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Roger Saunders

Managing Director
Prosper Business Development

Continuous testing of a model - always a good plan. Amazon has nearly 120,000 associates. If you opened this to all employees, and a change of control took place, the exposure from the sharks, not to mention the half a billion dollars that employees could ask for, would be...

The ancient Greeks knew that "drama" was part of human life. Containing it in the workplace will forever be a challenge.

Kudos Doug Fleener of Dynamic Experiences Group for bringing the topic up. It is part of the first day discussion that every manager should have with a new associate....

It always pays to listen first for understanding.

J.Crew sounds as if they took the right steps. They listened to a customer. The next steps, likely, had to do with sourcing, financial considerations, manufacturing, and merchandising/marketing.

Ms. Avin's interest weren't the sole reason to move forward, to be sure. However, for...

This distribution deal will expand the overall use of organic products. The consumer will be the real winner. And, so will Walmart and Wild Oats.

Walmart has millions of shopping visits for groceries each year. And, they are the second only to Whole Foods for the top choice of consumers...

Alas, the Left Coast is about to create another juicy opportunity for trial lawyers. We can only hope that the insanity of their misguided jurisprudence remains within their own boundaries.

Consumers have a right to expect privacy of their personal and financial matters. They don't have a right, nor should...

CXO vs the CMO should not be the debate here. You need one or the other (definitely NOT TWO) -- compromise on the title, if you must.

The consumer has to be at the center of the equation for today's retailer -- now more than ever. An individual department head,...

Great tips here, as they lead to helping the new manager develop their Emotional Quotient (EQ), as well as their Intelligence Quotient (IQ) about their store. Other thoughts:

1. Having new managers walk their entire store, inside and out, for 15 minutes each day, and then reviewing with a mentor/manager,...

When the "Blonde Bombshell" (my bride of 40 years) goes to the grocery store, she doesn't always come home and express how excited she was about the experience. Even with kids grown and long gone, she finds her way into a grocery store 2 times per week. On other...

Terry Lundgren is young enough to continue to drive Macy's for the next 5 years. Terry Lundgren is old enough, and carries the experience and wisdom to know that he has to have solid succession planning in place. That action will drive internal growth and inspire the entire Macy's...

Merchants need to measure the metrics that are key to their success, which, depending upon their operations, they are likely to know. Is it Conversion of Customers, Retetion of Existing Customers, Acquisition of a New Customer, Frequency of Trips of Existing Customers, or Ticket of the Traffic entering the...

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