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Lee Peterson

EVP Brand, Strategy & Design
WD Partners

Short answer: YES. Hidden truth: DUH. If he would've said, "we're putting all our focus on opening more stores," hopefully, the board would've fired him.

Missing from this conversation SO often though is investment towards store level associates. Hiring, training, educating, informing, morphing, wiring, etc., etc. All of our studies...

First and foremost: perception. Most people think first of Tarzhay, the cheapy chic fashion retailer for the whole family. Grocery is way down the list.

Perception would be followed closely by previous poor execution. Target's efforts at grocery have been half way there at best. American grocery consumers like freshness,...

I wish I knew what "seamless integration across all channels" meant. Isn't digital jargon great? And I'm pretty sure the millennial customer has no idea what they're talking about either. But regardless, the shift of capital to buff up e-commerce is a good move. Physical retail footfalls have fallen...

These are all great ideas for the Whole Foods brand. However, if more traditional grocers try it, not so much. Simply because to their core customer the idea of "preventative medicine" will ring true. I wish they'd hurry with this!

I also think David Williams' comments are way off base....

They should keep doing what they're doing: sell off the stores to the phone guys or to Amazon. Keeping them is a pretty hopeless proposition, IMO.

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I think it's a great test. Store as fulfillment center. Could be a guidepost for a lot of retailers, especially the ones selling commodities and especially for students—most of whom can't get a package delivered very easily (think dorm or apartment) or don't want it delivered for security reasons.

Some...

It's an easy fix—the product is awful. Couldn't help but be facetious...seriously, this is a huge, huge, um, impossible challenge. One that even a really smart Britt can't mend.

I'd say, the only real fix is to go after a sub brand immediately and get it moving. The McD's brand...

Retailers plans for store expansion? I believe it's going the other way. Mr. Zoba sounds like he's deflecting the fact that Gap will be closing several stores in the coming years—as will all retailers.

Traffic has been steadily decreasing for years due to eCommerce, and that's not going to change,...

Love it! Uniqlo did this at the entrance of Central Park about 3 years ago as an intro into the American market (only one level, though) and it certainly worked. As a retailer, what's not to like? Flexible, portable, cost effective and cool looking: it's what you would brief...

Buy Online Pickup In Store, BOPIS, was a #1 in our studies as well. Home delivery, not so much. In any case, it is interesting to see how differently tech people think about improving store experience vs designers or creatives. So much talk about gadgetry can come down to...

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