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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Greg Foran's major problem will be how to entice people with a little more-than-average income to shop at Walmart. The typical Walmart customer is now older and in many cases having problems even getting to a store nearby. The younger customer with a little more disposable income doesn't necessarily...

What makes Target so sure they can pull this off when Walmart has not exactly set the world on fire with their foray into this arena? I can't see enough of a jump in profit to make the investment in time, management and start-up costs worth while.

The...

You never like to see family squabbles become public except on the gossip programs. In this case the board needs to better realize who they work for and what their purpose is. Cousin A (bad cousin) seem to have taken the stance of wanting to take more money out...

As they currently are perceived, real or imagined, I say the c-stores themselves are their own greatest threat. The current image of overpriced items, under-trained employees and somewhat dirty and dark environments puts the c-store in a position of having to perform a major transformation of themselves. Remember the...

Facebook is making a huge paradigm shift from people telling you where they are so thieves can break in their houses to e-commerce. I guess I have to be counted as one who is not a potential buyer or user of the "Buy" button. Not for any particular negative...

Note to Target: Don't bail out of Canada. Get the right lead dog to navigate through the Canadian path. It is obvious those in the lead did not understand the Canadian marketplace or customers. It appears you can't paint the Canadian shopper with an American brush.

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I read this and my first thought was, "you must be kidding." But then I realized I am not one of the elitists "The Apartment" would be made available to. I can't imagine how wealthy one would need to be to qualify since there is an "approval" process to...

IF CVS retains the Navarro name on the stores there is a good chance for success. If CVS decides to put their name on the stores, the customers are going to start looking for that local pharmacy again who understands them and their needs. The decision will be based...

Using a sports analogy; there is no team or organization so bad that you can't find someone to manage the team. But in J.C. Penney's case, we may be seeing the exception. Of course they will find someone. It will not be the ideal candidate because those the board...

We take these reviews with a grain of salt as we read them. But more often than not, we are going to believe our fellow shopper before we believe an advertisement. Restaurant reviews are the ones I take more seriously. Movie reviews...I read them and if they are not...

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