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Also from Ryan Mathews...

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Ryan Mathews

Founder, ceo
Black Monk Consulting

I'm not sure how you respond to it. Soon we are going to start the holiday season at Easter.

As to whether Prime Day will build large numbers of new subscribers, I think the jury is out here. It seems to me that lots of the messaging is more likely...

Um ... let's see ... ah ... NO!

Does anyone think that Costco's merchandising strategy is too staid? Is the problem with shopping at Costco that the stores all look the same all the time?

Of course not.

The real question here is whether a price-based (read: radical discounting) strategy will be...

To begin with a mission statement ought to provide a company with a sustainable point of authentic differentiation, preferably one as unique as possible.

Ian's Microsoft example offers a case study on how easy it is for "missions" to become obsolete. The original "a computer on every desk in every...

The "overall opportunity" is entirely dependent on which retailer, what group of customers and which social media outlet we are talking about.

Michael Fisher is right. Social media has moved past the experimental stage and it's time to take hard learnings and apply them in a strategic way.

I suspect most...

In a word — sexism.

Retailing has, at its highest echelons — like the rest of American business — been an "old boys' club."

The glass ceilings which have restricted both women's progress up the corporate ladder and their collective identity to receive equal compensation for equal labor have also immunized...

Clearly the answer depends on which third party we are talking about. But assuming competency, the answer seems to be that logistics companies are good at logistics and retailers are good at selling things, so — as a general rule — retailers ought to leave "last mile" logistics to somebody who...

First of all, full disclosure: I'm a HUGE A. G. Lafley fan and he did "blurb" my first book.

Secondly, that said, he needs to get over always referring to the customer as "she." "He and she" works so much better.

Thirdly, he is dead right. True, the CPG industry has...

From a pragmatic perspective there really isn't much retailers can do to reduce their shipping cost as long as the price delta between UPS and FedEx remains relatively stable.

This isn't to suggest there is any form of price collusion between these two formidable shipping competitors. Rather, it is to...

The biggest pain point in any pickup system is the human-to-human interface.

Sadly, that's an issue not easily resolved by technology.

...

In a word — vision. In another word — execution.

These CEOs have both qualities in spades. Unlike many of their peers they dare to be different, innovate and, yes, fail.

In other words, leaders lead.

...

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