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Also from Ryan Mathews...

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Ryan Mathews

Founder, ceo
Black Monk Consulting

I think the dolls themselves will be well-received, but then I think those children in the video would probably have said nice things about Barbie if that's what they had been presented with.

As to the imperfections, I would have thought it might be better to work on an African-American,...

For literally decades now some of us have said that Walmart's biggest challenge will be the problem of achieving exponential growth in markets they essentially dominate. The need for growth at any cost has sent the chain down some very scary retail rabbit holes with (what should have clearly...

Storytelling is a potentially powerful tool at retail and one that is chronically under-leveraged.

[Full disclosure: My third book is about the role of storytelling in business, so I'm not totally non-partisan.]

Early pioneers of this technique included Ireland's Superquinn, which posted pictures of farmers, their bios and directions to the...

No!

Retail associates have to work as a team, often an overworked, underpaid and frustrated team at that. So it makes more sense to move the hiring process as close to the store floor as possible.

Hiring somebody because they look good on paper or interview well doesn't necessarily guarantee a...

First of all, I'm sure Jamie Nordstrom meant they would have fewer, not less, days of promotion.

The move to a traditional clearance calendar may upset a fair number of Nordstrom loyalists without attracting a compensatory number of new shoppers. It also, as the article states, puts the chain in...

First some context. While the growth numbers—as reported by Ron—are impressive, one person's "mere 16 years" is another person's "almost two decades."

I'd also like to see these results normalized by adding a filter of trends in supermarket packaged good sales.

Are more people eating more fresh products (organic and inorganic)...

The Gap commercial was cute—once.

As a music lover—and a jazz fiend—I must confess listening to the Tony Bennett/Lady Gaga album makes my ears bleed, so I am hardly an impartial source.

In terms of customer targeting however I have to give the nod to H&M. I'm not sure how the...

First of all, if this was April 1, I'd congratulate somebody on creating the Word of Mouth Marketing Association.

That said, the game has not changed. Treat your customers right and they'll tell their friends, and a certain percentage of their friends are likely to shop with you as well.

Now,...

A great holiday season may delay the inevitable, but the inevitable is ... well ... inevitable.

I'm not sure I have much faith in any of their strategies (tactics). The company can't be saved by boomer nostalgia. It's been allowed to get too far gone for that.

...

Retailers need to know the mobile habits of their target market. Generalizations are fine but before a retailer invests, they have to have some idea as to the size of the potential prize.

Breakout is an interesting term. If purchases are just shifting between platforms I'm not sure that meets...

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