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Gene Hoffman

President/CEO
Corporate Strategies International

Seven to eight out of every 10 board members lack the future and technical insights and skill sets relevant to the pressing needs of both today's and tomorrow's retailers. The other two or three probably have skills, but they are in how to make brownies, investment banking and how...

Many retailers and a great many consumers love promotions, including excessive promotions, particularly at Christmastime. For instance one retailer regularly advertises, "Buy one suit and get three suits free." On the face of that, consumers know something is wrong and start wondering if bartering could be next. So a...

Some mental maven at McDonald's
Said app-basing isn't what's needed done.
But the confident CEO with a smile replied
How will we know till we've tried?

So they tried and results have started to slip.
Old coffee and burger patrons are less hip,
They're a fast declining nation on...

Whole Foods wants to set itself further apart
With Responsibly Grown produce and flowers.
Great! - but if the Best produce is no Better than Good
Will the buying process create guilt and take hours?

Bettendorf 's, the grand lady in old St. Louis, sold fresh product

We all wish the very best for Mr. Ellison and J.C. Penney. But J.C. Penney has been guided into being a fifth corner, a me-too corner where there is no longer a compelling need in today's marketplace. Other than price and coupons why do people go to J.C. Penney...

Thanksgiving was created for a reason beyond retailing ambitions and fears. That reason has long since been lost by the people it was created for. But if something ails your business and you've decided to open your store some time on Thanksgiving Day, why not go all the way...

More retailers and industry leaders will eventually support an increase in the federal minimum wage if federal reserve interest rates are raised and if inflation sets in. Otherwise it may just be good powerful rhetoric.

...

Today there is an excuse for everything, including our bad behavior. Not all excuses are justifiable but are mostly tolerated. That creates human stress.

The customer is not always right as many like to abuse that privilege. Not all services are honorable. Stress relief for both waitstaff and customers should...

Several comments above say sampling is effective if done right, but the definition of right is not clearly identified.

The implied psychological effects do not seem to register with many people. I question if those benefits spread profitably to unrelated post-sampling event purchases. My observations indicate that too many consumers...

Target is probably right in making the tactical moves with its mobile app initiatives. But as Target moves forward with its overall strategy I trust it to correct some of its in-store problems, such as its inventory jigsaw puzzle.

...

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