[Image of: RetailWire Logo and Tagline (for print)]

Also from Debbie Hauss...

Links by Debbie

 
[Image of: Debbie Hauss]

Debbie Hauss

Editor-in-Chief
Retail TouchPoints

If they get the details right, it certainly could rival some of the other upscale grocers. It sounds like they are taking on a lot at one time and some things could fall through the cracks. I'll be interested to find out post-grand opening results.

...

They can mitigate concerns by being as open as possible, not using hidden cameras or devices and being clear about opt-in. Then it's vital to offer relevant and valuable reasons why shoppers should participate. If they feel they are getting a significant value out of participating, they are more...

Amazon has gotten a lot of attention for Prime Day and I think Amazon will prevail during this event, on July 15 anyway. Otherwise I think different shoppers are visiting Amazon and Walmart for different reasons so I don't see this rivalry as the most significant one moving forward....

First, retailers need to get it right when it comes to delivering a mobile app that is easy to use and effective. If consumers get frustrated when they are trying to search for a product or complete a purchase, they will abandon the mobile experience. Second, the mobile loyalty...

Holacracy seems to be creating some tension within the organization and motivating employees to take the $2,000 and run. And Tony Hsieh has acknowledged that the system is not catching on fast enough within the organization. I think the concept has some potential but will have to be tweaked...

When it comes to mobile, ease, relevance and simplicity are key, as Nikki points out. Shoppers don't want to have to sift through irrelevant noise on their mobile devices before finding what they are looking for. They will be less patient on their mobile devices vs. their PCs, so...

First they need to be able to provide store associates and managers with real-time shopper data, then be sure the store employees are trained and motivated to interact with shoppers as brand advocates. The hurdles run the gamut from technical (budgeting and implementing the technologies needed to deliver an...

I think on some level it does sound robotic if it is repeated over and over and does not sound sincere. Maybe Walgreens should provide a list of 10 to 20 different accepted phrases their associates could use—something they might feel more comfortable with.

This also reminds me a bit...

Nordstrom has made smart technology investments that have delivered results over the years and I think the most recent investment plans will pay off for the brand. To keep up, as the Fortune article points out, Macy's and Neiman Marcus also are planning to up the ante when it...

I think that would be just great for employees. I am sure there will be some glitches, but overall it will help to make employees happier in their jobs and more motivated to be brand advocates. That's the end goal, right?

...

Search RetailWire
Follow Us...
[Image of:  Twitter Icon] [Image of:  Facebook Icon] [Image of:  LinkedIn Icon] [Image of:  RSS Icon]

RetailWire's
Getting Started video!

View this quick tutorial and learn all the essentials...

RetailWire Newsletters