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Roger Saunders

Managing Director
Prosper Business Development

Operations Managers at the regional, district and store levels have to own this recruitment and hiring decision. Seeking and finding support from HR and Marketing should be part of the support efforts.

Orientation in helping Operations understand the qualities and characteristics that are needed should come from HR. Promotional messaging...

Small box to big box to small box, the "real estate" at most retail has a fixed amount of shelf space. If more store brands press for a greater share of shelf space, which they likely will as organics grow, the national brands will have to make adjustments in...

Without question, mobile technology will play a bigger role in influence, purchases and payment over this year's holidays. A breakout year? Not yet.

A year of growth for digital devices is in the cards. The November 2014 Prosper Monthly Consumer Survey points to the fact that 69.1 percent of adults...

When a customer's needs are inconsistent with a retailer's strategic objectives, a breaking point comes into the equation. Some salesmanship, and some sharing of information may be called upon to rekindle a relationship, or to provide the polite, "I'm sorry we can't help you this time, but we look...

Methinks that Amazon is guarding their flanks from a genie...Alibaba has sound experience with the launch of TMall. Besides being able to build their net from 1% towards the more enviable 50% that Alibaba enjoys, Amazon is dipping their toe in the water of testing whether they may not...

Joel's common causes accurately point to issues that lead to flawed results on surveys, be they custom or syndicated. Other flaws creep into the equation for Marketers as well.

Too often they fail to take a longitudinal approach. If an issue is important enough to provide deep insight into a...

Impossible to completely answer the second question, as the Environmental Protection Agency seemingly issues a new regulation each week.

However, Whole Foods' efforts deserve applause for meeting their own consumers' interests and requests. Whole Foods continues to grow their allegiance among adults with household income of $75,000-plus, as well as...

Department/flagship stores will do well to protect their flanks with their own brands, as opposed to facing a TJ Maxx or Marshall's in their shadow.

Learn from the challenges that the dollar stores and chains like BIG Lots ! have thrown up at Walmart and Kmart. This retail channel has...

The Anti-Defamation League (ADL) has taken the broader view and praised Sears for their prompt actions in pulling this garbage from their 3rd Party site.

With Taobao, Alibaba's China version of Amazon, taking steps to enter the U.S. and other world markets, you will see added 3rd Party sites springing...

Successful and useful reward programs, be they for internal purposes with associates, or external for customers, follow a simple 5-step process. If you can't answer in the affirmative to these points, step back, and re-calibrate.

1. Is the reward consistent with the company's objectives?
2. Is the reward program easy...

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