Mike Osorio

Consumers Tired of Waiting (No Joke)

March 25, 2009

FROM RETAILWIRE:
"Americans are split into three separate camps when it comes to the growing national frustration: Those who think everything is taking too long; those who think everything is taking too g-d long; and a third fringe group that believes everything is taking f-ing forever." How big a factor is time in consumers' decisions where to buy products across a wide range of retailing channels both off and online?      [more...]

Truly we have become a society of impatient people. As retailers we need to focus our energies on improving any of our systems that require the customer to wait: POS systems, automated telephone routing systems, online check out, etc. As people, we need to focus our energies on learning to relax already!