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Cathy Hotka

Principal
Cathy Hotka & Associates

Come on now. China is famous for stealing trade secrets online, and for counterfeit goods, and the Chinese government is shocked—SHOCKED!—that counterfeits are being sold. Way too cute.

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One factor hurting McDonald's is the rise of customization—Subway and Chipotle and Starbucks cater to customers' desire to create meals and drinks just for them. A change at the top won't affect that directly, but perhaps Mr. Easterbrook can figure out a way to address the issue and create...

"Bringing the store into the digital world" is the biggest, and most challenging, opportunity for retailers. There was loads of flashy technologies on display (the 10K television in the Panasonic booth was pretty amazing) but retailers will have to make a commitment to erasing old technologies from their mix...

Sure the digital showroom is cool and, to Frank's point, can be used by consumers in the store. They'll still have to try everything on, though, because the arbitrary, even capricious sizing in women's apparel makes it necessary.

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Early reviews of the Apple watch warn of a battery life of only a few hours. This app sounds promising, but not if the watch is dead!

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America is plus-sized! And under-served, with too many elastic-waisted polyester pants. If Target can put together a very stylish line that will appeal to younger plus-sized customers, it will score big and re-establish its style cred. I'm looking forward to the day when Target downsizes its grocery offerings and...

Even 10 years ago, retailers were still talking about keeping the customer in the store as long as possible. Now they're focused on making the shopping experience more efficient and less frustrating. Connecting online commerce with store fulfillment will prove to be a huge advantage, and visionary retailers like...

J.C. Penney used to have numerous catalogs, from uniforms to big-and-tall. When it comes to customer outreach, one size doesn't fit all. Resurrecting this catalog may be a great idea.

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First, Target has treated its laid-off employees with much more decorum than Wet Seal seems to have done, and kudos to them.

Sears Canada not only generates loads of good will by reaching out to Target employees, but also stands to gain valuable experience at the same time. Everyone wins....

Great publicity stunt for NRF, which gets some press out of it.

The outstanding question here is whether Congressional Republicans, who've just said no over the past six years, will suddenly become policy wonks capable of beneficial societal change. The jury's out on that one. But the ACA isn't going...

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