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RSR Research: Retail 2012 - Disruption, Globalization, Opportunity
January 10, 2012
FROM RETAILWIRE:
With holiday online sales winding up 15 percent higher year-over-year versus more modest gains for physical stores, digital marketers and online retailers are dragging back out all the stuff they said in 2000. "The store is dead!" Which of the three retail developments identified in the article do you think will figure more prominently in 2012?
[more...]
Mobile customer service is an obvious choice. I won't predict the death of brick and mortar until I see an empty Apple store!
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