Also from Phil Rubin...
rDialogue
Loyalty Marketing info and Blog
Relevant Dialogue about brands and customers (URL)
July 27, 2010
FROM RETAILWIRE:
On Friday, Great Atlantic & Pacific Tea Company made another change at the top. Out is Ron Marshall and in is Sam Martin, most recently COO of OfficeMax and, prior to that, COO of Wild Oats. Is Sam Martin the right person to lead A&P to a "revenue-driven turnaround?"
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Joel makes an interesting point in addressing A&P's challenge: relevance. Their brand and their offering is not compelling given the "newer" entrants and competition from the WalMmart's and Targets of the world.
Growing revenues is going to take innovation beyond their current offering.