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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Ten Years of Lessons: The Irony of It All

February 6, 2012

FROM RETAILWIRE:
It's been 10 years this week since we introduced RetailWire to the retailing community. As we look back, we wondered if much has changed compared to February of 2002. But a scan of the headlines from the first few months after launch struck us with a profound sense of irony. How far have retailers come in the past 10 years in understanding and reacting to the challenges they face?      [more...]

MY COMMENTARY:

Somehow I tend to think retailers were more effective when their world was less technologically generated. Technology is where I think retailers have fallen behind the rest of the business world. They talk the talk but do not walk the walk.

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