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Lee Peterson

EVP Creative Services
WD Partners

I personally will get down and kiss the Starbucks floor when this comes online. Great idea in terms of speed (for those of us who just get coffee vs. the folks that live in the cafe area) AND it still gives you that contact with the barista that makes...

We have a saying now, "the closer you are to a physical Amazon (i.e. a warehouse), the closer you are to getting destroyed by them." This retailer is right in the center of the bullseye.

Sam Walton himself is known to have said, "it's easy to compete with us, just...

We just did an extensive study about this, and consumers, in particular young people, ranked going to a "combined pick up spot" very high; second only to the idea of driving up to a store and having someone come out and put the goods in your trunk.

Interesting thing about...

Smart for the authors to call that out as there's a ground swell about that same issue now. Check out this piece from New Republic. Once the media gets on that bandwagon, especially the way the Amazon execs are acting (as well as what they're saying), could...

Keep in mind, this will be more of a fulfillment center than a traditional stock-on-the-shelves store. A little like a UPS store: Pick up, send out quick. There are still HUGE opportunities for brick-and-mortar retailers to improve the customer experience—starting with sales associates—and compete hardily with the non-profit monopoly...

I've seen Kip speak and read the Conscious Capitalism book and I would recommend either to anyone involved in retail. The premise is simple: In order to be a good company now, you should also be GOOD in every way. It's fundamentally about creating relationships built on trust and...

The fact that Mr. Peck gets innovation is a good sign and Athleta was a good move, but he definitely needs to think about actuating his statement about product. Which, to me, is their weak point.

Why is it that Uniqlo, a very similar concept to Gap in every way,...

I see online traffic this Christmas being huge compared to previous years and foot falls in stores going down again. The "I don't have to go to stores" epiphany has fully hit home with consumers, which, IMO, will actually help sales in what used to be heavy traffic times...

The slow death spiral appears to be speeding up! Really, there's not much that can save Sears now, the fundamentals are so flawed. This calls for a sub-brand IMO. Why not re-trench and create a new brand with all the great new things they're doing with "Have It Your...

Well, I may stand alone on this, but I think it's brilliant. Let's face it, Geek Squad was one of the smartest things Best Buy ever did. (I don't even need to mention Apple's GB.) In the on-line age, a customer doesn't have to go to stores any more....

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