[Image of: RetailWire Logo and Tagline (for print)]

Also from Ed Rosenbaum...

Links by Ed

 
[Image of: Ed Rosenbaum]

Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

One of the more challenging issues facing retailers today is recruiting better candidates for full time work. This will be an excellent perk. It will aid in fostering longer employment commitments.

...

I agree with Paula. This potential move is not going to sit well with the average consumer. I can understand the tax ramifications; but that is not enough to justify a move of this magnitude. How many people employed at Walgreens now at mid to higher level positions will...

I doubt any Walmart competitor is shaking in their boots because Walmart has finally admitted they have a stocking problem. That has not been a secret to anyone (but Walmart) for several years. Now that they have admitted to it, lets see what, beside lip service, they will do...

I do not know how to eliminate drama in a store among the many different personalities involved. I do have one suggestion - go to a Container Store and learn from them. they will be happy to tell you how they do it.

...

Sometimes the sheer weight of numbers (of locations) becomes too overwhelming. That seems to be one of the problems facing Family Dollar. RadioShack is a good example of too many locations producing too little volume.

...

The same thought should be applied to the employee "loyalty program." Every once in a while with no preset plan or schedule, we give our small staff a gift card for a dinner on us. It has a great result.

...

It is certainly his right to sell and gain as much as he can. He was given the stock as an incentive to grow the business. He did that. This is his payoff. I am not concerned as much with him selling stock when he is the leader as...

Bob is right. Every employee coming in contact with a customer is directly responsible for creating the proper relationship that makes the customer smile, purchase, tell others and return.

...

Frank said it earlier. Get out of the office and stay on the sales floor if you want to know what happens in real life.

...

Every successful organization has a succession plan in place. This sure sounds like the start for Macy's. Time will tell when the duties are more streamlined, and Mr. Gennette has the power to make the big decisions. He has some big shoes to fill to keep Macy's moving forward.

...

Search RetailWire
Follow Us...
[Image of:  Twitter Icon] [Image of:  Facebook Icon] [Image of:  LinkedIn Icon] [Image of:  RSS Icon]

RetailWire's
Getting Started video!

View this quick tutorial and learn all the essentials...

RetailWire Newsletters