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Ryan Mathews

Founder, ceo
Black Monk Consulting

I think the FTC has no courage and less conviction, and hasn't taken a significant policy position in retail in decades, so I don't suspect they will start now.

That said, this is rapidly becoming a channel — like DVD rentals — that is overly ripe for digital disruption. So...

This is a difficult issue.

One the one hand the police exist in order to maintain public safety, so answering calls — whether from Walmart or the house next door to Walmart — is really their job.

On the other hand, there is plenty of legal precedent for declaring certain addresses, commercial or...

I found this whole argument rather curious, which is a nice way of saying, I disagree.

First of all STOP with the micro-subdemographic cohorts! Either that or I demand to know what marketers plan on calling children born on Wednesdays when it rains in months beginning with the letter "J"...

Of course it all depends on the offer, don't it? If the deals are attractive enough, customers will say they love beacons. If they aren't, shoppers will see them as intrusive digital noise.

Not sure I can translate the explanation in the article into a understandable offering BUT if it...

I'm not sure what the real answer to this question is other than to say that — if anything — it probably helped brand recognition a bit to be associated with a winning franchise.

As to the exit segment, it didn't do anything for me, but then again I'm neither one...

Let's take the second question first since it is the easiest.

We have tech examples including, of course, Apple Stores and maybe even Microsoft Stores if I'm in a generous mood. And, among less tech-oriented stores we have candidates like Bass Pro Shop and Paradise Pens.

Now to the tougher question....

First of all I think the CityTarget and TargetExpress sub-brands weren't fully enough developed and therefore should have gone away. Sub-branding is a tricky art and Target doesn't seem to be too good at it.

On the other hand, branding is an equally difficult process and Target may be falling...

The United States has some of the most regressive parental leave laws among advanced nations. Netflix's decision simply moves our commercial culture one baby step closer to the mainstream of advanced global economies.

That said, I think the pragmatic answer is that it will depend a great deal on a.)...

First of all, with all due respect, Ms. Margalit is dead wrong about e-tailing lacking the same irrational emotional component that leads to impulse purchases in physical stores as demonstrated by Home Shopping Network, QVC and anyone else whose survival depends on creating an "irrational" excitement around generally unneeded...

First of all, I wish we could ban the word "omnichannel" — it is one of those words that gets you thinking about exactly all the wrong things.

Now if the question is how important is it for JCP to connect with its customers via any media (including physical stores) they...

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