Kevin Graff

Beyond Shrink Control

February 18, 2010

FROM RETAILWIRE:
We know that loss prevention always becomes a bigger challenge for retailers when the jobless rate grows or stagnates at high levels. What attendees at a workshop during the NGA 2010 Annual Convention held last week in Las Vegas heard is that the current economic downturn also creates a significant opportunity. What loss prevention strategies do you think are most effective today?      [more...]

All very good strategies to adopt. But why is "Customer Service" listed as the last one on the list? Thieves don't like to be waited on, so having some staff presence and awareness on the floor is likely the best defense. Are we again making the same mistake of putting staff at the bottom of the 'food chain' in developing our retail strategies?