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Steve Montgomery

President
b2b Solutions, LLC

Admittedly bookstores hold a unique place in my mind. Perhaps because I remember the first time I entered Johnson's book store in Springfield, MA. I was amazed at the number of books, pens, etc., the store had. Sadly it closed, as did our local Barnes & Noble last month.

Taking...

There are two issues in play. The first is who is going to decide issues such as space allocation and second is who is going to pay for all the work shelf-planning efforts. Kroger certainly has the right to decide what goes where. The question is where the data...

McDonald's, like many restaurants, recently cut back on several slower moving items to allow them to concentrate on those that sold. It then it made the move to an all-day breakfast which many have applauded.

The issue was what that did to the BOH processes. There is no question that...

My first thought is would this be a topic if the stores that closed were named something other than Walmart? I suspect the answer is no. The reason it garners headlines is the perception of Walmart is that in smaller markets it wants to put other retailers out of...

One of the many issues with reviews today is the perception that they come with another "r" word — raise. The concept of more frequent reviews is a good idea if done right and that both parties understand the linkage (or lack thereof) between reviews and raises.

As Paula stated, retailers...

From Mr. Lowy's point of view what's good for the mall is good for all. However, WIIFM (What's In It For Me) still rules the retailer's data world.

Until a shopping center can demonstrate that data sharing generates more revenue for the individual store than they are generating currently I...

Adding to its payment options is sure to please Sam's customers. Even if they carried one more of the cards previously accepted, having an additional choice is never going to be a negative.

Will it garner a significant new customer base? Highly unlikely but it might position Sam's as a...

One or two notices that have value are likely to be welcomed. When the number of pushes gets to five or six, even if they have some value, they are likely to be seen as a nuisance. The push back might not only be on Rite Aid but the...

The providing of insights by a manufacturer is simply an added tool to sell more goods and build a closer relationship with the retailer. I don't mean to imply that is a bad thing. In many cases the manufacturer has gained insights that the retailer may not have access...

It has been said before, companies used to running big stores have trouble running little ones. That is because both their and the customers' expectations are not met. For the company they expect their supply chain can service the location as economically as they do the big boxes. To...

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