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Lee Peterson

EVP Brand, Strategy & Design
WD Partners

Record stores are going through/have gone through the same metamorphosis. And that is the old Sam Walton idiom, "it's easy to compete with us, just do what we don't do." Which means having interesting things you aren't confronted with on line, like people's opinions, great associates a cool store...

As Mickey Drexler once famously said, "How do you compete with a GIANT company that doesn't want to make money?" Indeed, how do you? I guess Netflix is about to try and find out!

But my money is on the guys who don't want to make money.

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Who's Kmart again? ... Remind me.

...

It may be common behind closed doors, but pretty uncommon (to my knowledge) to the public. And personally, I don't get it. Republicans have been in charge of congress for six years, so who is "scaring the dickens" out of who?

My dad taught me that you can support whomever...

On a recent visit to London's Shoreditch area, we observed that all the new stores/concepts had some form of coffee bar/food service, along with several other experience-oriented offerings within their spaces. This is a direct answer to the consumer driven mantra, "we don't have to go to stores anymore,...

Have you ever tried Postmates? You should. It's a great service and so far, their drivers and timeliness have been fantastic. Great for those of us who don't have time to (or want to) make dinner or any meal for that matter. But I doubt that Postmates will make...

Without a doubt. Retailers have been chasing Amazon for almost a decade now and trying to figure out how to stay abreast with that beast. The cost has clearly been on the physical side.

But it's not only remodels and better lighting, it's total experience that's lacking. I just got...

Macy's is facing the same challenge that a lot of old school retailers are confronted with today: perception. Sears, J.C. Penney, Staples, RadioShack an on and on ... to a young person, a digital native, those brands represent another era. It doesn't help that they really haven't changed over...

We use the term "Digital Natives," not Millennials or Gen Z, or any of that. Because people (humans), anyone, who grew up with the latest devices and software strapped to their bodies do not and will never shop the way us "Digital Immigrants" shop or even learn about anything...

It really has to be a hybrid in that if an employee is walking the floor, pulling goods, customers are going to ask them questions. And they'd better answer those questions or risk losing the customers. There really is no wiser choice.

The only way dedicated staff works IMO is...

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