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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

This is good news for the toy industry. Having Toys "R" Us successful in their transformation will entice others to follow so the market will not be owned by Walmart, Target and Amazon. I am having a problem believing children will ask their parents to take them to Toys...

We have several outdoor lifestyle centers in this area of South Florida. All seem to be successful as entities. There are always a few stores that will not make it. But the majority are doing well. They do well during the day even with the hot sun beating down....

Paula has hit the nail on the head with her comments. Certainly Target is a factor. But Target thinks the only competitor is Walmart. They are forgetting the impact of Publix, Trader Joe's and Whole Foods. So Ms. Dament, keep your network active because you might need it again...

Localization is important. It is one of the keys to having returning customers. Especially in the warmer months when local produce, fruits and vegetables are abundant. Maybe in the colder months standardization is easier to follow. But to get the best result grocers need to know what their customers...

Comparing a brand grocer to a farmers' market is a bit unfair. Certainly you can choose a limited window of comparables and make a case. But the time of year and season is coming when the fresh fruits and vegetables will be on display. Personally, I look forward to...

A sense of belonging and acceptance has to be high on the list. Belonging and acceptance starts with your first visit and how you are greeted while "touring" the retail location. If you are made to feel comfortable and at ease, you have created a start to a bond...

Isn't Walmart the poster child for retail vs. vendor bullying? There is nothing new or surprising here. Walmart, like Steve said, is the 800-pound gorilla in the room and can ask (strange word to use when it comes to Walmart and the vendors) for anything it wants. And if...

As Walmart showed us years ago, what you want and the reality of what is are much different. We may want to preserve local businesses. But we can not do it at the expense of those looking for lower prices and better choices. I am a proponent of local...

What a huge investment Starbucks is making in the future. Not only the future of Starbucks, but of the nation. Hats off and applause to Mr. Schultz and the Starbucks team for doing this. They are so far ahead of everyone else when it comes to foreseeing the future...

All one has to do in response to this is read the comments from Paula and Tony. They tell more of the reality of the story than the "what could happen in a perfect world" theory. Sure it would be good if this could happen. But we do not...

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