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Ryan Mathews

Founder, ceo
Black Monk Consulting

Of course it will. If the system is hacked before it's deployed, participating retailers will have to offer ironclad security and compensation guarantees.

As for Apple Pay, I guess that depends on how popular that turns out to be. If there is widespread adoption, refusing to accept it will be...

First of all—change the name. One doesn't have to think too long to guess what human associates will call their robotic peers.

Secondly, this is a novelty play today. It remains to be seen whether or not it will work into a strategy tomorrow.

And, much as I like the surreal...

Since I don't have a good grasp on the makeup of all retail boards, I'll pass on the first question. If, however, it is asked on a more general level I'd say most companies could benefit from leadership (board and management) which possesses new skill sets—not all of them...

I don't know this to be true, but—if it is—it wouldn't surprise me. Amazon doesn't like to share.

As to the wisdom of the practice, well, if all you are focused on is the retail endgame, then maybe it's a viable approach, but if part of your endgame involves getting...

In general, the answer is a simple: No. After all, they aren't dealing with the data they currently have all that well.

As to the second question, the answer is that data has tremendous potential to change retail effectiveness, but not unless it is properly analyzed and acted on.

...

Well, forgive me if I'm not exactly stopping my personal presses.

Is Beyonce a big name? Obviously.

Is this a defining moment in the history of retail? Doubtful.

Celebrity endorsements come all too easily these days, perhaps a reflection of how celebrity is created and how ephemeral it really is.

One could argue...

Sites like Overstock flourish based on a couple of key variables—inventory depth, breath and price. If the "return to the roots" helps them achieve those goals, it will be a success. If not, they may be the next candidate for liquidation.

In terms of buying and selling, the formula is...

First of all, the more broadly this technology is deployed, the louder the screams will be from privacy advocates and civil libertarians.

Secondly, expressions are cultural artifacts so the potential to misread the facial expressions of minorities, immigrants, visitors, etc., will always remain fairly high.

Third, I guess it all depends...

It's not the publicity that is going to hurt them. The whole issues hinges on how popular Apple Pay becomes.

If, on the one hand, Apple Pay is a runaway success, the MCX retailers will suffer a significant loss of business.

On the other hand, if Apple Pay fails to live...

In a word, yes!

As for how to rehab an addiction to giving away profit by the truckload, I'd suggest an intervention by a new school of retail strategists. The old, "If you lower your prices 20 percent, I'll lower mine 30 percent" approach to holiday shopping has to stop.

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