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Also from Ryan Mathews...

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Ryan Mathews

Founder, ceo
Black Monk Consulting

Tough to say.

PayPal has already extended beyond eBay, so the question is how much freer will they be or did they need to be?

For eBay, I guess they lose nothing (but control). Whether they actually gain anything remains to be seen.

...

In some cases yes, but the more pertinent question is where does it stop?

Do, for example, supply chains extend all the way back to raw material producers? Of course, so, does a retailer in Topeka need to monitor commodity market conditions in Africa before they can effectively sell coffee?...

It's hardly a new concept. Here in the Detroit area we have even had drive-through liquor stores for years, although that concept never did make all that much sense to me.

So, given the right demographics and the right operator, drive-through does make some sense. But, it's probably not going...

As always, we'll have to see what they REALLY do with the space. If, in the end, it's just another store front—good luck.

As to the second question I think the answer is no. Feels a little more desperate than that to me. If the stores were really, truly innovative...

Of course they are, assuming that retailers are fast and adroit enough to walk through the doors technology is opening for them.

The answer to the second question is both. As brand loyalty decreases (in general) customers can't be taken for granted at any point in their relationship with retailers....

First, full disclosure.

I have known and admired Andrew Parkinson almost since Peapod's modest beginnings and I remain a fan of both his and his remarkably resilient company.

I guess, to paraphrase a once popular political phrase, it all depends on what you mean by "multiple." If multiple is two or...

Well, we'll see how well the Amazon/Twitter deal works.

In general social media obviously offers high potential for sales and marketing but—as always—the devil is in the execution.

...

I think there is a generalized cynicism around most advertising and marketing which makes this list all the more laughable.

To begin with, you can't advertise trust, it's something that is given to you, not asked for. Don't believe it? Think about your immediate reaction when someone you really don't...

Sometimes they are related to the management.

In cases not involving nepotism the answers range from inability to recruit and retain staff to indolence to—as the author notes—fear of confrontation.

The best way to improve an employee's attitude is to discover what is at the heart of the negative behavior. Sometimes...

Seems a bit like rearranging the deck chairs on the Titanic.

I've seen this before up close and personal, except that time it was Gen Y, Gen X and Boomers that were the problem.

One of these days people are going to figure the two important rules of foodservice marketing:

Rule 1:...

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