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Ed Rosenbaum

CEO, The Customer Service Rainmaker
Rainmaker Solutions

Reimagine That: J.C. Penney Has Morale Problem

December 6, 2012

While many point to changes in pricing and promotion as the why behind plummeting sales at J.C. Penney, another reason may have been spelled out in Penney's recent SEC filing: workforce reductions. Do you think J.C. Penney management has lost or is in danger of losing the faith of its employees?      [more...]


Reimagine this! What's not a surprise that we see another JCP issue. Now employee morale, and during the major part of the holiday selling season. This is one that must be addressed now or the over/under on another major change at the top is less than six months, in my humble opinion.

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