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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Negative staff tend to retain their jobs until the manager has had enough and can no longer accept the behavior. It lingers because hiring and training is difficult and expensive. It lingers because we do not want to have a confrontation. Plus, firing someone, especially a person needing the...

This is another example of Amazon pushing others to work harder to either catch up to them or, at least, not fall farther behind.

I see this as a winner for them. They are exploring another social media outlet to further expand their business. Smart!

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11 Main will have a difficult path to success as even an average competitor in the market. I am more interested in following Alibaba's success after the IPO. Americans will be interested in how they can save money on the site. But if that savings comes with too much...

The sponsors need to use their financial influence more to send a stronger message to the league. But the league then has to hear what it is being told and heed the warning. Enough is enough. I am a big fan of the NFL. But to see the leadership...

Temporary help is looked upon as just that—temporary help. So the retailers say, why put a lot of time and effort into training a person who is only going to be with us for less than a month in most cases? They are used for the mundane and other...

Here is an example of a group of people sitting in a meeting and actually getting something accomplished.

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How can you build a sale if you don't get those shoppers in the store? It is that simple a question to me.

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Buying local is one of the smartest moves a grocer will make. Nothing is better advertising than a local merchant selling local products.

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What made Amazon think it should be in the smartphone business? Sometimes it is best to stick with who you are, and not try to be all things to all people.

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This is one of those battles where there is no winner and too many valid reasons for both sides. My personal opinion is I find too many tattoos offensive. but that will not stop me from making a purchase if the person on the other side of the counter...

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