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Cathy Hotka

Principal
Cathy Hotka & Associates

This is the first all-digital generation. They not only haven't seen, but also can't imagine, not having ubiquitous digital access. While they may be attempting to influence parental behavior now, just wait for the demands they'll put on retailers.

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The decades-long "management" threshold is absurdly low. New college graduates who are entering the workforce routinely command salaries in the $50,000 range.

Pundits who decry the new number will also complain that retail sales are depressed and will wonder when consumers will open their wallets more freely. You can't have...

I think the recession changed everything.

For a sustained period of time, consumers felt under pressure to save money and looked for new ways to spend their household budget more frugally. For many, this meant taking a second look at store brands and off-price outlets like Aldi and T.J. Maxx,...

The luxury brands that will survive are the ones that pair high-end merchandise with thoughtful and attentive service. It's not by accident that Neiman Marcus has armed its commissioned sales force with phones with which they can photograph and text merchandise for customers.

That said, certain luxury brands are courting...

What a hilarious gimmick!

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This kind of thing is anathema to my generation, raised as we were by veterans of the Great Depression, but it will probably be a hit with younger people with a taste for the good life. People can lease cars and houses, and now they can have a giant...

CVS's focus over the past year has been truly exciting. If their Innovation Lab can focus on the practical and not the faddish, it might be truly impactful. The health market is still immature, and smart players can create wholly new products and services.

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Finally. It's thrilling to watch this finally happen.

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Maybe I'm shopping in the wrong Walmart, but I haven't seen greeters anywhere in the store.

Greeters provided a real human face to the Walmart shopping experience, which can be pretty industrial without them. How will management measure the ROI on returning them?

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Wow. Really? I'm the only person here who thinks this is disgraceful? If this doesn't rile you up there's something wrong with you.

Don't count on your Congress — bought and paid for by huge corporations — to fix this.

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