Gene Hoffman

RSR Research: Are We Beginning the Next Golden Age of Retail?

August 19, 2010

FROM RETAILWIRE:
We sit today, in the second half of the first year of the 21st century's second decade, possibly on the cusp of a new golden age of retail. It seems as though surviving retailers are starting to pick up the customer's cadence and picking and choosing the best from retailing's finest hours. Are you encouraged that retail is heading in a healthier direction?      [more...]

I'm always encouraged when retailers are headed in a "healthier" direction, which is what this column presumes is happening. But with so much diversity emerging in the marketplace there may be several roads to improved results in future retailing.

Retailers, to be successful, must always march in lock step with the prevailing and emerging customer cadence. I don't know what the best steps will be for most retailers to take on that road but the dye is cast, times are changing and retailing must change also.