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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

The dollar stores appear to be setting up to challenge the traditional stores in the battle for the almighty dollar, either paper or plastic. Maybe it would be better to work on their overall image to the general buying public. Yes, faster checkout is important. But so is a...

All the factors play into what either is or is not a good customer experience. Answering a call quickly is important. But being able to understand and communicate with the person on the other end is equally important. Next is the return policy and ease of making a return....

Target does not seem ideal for a pilot program. But then again, why not? I can see this easing the customer's tendency to get in and out. Sales can increase because the mind is more relaxed after a few drinks making impulse buying decisions. It will be interesting to...

Store autonomy is good for the staff and can lead to lower turnover. I think this makes more sense in smaller footprints. As an example: I am used to going into a Publix and knowing where what I want is located. I don't want to search the store looking...

Macy's should be successful in this market. Frankly, I am surprised that they did not get in to it sooner.

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Seriously? This is Amazon thinking so far outside the box that the box is not even in sight. Or maybe a better way to say it is: pushing the limits of the box from a size 34 to a size 40.

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Too often, managers don't consider the needs of their staff. Too often it becomes "this is what I need and you are going to do it." Managers need to walk in their employees' shoes once to get a sense of the problems they face in their daily work life....

This is a great idea. Although not new, it is something that other industries have successfully tested. Retail companies would benefit from better productivity if they gave this model a try.

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I am not ready to accept this as a trending point. I think it is more coincidental than an atta boy to Trader Joe's. But no matter what is said, I want to be closer to Trader Joe's when/if I move again.

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"Yes, but..." is my thought when it comes to Penney's. Yes they showed progress, but can they sustain it? Yes Sephora is the driver of the improved numbers, but how long can they depend on Sephora? Yes there was improvement. But what happened to the East and South regions?...

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