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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Disappointing data and information, isn't it? Yet for years we stand on our soapboxes and preach the need for training. Yet all we hear after all this is yes, we need to train better. Then the powers that be move on to something else until training becomes an issue...

"Check out" (not meant to be a pun) David's response. I agree. The last impression is the one left by the cashier in the checkout process. Hopefully it is favorable so you will look forward to returning. I understand the need for self-service checkout. Many times we are in...

This could grow in appeal if safeguards are put in place. Too often people will use the "try before you buy" as a means to get a apparel to wear to a one-time event then return it. I do not see how this can be avoided. But maybe the...

As others have said, this is a good way to find out what is new "out there" at one time rather than setting a multitude of meetings. But when all is said and done, the vendors are going to have to bite the Walmart bullet when it coms to...

There is a difference between the person who made a mistake and paid the price and a hardened criminal. Retailers will know this through the vetting process. We are a nation built on second chances. Let's not forget it.

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Same-day service is not a huge requirement of the typical eBay customer. EBay and Amazon are not the same brand. It was never intended to be. It is not profitable to compete in an arena where your service is not a necessity. EBay has made a wise decision. Let...

Let's look at it like Gene did. If the store is not generating enough traffic, then why stay open? The bottom line is the key driver to Walmart. Customer loyalty is a distant second.

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Taking a note from the musical Fiddler on the Roof: as my friend Tevia would sing, "Nostalgia, Nostalgia." Just like wide ties and narrow ties, everything has it's time and place. Now it is Chuck's time.

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Success is built on the long term. What you did for me today is what you have to do for me tomorrow and all the tomorrows to come. Amazon has and continues to do exactly that. Their performance continues to be what they deliver day after day. Jet.com has...

One of the keys to success will be keeping to their customer service marching orders. It is easy to say, but making it happen is going to be a challenge for Dick's. The next question is how much time and money is Dick's really willing to commit?

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