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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Temporary help is looked upon as just that—temporary help. So the retailers say, why put a lot of time and effort into training a person who is only going to be with us for less than a month in most cases? They are used for the mundane and other...

Here is an example of a group of people sitting in a meeting and actually getting something accomplished.

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How can you build a sale if you don't get those shoppers in the store? It is that simple a question to me.

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Buying local is one of the smartest moves a grocer will make. Nothing is better advertising than a local merchant selling local products.

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What made Amazon think it should be in the smartphone business? Sometimes it is best to stick with who you are, and not try to be all things to all people.

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This is one of those battles where there is no winner and too many valid reasons for both sides. My personal opinion is I find too many tattoos offensive. but that will not stop me from making a purchase if the person on the other side of the counter...

The competition will have a short term spike in tobacco sales. That's a given. How long it will last is unknown. I think the public outcry for them to stop tobacco sales will mount enough steam to make something happen.

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There will be an effect. But I doubt it will be to the level of Target. Home Depot seems to have gotten in front of this earlier than Target. What is somewhat confusing is they suspect it to be caused by the same criminal element. Yet, it is six...

No major program starts without some bumps in the road. This will be no different. And yes, I see it as having possibilities of being successful plus opening other silos to enter into. The USPS has to start operating like a "for profit" company answering to its stockholders, the...

No company is better at the supply chain or logistics operations than Amazon. Yes, this widens the "moat" just a little more. But, have no fear my friends, the others are feverishly working to catch up...as is every other horse in a race except the leader.

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