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Scott Norris

Channel Development Manager
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  • Posted on: 06/14/2017

    Can fitness centers save malls?

    Southdale in fact had a big Red Owl grocery store when it opened! However, there's a very impressive Lund's as well as a SuperTarget and a Cub Foods within a couple minutes' bike ride. But the on-site restaurants (many with outside entrances) really should consider how to site and fulfill a prepared-meal location more convenient to where the LifeTime patrons will be moving through!
  • Posted on: 06/14/2017

    Can fitness centers save malls?

    Up here in the North, however, in the ever-dark between November and March, there is an appeal to getting out of the isolation of our houses and being somewhere bright, warm, with other people, and getting exercise, perhaps go out to dinner, and maybe pick up groceries on the way home. (If we could put a heated dome over the Minneapolis Lakes you bet we'd be there every night!)Really this development (and hotel tie-in, and government services center) brings Southdale so much closer to Victor Gruen's original vision: he was bitterly disappointed that the mall ended up being only about commerce and not about community.
  • Posted on: 06/02/2017

    Could 3-D tech move apparel manufacturing into stores?

    One could see this technology as enabling the rebirth of regional retailing, where local merchants collaborate with local tastemakers and producers for city-specific apparel. Not just "I heart [your town here]" or "[your sportsball team here]" t-shirts and caps, but thoughtfully designed pieces that speak to the cultural weave of the place and its climate.Our needs in Minneapolis for managing cold and heat are different from Atlanta and, we'd argue, even distinct from Chicago for instance, so the properties of the cloth we use should be different. Walk through our local craft fairs and you'll see bold, exciting patterns handcrafted by artisans from new-immigrant communities: they would sell here in higher-end places as well but not in other cities. Our ecosystem of producers like Red Wing Shoes and Faribault Woolen Mills is well-suited for the challenge.Finally, with enough size and preference data for local shoppers, a wise merchant would be able to better estimate demand for specific pieces and buy smarter on short production runs: digital tools don't have to apply to just one-by-one manufacturing.
  • Posted on: 05/25/2017

    Is a self-service model Macy’s ticket to success?

    "Picked-over TJX" unfortunately describes the Macy's experience all too frequently. In the menswear department at my local Rosedale (Twin Cities) store, there is usually only one associate at the register with two or three customers in line; shirts and accessories are in haphazard heaps and inventory is not regularly replenished. Regardless of time of day, day of week, or season.If they can't keep 17"-34/35" standard-fit shirts of basic colors in stock, which must have a totally predictable demand pattern, then I don't see how putting shoes with their more-differentiated sizing and styling out for self-service is going to keep shoppers consistently happy. The thrill of the hunt only works when you can catch something....
  • Posted on: 05/22/2017

    Will Hy-Vee’s grocerant strategy set it apart from rivals?

    Of course, Lunds & Byerly's have been doing this for generations, but their locations are more core-metro, whereas the new Hy-Vees have mostly hit the outer ring. Lunds as well as Kowalski's do excellent business in grab-and-go, but even Cub Foods and yes, SuperTarget have significantly upped their game.
  • Posted on: 05/09/2017

    Should more brands offer rewards linked to store purchases?

    The two-foot-long receipts at CVS, et. al, aren't going to make it any easier. It's difficult enough to assemble receipts for my expense reports!
  • Posted on: 04/07/2017

    Should stores charge customers extra to use disposable cups?

    It is easy enough to measure cups disposed of, but the alternative isn't without energy cost and waste either. Did Bewley's attempt to calculate the added labor, water usage, energy cost, and related CO2 emissions of washing and sterilizing reusable cups?
  • Posted on: 01/30/2017

    Starbucks battles mobile pick-up congestion

    There's a Starbucks about 5 minutes from my house. When we are about to head out, I send the order in and it's always waiting when I pull in. The perceived wait time in this case is effectively negative, because it saves me time in their often-busy drive-through lane! The time-shifting Starbucks has enabled has certainly increased the proportion of take-away coffee purchases they've earned from my family.
  • Posted on: 01/19/2017

    Target gets creative help from Gen Z in new apparel line

    As a Gen Xer in Minneapolis who finds himself shopping at T-1 several times per week, yes I do pay attention to and am inclined to buy what my 10-year old daughter is interested in, but *I'm* the one holding the REDCard for the next 5-8 years, and I'm the one keeping tabs of what YouTube videos she's watching and other entertainment she's consuming — and guiding her to quality entertainment, fashion, and design, so that she'll make intelligent and tasteful and responsible choices when she does purchase with her own money.Target does a solid job of helping me make sure she's not walking out the door in clothing I don't find acceptable, and I'm excited to see these new designs roll out. This Gen X is indeed an arbiter for one Gen Z!