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Tom Redd

Vice President, Strategic Communications
SAP Global Retail Business Unit

E-cigs are only part of the problem. Kids, especially teens, have access to way too much on the internet that they are not ready for yet. How to halt this? Technology can help, but it is critical that retailers or vendors fund a program that helps get the message...

Smart move by IKEA, but soon this will be a standard for hip furniture. The placemat chargers will be the cheaper, use-anywhere version. The cheap knock-off placemats or furniture will end up starting fires or causing some old BrainTrust writer's pacemaker to skip beats or fail, and then the...

Nordstrom is making the right move but like most retailers the key for them is to make sure that their strategy and the platforms they operate on for merchandising and SCM can grow past this initial change or catch-up. Technology is changing fast and some retailers acknowledge this and...

Macy's knows their shoppers—so each Macy's off-price store will be tuned to the region it sits in. Signage will be in the right language and the colors and basic styles will map to the tastes of the regional or local shoppers.

The other element that the Macy's team will...

As Bob Phibbs (The Doctor) stated, "our very way of life is being targeted." I am hoping that malls and all shopping areas step up video surveillance and also use other tools (bomb detectors, etc.) to keep shoppers safe.

People need to know they are safe to shop. We have...

Neither has a points-based fueling station. That's a problem. For Target and their pharmacy it would be great if they had a real points system (like Kroger stores have) that does actually give you points and coupons that matter. Other large drug chains have loyalty systems, but it seems...

The ACSI—ok. Before you rant and chant about scores that are based on a sampling of 250 people, by a shop using an original customer satisfaction model from 1989 for an industry that has totally transformed since 2000 let's consider that whenever shops like the ACSI review retail they...

No. Delivery is not the answer to growth, it is just a trend that will fade. Price for Ace is the trick that will help them grow. Their pricing needs a close look.

...

Ok, here are some ideas for the store layout: Call it "Lifestyle Layout"

  1. The fashion section: Area with iMannies (Mannequins) that show the watch and have moving eyes, fingers, etc. The iMannies are aligned with different lines of shoppers: The luxury look, the trender and the common person (the one...

Gotta tell you, went to Costco the morning after the story broke and AmEx had a table out front trying to secure new customers! Lots of people asking "Why are you here? Costco is getting rid of you!" Poor AmEx guy was not aware of the news.

I...

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