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Roger Saunders

Global Managing Director
Prosper Business Development

Successful retailers, as they have always done, need to listen to, watch and seek the feedback of their customer base and those of competitors who they may want to win over. Retailers don't treat 76 million Baby Boomers the same. Nor should they try to treat 78 million Millennials...

Free shipping and low prices rival for top-of-mind importance for the consumer's purse/wallet. Those two factors provide larger retailers with an edge. They can capture scale in purchasing power and also set up logistical operations more readily than small- to medium-sized retailers.

These, however, are not the sole arrow in...

Amazon has moved fluidly from books to hard goods and electronics, on to soft goods, with plans to move into the consumable categories. They have been building and continue to build infrastructure to capture an increasing portion of the retail pie of both revenue and profitability.

Will they wipe out...

Making the customer feel welcomed, important and satisfied with their meal are an ingredient for success in building loyalty. Chick-fil-A accomplishes this through the vision that was set up by Truett Cathy and is carried forward today. I've stopped in Chick-fil-As in large towns, smaller communities, airports, north, south,...

Organizations have to make "innovation" a part of their culture. Making innovation a part of strategy, execution or structure simply does not have a good track record of success.

Companies like Kroger, Wegmans, 3M, Nordstrom and Facebook have provided an environment for the concept of innovation to flourish. When someone...

Nordstrom recognizes that zero based budgeting has to take place. That means certain costs, like excess personnel costs at headquarters, has to be trimmed. Nordstrom will protect and grow in their areas of strength — Quality, Service, Customer-orientation, Speed, Selection, Availability throughout the Omnichannel.

...

Target will find a receptive group of shoppers who have an interest and a willingness to be a part of "Connected Health." The Target shopper base is more affluent and better educated than the general population — household income is more than 7.9 percent higher and years of school completed...

This may be news to folks in that a large, well-run retailer, like Menards, would be cautious in their expansion plans. However, if it is news to you that small business, privately-held/family businesses of all types are being cautiously patient before they commit to the next investment, you likely...

Retailers need to view the Consumer from a 360 degree perspective. No need to fall victim to the buzz words of the day — e.g.,omnichannel — unless you're ready to do something about it. Find out how different segments are ... consumers are shopping for different retail merchandise segments on a...

Glenn's comments all are vital in helping associates feel appreciated and needed. Add to these programs an important few points:

1. Let associates know the company's objectives, values, and goals
2. Keep associates apprised of key areas of focus on their shifts, week, and month
3. Let associates...

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