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Ryan Mathews

Founder, ceo
Black Monk Consulting

To me, this issue is less about technology — although technology should be continuously upgraded and reevaluated — and more about business processes and people.

Business processes can be re-designed. In fact, when it comes to inventory management at least, they should be reviewed on an annual basis as well as being...

I really shouldn't comment on this question since the closest Macy's unit to me looks like a badly managed Marshall's store — a chaotic jumble of discounted inventory sometimes sold out of boxes and bins. And that is a store located near three of Detroit's most trendy and affluent suburbs.

True,...

I think part of the answer is generational — we'll see how much digital natives demand printed anything, and part of the answer is practical — it's hard to read some content on a screen, especially a phone screen.

What will undoubtedly happen is that, over a fairly short duration...

First of all, this seems to be yet another study that "proves" that not only do smart animals use tools, they use them more effectively than dumb animals.

The only "tool" used more by losers (yup, I said it) than winners was market basket analytics.

So I guess the right answer...

To really answer this question you would first have to know the overlap between Amazon Prime shoppers and Walmart customers. Without knowing that the conversation will quickly dissolve into marketing babble about abstract customer wants and speculation as to strategy.

That said, the programs are clearly different.

Amazon Prime isn't just...

Of course.

Any hack of a system —no matter how limited — is a serious problem for the retailer operating that system. The fact that one account has been hacked means that potentially all accounts are, at the very least, vulnerable.

As to Starbucks' response, I'd give it a D-minus. Clearly...

I think employee ownership is the key to Publix's success and I don't think it is an isolated example.

Hy-Vee was also an early entry into the ESOP market and for years enjoyed great success for all the same reasons Publix does.

That said, let me offer a caveat to my...

My advice would be do it early, way before you plan on retiring or selling the business, and then stick to the plan. Thinking about letting go for a decade or three is good practice, and may make the transition easier when it's time to sell.

I believe lots of...

In a word — ego.

In a second word — celebrity.

In a society where a frighteningly high percentage of the population appears to believe that my life will be significantly enriched if I am perpetually exposed to photos of what they ate for lunch, you can get people to do...

Bigger isn't the same thing as stronger.

I have sadly seen a large number of mergers in this industry and never once have I seen the merged company be equal to — let alone greater than — the sum of its parts. Take a chain with a 3 percent share and add...

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