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Cathy Hotka

Principal
Cathy Hotka & Associates

I think that the people who created the survey don't actually shop in grocery stores. (There are plenty of people who let their spouse do the shopping—you know who you are.) I can't imagine that shoppers' first grocery store desire is better coupons. (More fumbling!)

It's much more likely that...

I don't think any of these channels will threaten c-stores in a meaningful way.

I worked in the oil industry for 10 years, and even 15 years ago there were active discussions about how to leverage all the real estate that c-stores and gas stations have. They were looking at...

There's just no end in sight to the subscription model. Advanced analytics are going to make it possible for retailers to offer personally-recommended subscriptions for school supplies, apparel, food and lots more. Amazon will lead the way, but a lot more will follow.

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Smart retailes are all engaged in efforts to differentiate themselves from the competition. Holt Renfrew will definitely make some noise doing this, just as Chico's has by letting customers set up appointments outside of business hours. Watch for more innovations like this.

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Online reviews are a huge gift to consumers. I manage dinner discussion events all over the country, and it's very helpful to consult Yelp and other sites to learn more about what the dining experience is like. Now, if we could just have a similar site so women could...

I spent a half hour in a Best Buy over the weekend and was very impressed by the number of times I was approached by sales associates with offers to help, despite the fact that I was there without an agenda. Hubert Joly is doing a terrific job.

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People here in DC still line up for cupcakes (maybe we're late adopters), but that can't last forever.

Starbucks has had good luck with diversifying and adding non-coffee menu items; Crumbs should try this too, and soon, while they're riding this wave of publicity.

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I spoke yesterday with a business contact who had just had a happy experience with Amazon. She checked with other retailers, and found that Amazon's price beat theirs. She received the item the next day.

Despite some of the ridiculous hype (you won't be seeing drones in your neighborhood, period)...

This is a problem that retail companies can fix only one way—by outsourcing their data assurance programs to experts who do this all day. Target was anything but lackadaisical when it came to security, and look what happened there. If retail companies don't want their CEOs testifying before Congress...

Not sure I want Google to know what I'm shopping for in a Walgreens ...

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