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Bill Emerson

President
Emerson Advisors

Depending on where you draw the age parameters, the Millennial group is around 30% larger than the Boomer group. This fact alone should inspire a lot of study and preparation by retailers. Given the nature of retailing, however, retailers tend not to be great long-range planners. In addition, the...

Men's Wearhouse has, from the beginning, operated a straightforward, disciplined model which has proved to be very successful in the continuing consolidation of the men's clothing industry. Jos. A. Banks has embraced a highly promotional calendar that started out years ago as Buy 1 Get 1, and after years...

Innovation is utterly dependent on the company culture, which is the responsibility of the CEO and senior management. The CEO not only has to give lip service to innovation, he/she must be a relentless champion for it. If that is not the case, the company should not waste the...

The one thing that did not get much coverage in the Westgate tragedy is the fact that there were two or three Americans, from Minnesota, involved. It's also true that there are American citizens (with American passports) involved in the genocide in Syria. None of these individuals have been...

Having been both an IT executive and a merchant for large retailers, I can say definitively that there has always been and always will be a 'magic bullet syndrome', though not necessarily limited to IT. If we just put in this new gadget or get shipping from this vendor,...

Putting this terrorist's face on the cover normally reserved for rock stars? A couple of new thresholds were reset here. First, insensitivity to the families that lost loved ones and who are coping with the aftermath of what this person did. The other threshold is "What were they thinking?"

That...

This is a rhetorical question—yes? Have we not had many conversations about how the most loyal (defined by spending) customers in a retail store should get loyalty perks, discounts, and so on? Why wouldn't the same arrangement apply to vendors and their "customers"—the large retailers?

...

It's a math question. Who puts more money into the re-election campaigns of the the City Council—unions or Walmart? Like everything in Washington, this is about getting re-elected. The fact that the population that this Council serves is denied access to value-priced consumer goods (something they need desperately) is...

This is a terrific gesture from someone who has demonstrated tangibly what others merely say. As far as the pay scales being out of whack, this is strictly a by-product of the consolidation of the industry.

40 years ago, there were over 130 regional department stores and no Walmart/Target/TJX in...

Really terrific guidance on an important topic. While the article listed several "fails" in the overall process, there is a common thread. Each of these shortcomings stems from making decisions on what's most convenient for the retailer and/or manufacturing as opposed to what the customer wants. The bigger the...

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