Also from Sandy Miller...
Miller Zell, Inc.
Store Brand Equity and Incremental Sales
Activating the store environment to build brand equity & trial (PDF)
February 17, 2010
FROM RETAILWIRE:
Task management applications can help the store achieve better results, but there could be a downside in the loss of "ownership" by store management. Numerous studies have shown that as people relinquish control they become less committed to results. Could task management be "over utilized?"
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Most tasks involve and effect many people. The way we have rather successfully handled this issue is providing most all managers the current list of all managers' "TO DO" and "GOALS."