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Mark Heckman

Principal
Mark Heckman Consulting

While this approach to e-commerce in the food retailing channel is not new, Kroger appears to be finding a sufficient enough audience for pickup service to become a mainstay in their portfolio of offerings.

In the past, grocers who attempted to provide home delivery and in-store pickup services could never...

Shoppers of all income levels have consistently told researchers that they would opt for healthier choices if they were as tasty and priced on par with the no-so-healthy brands. However, in many cases, healthier choices are not value priced, nor are they on promotion as much as the mainstream...

Overall better than average, but with each passing year in my mind the bar gets a bit higher given some of the great ones of years past. This year, I would salute the Doritos Ultrasound as the best, given the product's early presence in the spot and certainly to...

I somewhat echo the sentiments of my colleague, Dave Livingston in the sense that Mr. Gross's hiring, given his background, is surely aimed at selling off assets and focusing on improving the wholesaling business. Supervalu has never seemed to be able to regain their swagger since expanding the retail...

There are inherent pressures on this channel of retailing in that flat screen TVs comprise such a big percent of the dollars, but yet are becoming very commoditized, competitive and accordingly low-margin. With that said, I believe these stores are facing some strong headwinds.

I do like the idea of...

Cynical minds, tempered by years of retail reality will likely agree with me that this is much more about $$$$ than smart merchandising. In many states what Kroger is proposing is arguably illegal. If Kroger does gain even limited approval, it will be interesting to see how the money...

The apparent success of McDonald's all-day breakfast decision is a great example of using a combination of consumer behavioral research and a little bit of good old business intuition to affect positive change.

It is unclear as to the "shelf life" of the positive effects of this decision, but I...

As long as Walmart controls the leases on these closed stores you can bet that a competitor will not replace them in that location. Bring on the flea markets and fitness centers.

Walmart does have a decision to make in terms of how gracefully they leave a community or a...

FiveStars is another example of technology being miles ahead of most retailers' ability (or even desire) to redirect meaningful content to a loyalty initiative. As other panelists have written, great technology is both a blessing and a curse as retailers who expect shoppers to download and use an app...

Sears Holdings continues to amaze me in that they have been able to avoid closing more stores or even filing for reorganization. Their entire approach to retailing is embedded in old thinking and the burdens of stagnant inventory and large stores, without the benefit of a solid merchandising, marketing...

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