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Tom Redd

Vice President, Strategic Communications
SAP Global Retail Business Unit

The store is not the issue. The store, online store, site, purchase point, etc. will work, but the success is in the trend factor. Stores, loyalty cards, etc. are all great ideas and some prove to peak and nosedive and others become standards. The trend factor is the element...

Pretty easy: security, cost, and info access. Retailers want to know as much as possible about their shoppers (in-store and online) and at the same time the inventory options (price, assortment, etc.) that were available at the time of the purchase.

The mobile POS shop that gets the mix right...

Bank @ Walmart. There should be no issue with it.  Walmart also knows their shoppers better than any bank ever will, so they know how to best help them save more. Walmart is about service, and with good service comes growth and success.

Let it roll and see ya at...

A CEO that is a LEADER is critical to the growth and PERFORMANCE of a retail org. Sometimes a leader is very visible for the sake of a company brand. They act as an element of marketing the shop, but they are out there being seen to help improve...

As the study states "The model revealed that sequential pricing could outperform bundling and simultaneous pricing of individual items in certain situations." The key word here is COULD. Sure it could, but find a retailer that "would."

Some college studies are great for thinking and modeling of data and reality,...

Well, with Paula knitting, I need to convey the point that dollar stores need to "hem in" their loyalty by making sure they keep their location selection on mark and keep service at a max.

I live in a small Michigan farm town in the summer. Two blocks down from...

Well I thought about this one and turned to some of our SC experts. A few comments worth sharing:

1. Many retailers still don't use sophisticated forecast based ordering solutions like core forecasting and replenishment. In today's retail space, tools like this—no matter where a retailer gets them—are key to...

Change. I am sure that Kroger went through the core list of why change is difficult for the "normal," non-massively social, "not on their cell all day" shopper, or typical human.

The key elements Kroger might have reviewed before they smacked their shoppers with this new pricing strategy:

  • Fear of change...

Two areas to comment on. (I work with many kids at the Lundgren retail center at U of A and my own nieces and other relations that I have "pushed" into retail.)

#1: My feedback matters. When an employee provides feedback to management, it is critical that someone respond fast....

It is amazing what consumers—call them shoppers—will do to save money. The uncertainty issue will be overcome by the security of KNOWING you are getting $5 off, or that 1% of all mobile checkouts goes to your favorite charity. The donation also eliminates the guilt of overbuying.

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