has been said many times that Sears' most valuable asset is real estate. It is becoming a reality. I have no idea what Primark brings to the table, but with the planned store openings we will soon find out.

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I agree with the comments posted. How can CVS do this and not think the general public will see it as a bullying, negative step? I buy very few things at CVS. That number just decreased.

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Are we at the start of a trend that will become more relevant in the future? Yes, I believe we are. As the younger, high school age population become adults and enter the business world, we will see them leading the way to more online browsing and purchasing. The...

The key is not that it is near Fenway Park as much as it is the proximity to the colleges and young people in the area. Ballpark goers are not looking for a Target to shop. They are looking for a restaurant before the game and a bar after....

I remain pessimistic that any company will be a serious competitor to Amazon. The costs are just too high, and the time to recoup the investment is probably not easily measured. But, if any company can do it, it is Walmart.

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Sears' statement puts a twist on the problem that makes it read like it is the responsibility of the third party. Baloney! It is their responsibility as the owner of the online service who must insure the items that appear meet the criteria established. Who is Sears trying to...

There are several challenges ahead, the main one being enough customers in the stores to pay the bills until he takes over. Next is keeping those customers in the stores as well as bringing old customers back. Then he has to find a way to attract new customers. He...

There is no better example of industry leadership than Kip Tindell and The Container Store. The Container Store has been one of the top companies to work for for more years than I can remember. They set the industry example, and Mr. Tindell has championed that leadership and growth....

Why do you think some customers see the wait staff as their personal employees and talk to them in such a manner? Respect is a two-way street. We, the customer have to remember that at all times. The wait staff gets a less than modest salary and, in many...

Why does one retailer need so many apps? What is the big deal? Is the customer shopping or watching the app?

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