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Tom Redd

Vice President, Strategic Communications
SAP Global Retail Business Unit

On the small scale customization has space to grow. On the larger scale—price is first, then service, then marketing gigs like custom. A majority of the shoppers do not have the time, patience or spend to support custom.

Innovate and change this as we go forward. Food is a first...

All of the areas shown at NRF and reviewed by the comments here require data and BIG DATA. Big data is not just a catchy marketing term—it is a challenge that retailers have been dealing with for years and that all future retail tech advancements require. Big data being...

No real drawbacks. This move is supportive of the end-to-end business platform which is where retail is heading. We automated and applied "digital" to everything in the store and related channels. We have turned the middle of the process—parts of the supply chain, and it is now time to...

They tried to link it to drones. Everything is about drones. It is FRIDAY. Will they learn from it? Dah. Try again? No way. Focused on drones ...

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Finally we figure out this generation thing. I like the Generation Flux story and agree with it all — we are in a time when planning must be continuous. In the retail space, from solution shops to retailers, we are done with the old, hard-structured model and it is...

Frank's comments are broad enough to cover the many areas that we have discussed in relation to associates. My fav HD store #420 in Scottsdale has seen real results in the executives' efforts to improve customer service and associates' attitudes. The story is more "cheerful" now and associates are...

Keep pushin it—but it will never get there. A keyboard cannot replace a face-to-face chat with an experienced store associates. E-commerce has a place but it is not to replace a location where you can talk with and humanly communicate with another person about an area you are interested...

To extend the shopper relationship one promotional process involves increasing the value or usage of items they already own. Say I purchased a sport coat that is very hip from a retailer in 2014. Sending me a selection of pre-matched shirts and slacks that would make me look even...

January will be a strong month for retail due to tighter inventory control. Lots of focus on the flip of omni shifting to the world of retail. Retail means ALL channels—no need for a term like omni or a separate mode of thinking. Macy's and Target will play strong...

No, speed is not the ticket—convenience is! Home Depot had parts I needed over the holiday for my typical holiday chore list. I could have waited days to get the parts shipped in and via BOPIS I had them the next day. To me the checkout was no big...

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