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Tom Redd

Vice President, Strategic Communications
SAP Global Retail Business Unit

The game industry has two levels—intense multi-player shooter/violent and social multi-player. Females could easily outnumber males in the social game space, but the intense multi-player/violent games seem to be in the male space. These are the hardcore addicts that down the road will have to be go through some...

It seems that in the tablet market demand is dropping, and I also heard last week that the Amazon phone was not doing that well. With the new iPhones and more hardware vendors tuning up their tablet/PC strategies this seems like the wrong track for Amazon.

I estimate that...

Single people and spending. Many implications, but some of big ones will be specific to areas:

FOOD: Packaging, serving sizing and brand. It's estimated that singles are even stronger brand followers—no political issues with partners to fight with about which brand. In terms of pricing/promo, with lower expenses...

One thing Macy's has that sets them in the lead is total support from the top down. Terry got behind the total omni-channel program many years ago to support their M.O.M. strategy—My Macy's localization, Omni-channel integration and Magic selling customer engagement.

As Terry stated in their recent annual report, "We...

The big edge Amazon has is delivery to the home. Home delivery AND dollar savings are the edge. As store-centered retailers get the right mix of promos and in-store delivery and returns worked out, Amazon will lose their edge. No one likes shipping stuff back—it is easier to take...

In-N-Out is an experience. It breaks the programmed mold for fast food and thus sits STRONG in the food shopper's brain. They should keep poppin' up all over and based on the pop-up feedback, consider new places to open and create their great food. Always order "dirty fries" from...

Well, most Starbucks customers are hip and overspend on coffee. Most probably do not mind tats. Does McDonald's require them covered? They are a Starbucks competitor. Anyway, tats that are offensive may impact one store but not all stores. Let the store managers have the leeway to decide cover...

Whatever—think consumer vs. the analysts. The new shopper with the money to burn and the image to maintain will have that watch as fast as they had their iPad. Smart move by Apple to play so hard on the unique assortment of bands and face styles that the Apple...

NFC and the supporting technology will be a major selling point to the shopper on why they should use their phone. The barrage of promos that are applicable only to mobile-based purchases will be another enticer for people to use their mobile. Apple Pay, because it is Apple, is...

A few re-directions on terms—First, many of the social network and Silicon Valley instant success CEOs are in that new role not from innovative ideas but for DISRUPTIVE ideas, or as Robin Lewis of the Robin Report chants, disruptive innovation. Also, they are in the seats due to timing...

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