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Gene Hoffman

President/CEO
Corporate Strategies International

All eight commercials did well. So you pick the one that best tinkles your fingerprints. I just hope pet owners didn't cut down on spending for poochie, those well-loved little creatures who watched what PetSmart had to say.

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Consumers spend according to the growth in their pocket books and their perception that they are gaining more consumer clout, and they want new experiences from their purchases. Generally consumers appear to enjoy "experiential purchases" and will likely continue that trend.

Retailers can not only do more to tap into...

Yes, Amazon's program has convenience and appeal. Its new Elements private label will enjoy some success if a "mother quality" exists in the products, if there are no legal, patent or similar violations and if P&G lets Amazon do a better PR job. Otherwise expect Amazon's relationship with suppliers...

Really good service providers are already in demand these days. Adding an extra channel for such operators via Amazon is much like providing a sleeve out of a vest. But never underestimate whatever Amazon does.

The results of Amazon's Selling Service will be, my guess, spotty. For those with knowhow—no....

A company should begin by asking itself, "What business are we really in?"
When Eddie Lampert bought Sears and Kmart he changed the answer...and the future for both companies are now predictably finite, not for Lampert.

The financial and retail worlds are changing, intertwining, adding new member mindsets and...

Fun, comfort, escape or almost any other need not totally connected to our faith-values can be a reason for a third place retail space.

This is something that most can pursue. But it will be the innovators who will initiate the next retail space, which will be based on contemporary...

If you an overstressed retail employee during busy holiday selling times, get out of retailing. Most efforts therein are designed to produce stress.

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Mark one up for technology's impact. We have produced an unique selling climate in which eventually everything becomes less relevant. As long as retailers chase sales and Wall Street grades them heavily on that factor don't expect such craziness as Black Friday to perish from this earth.

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In my opinion, online customers are being trained to expect large discounts more than offline customers. But it's almost a tie. These promotional offerings are presented everywhere and have an increasing price-oriented following over promoting brands effectively. In that sense, I am reminded of what Mae West once said...

Retailers are pushing deadlines for orders closer to Christmas because they are afraid not to. Fear has more than two eyes, and they are focused on the competition's actions. There are numerous reasons why a repeat of 2013's delivery problems will affect how consumers shop online in the future....

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