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Steve Montgomery

President
b2b Solutions, LLC

Based on Ms. Hariharan's experience and the response she got, they may treat all customers the same but treating everyone bad is certainly no claim to fame. Even if true it was not a very bright thing to say. My next call would have been to her supervisor.

...

The concept of vending impulse items at the gas island sounds like a great idea. Research indicates that only 20 percent to 25 percent of the people who are making a fuel purchase enter a c-store during the same shopping occasion. Plus there is little to do at many...

As Mark cited with the HEB example, retailers are finding they can profitably operate selected sites with less variety (using the 80/20 rule) and therefore less space is needed. Others doing this by moving to buy online/deliver to home and/or buy online and pick up in store models. Smaller...

Watches used to be worn to tell time, then they became a fashion accessory and now selective watches can provide connectivity. This last utility has found some interested consumers but most still see watches as something to be worn for their look than their functionality.

The idea of a connected...

This seems to be a great way to address many of the under-stored areas of cities like Chicago. The question will always be the cost of doing this versus the alternatives. I have no idea of the cost of converting a container into a store, but do know it...

Lesson learned: Good combinations of quality and prices sell. Bad ones don't.

Expect that customers might be willing to give them a second chance, but at that point any halo goodwill from other PL products runs out.

Hopefully they will have learned that their name may get product trial, but they...

Interesting terminology using stealth to describe what Starbucks is doing. As is pointed out in the article many of the beers thought to be produced by an independent brewer are owned by large beer companies. Using multiple brands allows companies to try new things without impacting the public's perception...

Great publicity. The cost of offering the discounts is very small and may help Sears Canada either secure customers or perhaps employees.

While what Target did is very generous, I doubt that it will get the same play in the press as Sears' offer. It will be more of a...

My first question is, how was the study conducted? Did EarthLink ask retailers who had already made the investment? If so, wouldn't you expect them to say having Wi-Fi increased customer loyalty? If they did, how did they measure it? Because people signed in more frequently or because they...

Does this sound like a recipe for success? Secure locations from a failed business, don't provide the same shopping experiences that your customers are used to, sell for a price point that is, or perceived to be, higher that what you customers expect, offer less merchandise and execute poorly.

Target's...

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