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Cathy Hotka

Principal
Cathy Hotka & Associates

There's nothing better than the 15-foot-high picture of 88-year-old Tony Bennett in the H&M window. Bennett rules!

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RadioShack should have rebranded years ago. One of the things holding them back is their name. It's really a shame, because the stores have knowledgeable people who are immensely helpful to customers.

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Not only are we tech-savvy, our parents are too. My elderly parents use tablets and PCs to surf the web and shop. Retailers shouldn't underestimate Boomers, or the folks in assisted living either.

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This issue is part of a larger one, i.e. our insane, patchwork system of taxes that place undue burdens on smaller companies. Don't hold your breath for a solution any time soon.

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This app may finally put the nail in the coffin of "keep the customer in the store as long as possible." Time-starved customers will appreciate the opportunity to locate those items they rarely purchase.

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What a mess.

Part of the issue here is that the price-matching decisions are being made by front-line cashiers who are making close to the minimum wage—not an ideal strategy. I understand how attractive an idea like this could be in the boardroom, but when it hits the store, that's...

Not only does Terry Lundgren truly understand where retail is going, he's got the infrastructure to back up the vision. Macy's has invested significantly in technologies and processes that will ensure that the right merchandise is in place, and in getting it to the customer is easy.

Now if we...

Such a great idea. And so are Blonde Hair Day, I Hate Grapefruit Day and I've Never Voted Day.

Come on now. Apparently Jack Ma can sell ANYTHING.

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Millennials are educated about food and additives, and crave authenticity in everything. They're one reason that organic sales are up.

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Sounds like a great strategy for a company that doesn't need to be profitable. Other companies won't follow suit.

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