Mel Kleiman

The Fix Isn't In at Toyota

March 4, 2010

FROM RETAILWIRE:
Are things going from bad to worse at Toyota? Not only has the automaker's reputation taken a hit with a massive recall but now at least 15 consumers who thought their cars' sudden acceleration problems were fixed, say they were not. What is your assessment of Toyota's response to the problems with its vehicles?      [more...]

Simple lesson here for all of us. It is a lot less expensive to fix the problem the first time we hear about it than to wait and see if it will go away or if any one else has the problem.