Also from Joel Rubinson...
January 31, 2012
FROM RETAILWIRE:
A lot of changes have taken place at Walmart over the years since Sam Walton's passing, but the latest may have him flipping over in his grave. Walmart will be moving greeters from its lobbies and closer to cash registers in a move designed to better assist shoppers and apparently save the company money. What do you think of Walmart's move to change the role of its greeters?
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I must be completely atypical. I dislike greeters. Who are these strangers pretending to be my friend? What I want is someone to direct me to the aisle when I can't find what I'm looking for amidst a gazillion SKUs. The greeter will eventually become electronic via a digital screen; perhaps your own tablet.