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Lee Peterson

EVP Creative Services
WD Partners

The other issue is online competition, isn't it? One thing we've learned in studies we've done is that the more you act like a warehouse, the more vulnerable you are to getting clocked by the likes of Amazon. And isn't that exactly what Walmart is?

I get that they have...

Whoever does it first will be huge. Look at the history of product "blow up" in the US: let's take hamburgers. First, it's all about ma & pa, then someone comes along and makes it mass, like Ray Kroc. That's First Wave and Second Wave. The Third Wave is...

Will this help Walgreens (and others) with SKU reduction? Because that's what they really need. You can't find anything in the over-assorted clutter, so perhaps a computer will help you? Does it seem like some fundamentals are missing first?

Also, any time your customers are saying, "I'd rather stare at...

Here's an option: human kindness. I once owned a store that had vagrant issues. After arguing with various people sleeping in front of my store for months, I decided to buy them a cup of coffee and some donuts one morning. I shared them with them, talked to them...

I don't know, feels at least 20 years late. I agree with the comments above: at the end of the day, Walmart is about price, period. Whenever they veer off (mostly for P.R. reasons), they seem to falter and open themselves up to the Walmart haters.

We shall see, but...

You know, you get what you pay for. Everyone knows that, yet for some reason retailers have always been pretty laggard when it comes to realizing this axiom at store level. Hopefully, Gap is the first of many large retailers to start the hunt for talent with the thought...

Classic retail associate statement, "this would be a great job if it wasn't for the customers." When you hear that, you know you've got a problem. But that statement says it all about the physical retail experience today.

Why do people like working for Starbucks, Apple and Whole Foods? Answer:...

As I learned a long time ago, the person who has the ability to start a great business and take it to a notable size is not necessarily the same person that can manage that business or take it to a much larger scale. With rare exception, that's two...

I don't think consolidation has anything to do with it. The retail industry has been systematically eliminating (or driving off) what I would call "natural" talent for years. Requirements for staff to have MBAs, the hiring of former CFOs as CEOs and the focus on data more than instinct...

Great idea, really. Clearly one of those "why didn't i think of that?" things, but especially since Target has the brand panache for college students. IKEA would be smart to create one as well. Between the two, a student would never have to leave the dorm...just kidding....

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