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Ryan Mathews

Founder, ceo
Black Monk Consulting

It's a generational problem. You keep the old name to keep the old customers happy—for a minute.

Of course they will eventually phase the other name out for lots of (generally sound) reasons.

Twenty—and quite possibly fewer—years from now Duane Reade will fade from the Big Apple consciousness in the same...

I assume the most compelling reason is that they have enough customers who a.) still prefer to pay by check, and/or b.) don't have a credit or debit card. Beyond those increasingly unlikely scenarios it's hard to imagine why you would want to continue dealing with checks. Debit cards...

IT is a very defined skill set that requires actual knowledge as opposed to the ability to "give a good interview."

I'd say they might want to start outreaches/internships to IT grad programs.

...

Of course they do. But, as with everything, the devil is in the execution.

The only real hurdle is an "epic fail" resulting in sickness and/or death. But, that's a problem they all face.

...

It's a combination of cost and not really being THAT into immediate gratification.

The only way to address a cost issue is to reduce (or eliminate) the cost.

...

The real difference is effectively processing demand. Secondly, there is the not-so-little problem of creating that demand at a time when all retailers are doing everything they can to capture every cent of consumer spending.

I look to see an increase in digital communication (not necessarily circulars). You have to...

I'm bullish on the artisan market for lots of reasons, starting with the fact that consumers like unique items and there are just a lot of folks out of work or in underpaying jobs.

The intersection of those two trends ought to be a boom for the artisan market for...

Single person households have been on the rise for two decades and nobody has responded effectively yet so, yes, retailers and manufacturers are WAY behind the curve.

Solo eaters are great for grab-and-go retailers who cracked the code on the lone gourmand years ago—can you say big muffins?

The rise of...

The question is a bit miscast since it assumes the assumptions to be correct.

There are multiple approaches to price. One certainly would optimize each transaction and may be effective in the very short run. In these cases, price optimization tools are very useful.

Another is based on the notion that...

As a loyal farmers' market customer, let me say it is a combination of quality, price, some peoples' interest in organic and/or heirloom products, part "support your local economy" and—oh yes—a high entertainment value.

I think the answer to the second question is "no" for several reasons. First, many Americans...

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