Also from Phil Rubin...
rDialogue
Loyalty Marketing info and Blog
Relevant Dialogue about brands and customers (URL)
March 3, 2010
FROM RETAILWIRE:
If you're looking to buy a gift in Seattle and have it wrapped, Macy's may no longer be your store of choice. The chain has confirmed it is doing away with its gift wrapping departments in the city. Where do you stand on the elimination of services such as gift wrapping in department stores?
[more...]
To think back to what Macy's was before and immediately post its LBO back in the 80s and compare it to the Macy's of today--which as I've said is not at all Macy's--is a stark and stunning contrast. This is simply another phase in the unraveling and eventual demise of one of the great success stories in US retail.