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Mark Price

Managing Partner
LiftPoint Consulting, Inc.

Amazon has a powerful strategy, since they can basically give the tablets away and make money on the incremental purchases at amazon.com.

To the extent that these tablets reinforce the benefits of Amazon Prime as well, they continue to keep customers "extra sticky."

The lower-priced options will do the best, since...

The primary barriers to NFC adoption all revolve around cost. Retailers simply do not see the consumer demand to justify the investment and since they are in cost-cutting mode, are loath to spend the money.

I believe that the adoption of Apply Pay by millions of consumers over the next...

Retailers should push hard for BOPIS, which is a key differentiator from online shopping. There is no way that online can combat the benefit of being able to hold the item in their hand in the same day.

The benefit should be compelling to consumers after they try it. Incentives...

Instacart provides Whole Foods with an easy way to expand e-commerce and delivery without having to invest heavily in logistics. The ability to order for a narrow time window will have appeal to the customer segments that cannot remain at home for extended periods of time, and wish to...

The USPS has excellent execution, hidden inside a broken business model run by Congress. They are, after all, able to deliver mail and packages to homes nationwide in good shape and when they say they will.

This executional capability will suit Amazon well, since they have a strong business model,...

Consumers generally change their patterns NOT in response to problems, but in response to the retailer's response to that problem. Great, empathetic, authentic customer service will get consumers over most problems. Cold, uncaring "by the book" customer service will lose a customer even with a little problem.

As in much...

Retailers have two obligations that must be balanced in dealing with manufacturers in such a situation: 1.) to their customers, they must offer and promote the best quality products for the money and 2.) to their owners or shareholders, to capitalize on trends in order to gain market share...

When making decisions about the disposition of specific customers, I would hope that these retailers look beyond merely return volume and frequency. Overall customer value, as well as the effect of such a banning on the rest of the household, can lead retailers make decisions differently than a simply...

BOPIS is absolutely worth incenting. This approach, which permits consumers to purchase online and pick up same day, is an effective strategy to combat e-commerce benefits, by offering even faster "delivery." Customers who get used to purchasing online and picking up in-store will also purchase more in the store,...

In these days when free shipping is more and more often a cost of doing business, consumers are balking at ordering products for same-day delivery at the expense. When they do need products on the same day, the order online and pickup in-store option is often provided free of...

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