Alison Chaltas

Zappos Makes Nice with Vendors 

March 2, 2011

FROM RETAILWIRE:
As part of a determined effort to build more collaborative partnerships, vendors of Zappos are given access to the same information as their buyers, according to a Harvard Business Review article. Is a collaborative approach along the line of Zappos' practical for many retailers?      [more...]

How refreshing in today's world to treat others the way you'd want to be treated! So often customers and clients treat vendor suppliers as outsiders and commodities. In today's world where intellectual capital is so critical, the smart organizations from retailers to agencies to manufacturers to, yes, consulting firms, are building strategic business partners with their trading partners--vendors and customers.