John Boccuzzi, Jr.

There are still a many retailers using legacy POS solutions that are going to be very hard to migrate. I can assume part of the slowdown is that this group is going to wait on the sidelines until they know they can easily migrate. You are also dealing with...

I like the direction. I have stated in past postings that a store-within-a-store concept at Best Buy would be a great move. Their store size is a real disadvantage unless they can find ways to better use the space to drive overall traffic.

Combining the loyalty program with the web...

No question, younger consumers are driving the demand for self service. We have a yogurt shop in town that has you pick your size, flavors and add toppings with no assistance. The only place you encounter an employee is at the register to weigh and pay. I see even...

I found the results of the study and the 6 segments really interesting and useful. I do not agree that demographics do not play a role.

The data related to Amazon and where people start and end their purchase was fascinating and alarming if you are a retailer. In sales,...

It's unfortunate that consumers take advantage of a retailer's goodwill to the point that they have to change their policies. What consumers don't realize is ultimately they lose because these great benefits have to be scaled down.

REI's hand was forced and a one-year return policy seems more than fair....

Pop-ups are hear to stay. Twitter and other social media platforms have trained consumers to look at things in short segments (140 characters in Twitter's case). In my opinion this trend of short segments has spilled over to retail and restaurants. Consumers want what's hot, new and fresh and...

COSTCO built a model that they stood by as other retailers chased competitors tactics only to get crushed. COSTCO differentiates itself from other retailers by:

1) Limited assortment
2) Quality merchandise
3) Exceptional Private Label strategy
4) Treasure hunt in the center of the store
5) Hassle free return...

Interesting move since I am not sure how you can enforce the rule. Will Starbucks employees walk outside every few minutes to check? As someone who does not enjoy second hand smoke or cigarette butts outside on the ground, I like the idea.

How it is enforced remains to be...

The win is to use the least amount of data that can deliver the most impact. Less is always more. I sat in a meeting at GSK a few years ago and the executive I was meeting with said "I don't want to play Trivial Pursuit, I want to...

Sounds like very expensive real-estate being used for a solution that could be located in less expensive locations. That said, if you have the space and can earn more per square foot with servers than merchandise, why not?