[Image of: RetailWire Logo and Tagline (for print)]

Also from Roger Saunders...

Links by Roger

 
[Image of: Roger Saunders]

Roger Saunders

Managing Director
Prosper Business Development

When a customer's needs are inconsistent with a retailer's strategic objectives, a breaking point comes into the equation. Some salesmanship, and some sharing of information may be called upon to rekindle a relationship, or to provide the polite, "I'm sorry we can't help you this time, but we look...

Methinks that Amazon is guarding their flanks from a genie...Alibaba has sound experience with the launch of TMall. Besides being able to build their net from 1% towards the more enviable 50% that Alibaba enjoys, Amazon is dipping their toe in the water of testing whether they may not...

Joel's common causes accurately point to issues that lead to flawed results on surveys, be they custom or syndicated. Other flaws creep into the equation for Marketers as well.

Too often they fail to take a longitudinal approach. If an issue is important enough to provide deep insight into a...

Impossible to completely answer the second question, as the Environmental Protection Agency seemingly issues a new regulation each week.

However, Whole Foods' efforts deserve applause for meeting their own consumers' interests and requests. Whole Foods continues to grow their allegiance among adults with household income of $75,000-plus, as well as...

Department/flagship stores will do well to protect their flanks with their own brands, as opposed to facing a TJ Maxx or Marshall's in their shadow.

Learn from the challenges that the dollar stores and chains like BIG Lots ! have thrown up at Walmart and Kmart. This retail channel has...

The Anti-Defamation League (ADL) has taken the broader view and praised Sears for their prompt actions in pulling this garbage from their 3rd Party site.

With Taobao, Alibaba's China version of Amazon, taking steps to enter the U.S. and other world markets, you will see added 3rd Party sites springing...

Successful and useful reward programs, be they for internal purposes with associates, or external for customers, follow a simple 5-step process. If you can't answer in the affirmative to these points, step back, and re-calibrate.

1. Is the reward consistent with the company's objectives?
2. Is the reward program easy...

Marvin Ellison is the ideal candidate to lead J.C. Penney. He has been instrumental in Home Depot's significant turn-around that was lead by Frank Blake, following the disastrous way that Nardelli had lead Home Depot. The later made everything about "All about Me," while Blake and Ellison have made...

The retailer and consumer have a pact that is firmly in place for the Holiday Gift spending season. It mimics the political voting patterns of my home town of Chicago—early and often.

Early Thanksgiving openings have traction that has built over the past several years for the Holiday weekend. In...

The demise of email marketing has been forecast for the past couple of years by a number of prognosticators. I won't be one of them at this stage.

The simple reason lies in the fact that the consumer is making use of email for their decision-making on search and purchase...

Search RetailWire
Follow Us...
[Image of:  Twitter Icon] [Image of:  Facebook Icon] [Image of:  LinkedIn Icon] [Image of:  RSS Icon]

RetailWire's
Getting Started video!

View this quick tutorial and learn all the essentials...

RetailWire Newsletters