John Crossman

I believe it is safe. Can it improve? Sure. But if you compare it historically or to the global market, it is doing well. The key to making it safer is technology. We need more ability to check food and confirm that it is safe.

Yes. It helps to build awareness and customer loyalty.

We use it as part of our overall social media strategy and as part of our strategy, I consider it to be successful. We connect well to a targeted group of people and our own staff.

The economy is taking a long time to come back. Retailers should seek every opportunity to be price sensitive for a very long time.

I have a tough time seeing this work at competitive prices. It should be interesting to monitor.

Publix does an outstanding job competing with national chains by focusing on customer service and quality of product. In addition, they do an excellent job connecting to the local consumer.

Yes. It is a combination of excitement and terror as the industry progresses. I do believe Facebook will expand their targeting purposes.

I like having the candidate walk the floor and provide insight. I believe interviews come down to the little things. How aware are they of what is happening around them? Also, I really like to see how they follow up. A small thank you note means a lot to...

I love this! One of my younger employees sent an email to everyone in my company reminding them of free Slurpee day. A friend of mine sent me a text. It clearly worked. Way to go 7-Eleven!

Increase existing client loyalty and focus on customer service. Also, make sure stores are plugged into their local communities.