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Roger Saunders

Global Managing Director
Prosper Business Development

In the consumer's mind, free shipping has only grown in importance. The Prosper Monthly Consumer Studies have tracked online purchasing points of consumer interest for the past 10 years. Ranked from top to bottom, the most important attributes in the consumer's mind are: Low prices, free shipping, flexible return...

Target, like all retailers need to do, is looking down the road. In an omnichannel world Target will be positioned to provide kiosk tablet service for consumers to order virtually any product they may choose to purchase.

Speed of service, convenience, pick-up flexibility and a trusted retailer view held by...

Cashiers play a vital role from often being the first associate to greet you as you enter the store (Walgreens) to the last tetail contact in the store, offering a smile, thank you, verifying a correct order, smooth exchange of cash/credit and wishing you the best of the day.

Top-flight...

In retail as in most industries, innovation and new ideas are the coin of the realm. When retailers reach out on a periodic basis to have an open call, the biggest winner is the retailer.

What is taking place in the very act of an open call is that individuals...

Walmart should listen to consumers around the Supercenter stores before and after running these tests. They're smart enough to take these steps.

Based on the Prosper Monthly Consumer Survey, over one out of five Walmart grocery customers maintains that a 24/7 service offering is a reason that they shop Walmart...

If Amazon used the drive-up grocery concept as the delivery agent and a local grocery chain as the provider of services (much as they do with other products), they could effectively make this work on a larger scale around the country.

The Walmart pick-up station in Bentonville has at least...

The Chuck Taylor All Star shoes were the shoe of choice for those of us who played high school sports in the 1960s. We saw college players, as well as older high school players sporting the look on the hardcourt and selected other fields. At that time, they were...

The proverb, "Imitation is the sincerest form of flattery," is applied once again. Alibaba created Singles Day (November 11 — 1111) as a marketing concept about 9 years ago. The concept of Singles Day goes back to the mid-90's in Mainland China, started by the university crowd.

Last November, Alibaba...

Only a couple of Labor Department bureaucrats, who have never had a real job, and have securely raised their own benefits, could have devised this plan. It will, of course, raise the income of a number of associates. However it will have a negative impact on employment opportunities overall,...

It depends upon the category of merchandise, acceptable alternatives and the consumer segment the brands intend to reach, in addition to about a dozen other influencing factors that are registering with the unconscious as well as the conscious mind of the consumer. The later items flow along the line...

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