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Phil Rubin

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rDialogue

And Amazon is opening at least several hundred "bookstores" — Circuit City's best chance of success is a very deep partnership with Amazon. Best Buy is back on track from where they were a few years ago, so it's really hard to see where the opening is here.

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Isn't calling what Amazon is apparently opening "bookstores" like still thinking that Amazon is just a bookseller?

These are points of distribution that will undoubtedly be more purposeful than simply selling books. No doubt. Amazon should never be underestimated.

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The Super Bowl, and the NFL in general — in spite of its PR woes and all the other baggage of the sport/business — taps into more people on an emotional level than just about anything else short of a disaster or war. Maybe, at least in a positive sense, more...

Given the generally low level of service in stores, robots can only do a better job! Yet part of what drives loyalty and a better experience is tapping into consumers' emotion and it remains to be seen whether machines can do this.

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Larger stores don't really have an advantage when it comes to digital loyalty programs. While size matters, the larger the organization the less aligned they tend to be. With all of the short-term focus along with the other "normal" day-to-day challenges, there still is a majority of the industry...

How many disappointing holiday sales reports over the years have been blamed on the weather? Sorry, but stock prices still decline after news of disappointing results. Profits and stock prices also decline when there is an "extreme deflationary retail environment" AKA too much discounting.

Weather can't be changed, but inventory...

If you've shopped at a physical Macy's store it's obvious what their problems are, and they have nothing to do with meteorological or climate circumstances. If that were the case, closing stores and layoffs wouldn't be the solution, unless they were closing stores in inconsistently cold weather markets and...

Unless nostalgia includes the items mentioned above — "designer exclusives, improved in-store customer experiences and melding the digital and physical worlds" — it's not nearly enough. Nostalgia related to the customer experience which includes not only more professional sales associates but also much better and differentiated merchandising, not to mention a...

Samsung, like other CE brands, is not terribly customer-centric and thus will ultimately be at a disadvantage relative to other brands — Amazon included — unless it changes strategies. Bright shiny objects, literally (like a TV) and figuratively (hardware in general) will not and do not engender consumer trust by themselves....

"Taking off" is relative but given the numbers for holiday and the small base, it's clear the 2016 m-commerce number will be sharply higher than last year. The big question is whether retailers will continue to make and increase investments in digital commerce in general. There are still too...

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