[Image of: RetailWire Logo and Tagline (for print)]

Also from Mark Price...

Braintrust Resource

M Squared Group, Inc.
Cultivating Your Customers Blog, by Mark Price
How to overcome real-life challenges to customer-centricity (URL)

Links by Mark

 
[Image of: Mark Price]

Mark Price

Managing Partner
M Squared Group, Inc.

For food courts to succeed, they must match the current trends in eating behavior by consumers. The movement is toward freshly prepared products, sourced locally if possible and no antibiotic or hormones in the meat. This is not easy to achieve but if you have questions, see Chipotle.

...

Store associates are people, and people have conflicts and issues with each other. That fact cannot be changed. But values, as outlined above, are a good start to limit the impact of these conflicts and issues and make sure that they are speedily resolved.

I do not agree about not sharing...

Value, or rather "values" are at the core of why consumer experience is so poor in retail. With reduced staffing, limited training and no empowerment, store associates face an insurmountable task. They respond by leaving -- attrition of staff is one of the biggest issues facing retailers today. High...

Scan/voice list compilers have several hurdles to overcome. First, there is still a relatively small customer segment who is willing to shop online for home delivery. The perceived price premium and fears of a quality concern (usually unsubstantiated) are the greatest barriers to consumer acceptance. You don't get up...

The biggest factor in the decline of Toys "R" Us has been the decline in customer experience. Today, when customers can seek out the lowest price online and order at the touch of a button, retailers must add something more to the mix in expertise and efficiency of checkout...

Frequency is a very important matter when determining the value of the customer. The most frequent customers tend to purchase more over time as well as purchase more product categories. That makes these customers critical to a business's success.

In all of our research, we are seen that the best...

Of course retailers need to reassess internal processes and infrastructure. The challenge is even more so now that consumers have shifted their spending closer and closer to Christmas, despite retailer efforts to get them to do the exact opposite of that. Reassessing processes should be part of any thoughtful...

These days, consumers are quicker to switch stores of any type in order to see a benefit. With price transparency through the web, it is difficult to disguise what you are charging consumers for a specific item or group of items. That is true in the grocery business as...

In order for Internet connected home appliances to be adopted by consumers, the value proposition for those consumers must be clear and evident. Most people do not need to adjust their lights when they are not home, and traditional thermostats permit temperature scheduling already. The vast majority of consumers...

The lack of strong data analysis talent is a huge hurdle for progressive retail marketers who are trying to move their organizations towards fact-based decision-making and data-driven marketing.

Retailers traditionally have not paid well enough, nor have the problems they want solved interesting enough, to command attention from the best...

Search RetailWire
Follow Us...
[Image of:  Twitter Icon] [Image of:  Facebook Icon] [Image of:  LinkedIn Icon] [Image of:  RSS Icon]

RetailWire's
Getting Started video!

View this quick tutorial and learn all the essentials...

RetailWire Newsletters