Kevin Graff

Survey Sees Need for Speed at Checkouts

August 11, 2010

FROM RETAILWIRE:
A survey of 2000 people conducted by Barclays Bank and published by the BBC found 68 percent of U.K. participants had abandoned a queue at one time or another. Apparently more than two-thirds abandoned the checkout line because it was taking too long to be served. What are the most effective methods for reducing the amount of time consumers spend on the checkout line?      [more...]

Great ideas above, especially the ones about adding a lane for your best (highest spending) customers. A few other notes and suggestions, just for fun (however, if you've been in line behind these scenarios you probably agree):

- eliminate change purses from use by customers in all stores
- mandate customers take a course on using a self-checkout lane before they can use it
- Only if you can carry it all in your arms do you get to go through the Express Line ... 12 or 15 items should not qualify as express.