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Steve Montgomery

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b2b Solutions, LLC

Meeting consumers' needs is always a good element in a business formula. Convenience is one of the needs with today's time-starved customers. Walmart Pickup allows for a large number of alternatives—the same person who places the order can do the pickup, one person can place the order and another...

The natural and immediate comparison will be between the Apple and Microsoft flagship stores. This is a comparison I expect will find the Microsoft Store coming up short.

Why? Because many of Microsoft's hardware devices have not had the same success as comparable products from Apple. The good news is...

Employee theft has long been illustrated by the use of the theft triangle. Its sides are motivation, opportunity and lack of detection. Technology can certainly impact the employees' perception regarding the lack of detection and opportunity.

I believe the real difference in most companies is some do a great job...

Free is the magic word in marketing. Customers like free because there is no downside. The worst case is they take the free item and don't like it.

By running these comparisons Giant wins because they get trials of their private label items. The consumers win because they get free...

A large percentage of Walmart's customers fall into the unbanked category and might find this type of service attractive. That does not mean it is a good deal for its participants.

As David pointed out the fees add up quickly. However, many of the unbanked are that way because they...

Old retail strategy—make friends and then make money. Making friends is not possible if you can get them into the store and the universal way of doing that is via pricing. This is especially true if you are perceived as a "value" retailer like Target.

The other part of making...

Publicly traded companies are under a great deal of pressure to meet quarterly targets. Failure to do so, or to meet expectation, can have a very negative impact on stock prices, etc. Meeting these short-term financial targets can drive people to do dumb things.

Tesco's management is under a lot...

Let's start with the basics: Domestic abuse is unacceptable. It doesn't make any difference if the perpetrator is a well-known star athlete or the person down the block.

The NFL did what any business tries to do and that is protect its assets. In these cases the asset is a...

If retailers are going to have well trained employees "who can serve as true brand ambassadors, leading customers to the point of sale, regardless of where the product resides," then they cannot hire 20-plus percent of them in December as was done in 2013. If they do, then they...

What retailers really want is to have a payment system that allows them to escape, or reduce their credit card processing expense at a reasonable cost. This gets to be more and more of a problem as consumers elect to use their card for paying for more and more...

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