Also from Richard J. George, Ph.D....
Dr. Richard J. George - Saint Joseph's University
Super Center Food Shopping: What is This Thing Called Service?
(PDF)
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August 6, 2010
FROM RETAILWIRE:
A company's commitment to the community and causes is important to many stakeholders. Numerous studies have shown a commitment to a cause can be the difference in where consumers shop and what brands they buy. Is social responsibility a requirement for success in business today for large companies?
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Social responsibility should be the norm in today's environment. However, at the very least it appears to be a well-positioned tie breaker when consumers consider companies/products/services of perceived equal value. Take a look at the traction Walmart is getting from its "save money, live better" campaign. Social responsibility in addition to being a good thing represents a temporary point of difference.
Yes, the Walgreens site is a good one, worth emulating.