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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

It is interesting that not too many years ago we were asking how all the vacant space would be rented, who was going to rent it and how the landlords were suffering. Isn't it amazing what a few years and good economy will do?

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Please forgive me for this, but I can't help but wonder when Maxwell Smart will take off his shoe phone and call the chief.

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Target might be on to something with this new line. Time will tell how the buying public takes to it. With their current customer base and savvy advertising this could be a winner for them. They sure could use one.

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They will/should not be planning to reintroduce this line. What are they going to gain by trying to be the best at something out of their comfort zone? Can you imagine what would happen if a company like P&G tried to get into the e-book business?

I am not surprised...

Are we now throwing stuff against the wall to see what sticks? If the catalogs had not been printed in over five years how many customers could/would be carrying them in the stores when they made a purchase? Did they seriously think the product at a 2009 price was...

This sounds like a program designed to have the employees take ownership of what is often a scheduling nightmare. With the employees' involvement the dedication to being where they are supposed to be when they are supposed to be there is almost assured. This, in many ways, will reduce...

This is possibly the best PR opportunity Sears has had in many years. They will derive a huge benefit from this from the public. Plus they are going to get the best of the employees laid off by Target. This is a tremendous move that will be a benefit...

There are certainly many chains that need to promote loyalty programs in order to sustain their sales and ensure customers return. Walgreens has to be one of them. There is hardly a corner in America where there is not either a Walgreens or CVS. Unless you are going to...

It is a sign of the times. You can't go anywhere without having or thinking you need Wi-Fi. I am not one of those people (yet). But I can see the change everywhere now. We are under the impression that whatever it is we are doing it is so...

This model does not seem to be something for Macy's. They are doing a much better job of gaining and keeping customers with the current model. Why change something that might not work? This seems to be something that will distract the current customer base from some impulse buying,...

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