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Scott Norris

Channel Development Manager
  • Posted on: 09/22/2017

    Hilton Honors members go shopping with points on Amazon

    Likewise, I opened up my Hilton app immediately after reading the article. I have 23,000 points banked -- not enough to cover a family vacation, and only worth $46 at Amazon. Sigh ... #demotivated
  • Posted on: 09/15/2017

    Kitchen 1883 may be a new platform for Kroger’s growth

    Byerly's restaurant & coffee shop was open till midnight or even later (possibly even 24 hours?) when I was in college in the 1980s, long after the store had closed -- quality food at a reasonable price from their in-house catering department, great coffee, a solid place for families, late-night study sessions, or taking a date....Come to think of it, I had a few early-morning meetings there too!
  • Posted on: 09/15/2017

    Kitchen 1883 may be a new platform for Kroger’s growth

    And Twin Cities-based Red Owl was doing it successfully 60 years ago!
  • Posted on: 09/05/2017

    Will burger and fitness partnerships reinforce Hy-Vee’s mission?

    The Wahlburger connection I don't get: it's an East Coast establishment. "Coastal Elites" don't play too well in the putative Heartland - but we will go all-out for our home-grown chains. Why they didn't go for MyBurger, Culver's or even Runza (for a Nebraskan twist) is puzzling. Local ownership + local farmers + local recipes = the opposite of Walmart and something Midwesterners will wholeheartedly support.
  • Posted on: 08/22/2017

    Can a Japanese app drive adoption in America with a toy store?

    I assumed this was entirely about selling merchandise and burnishing brand loyalty to their fanatically-devoted Asian customer base. Make enough SKUs and downloads "available in NYC only" and you have a tailor-made tour bus stop.
  • Posted on: 08/11/2017

    Is the future of fashion gender-free?

    For kids, there's not one whit of difference in the cut of jeans/khakis. Polo shirts, t-shirts, socks, belts, backpacks likewise should all be housed in between the "girls" and "boys" sections. Plenty of demand for NASA-themed clothing on both sides of the kids' clothing department, as we discussed here a few weeks ago! And Hasbro is even tweaking their My Little Pony design licensing, noting the continued strength of that brand among "bronies" of all ages :)
  • Posted on: 08/11/2017

    Will Toys ‘R’ Us take Manhattan the second time around?

    For visitors from overseas during the holidays, the BOPIS service will be appreciated & a pick-up can fit in with sightseeing around town. But Toys "R" Us will need to be creative in getting the word out to tourists!
  • Posted on: 08/03/2017

    Can vending units help Uniqlo achieve success in the U.S.?

    Agreed -- destination shopping is where they earned success in Asia. Why they do not have a flagship in the Mall of America is a real head-scratcher.
  • Posted on: 06/28/2017

    Can fitness classes wake up retail store traffic?

    Bonus thumbs-up for that last line. :)
  • Posted on: 06/14/2017

    Can fitness centers save malls?

    Southdale in fact had a big Red Owl grocery store when it opened! However, there's a very impressive Lund's as well as a SuperTarget and a Cub Foods within a couple minutes' bike ride. But the on-site restaurants (many with outside entrances) really should consider how to site and fulfill a prepared-meal location more convenient to where the LifeTime patrons will be moving through!
  • Posted on: 06/14/2017

    Can fitness centers save malls?

    Up here in the North, however, in the ever-dark between November and March, there is an appeal to getting out of the isolation of our houses and being somewhere bright, warm, with other people, and getting exercise, perhaps go out to dinner, and maybe pick up groceries on the way home. (If we could put a heated dome over the Minneapolis Lakes you bet we'd be there every night!)Really this development (and hotel tie-in, and government services center) brings Southdale so much closer to Victor Gruen's original vision: he was bitterly disappointed that the mall ended up being only about commerce and not about community.
  • Posted on: 06/02/2017

    Could 3-D tech move apparel manufacturing into stores?

    One could see this technology as enabling the rebirth of regional retailing, where local merchants collaborate with local tastemakers and producers for city-specific apparel. Not just "I heart [your town here]" or "[your sportsball team here]" t-shirts and caps, but thoughtfully designed pieces that speak to the cultural weave of the place and its climate.Our needs in Minneapolis for managing cold and heat are different from Atlanta and, we'd argue, even distinct from Chicago for instance, so the properties of the cloth we use should be different. Walk through our local craft fairs and you'll see bold, exciting patterns handcrafted by artisans from new-immigrant communities: they would sell here in higher-end places as well but not in other cities. Our ecosystem of producers like Red Wing Shoes and Faribault Woolen Mills is well-suited for the challenge.Finally, with enough size and preference data for local shoppers, a wise merchant would be able to better estimate demand for specific pieces and buy smarter on short production runs: digital tools don't have to apply to just one-by-one manufacturing.
  • Posted on: 05/25/2017

    Is a self-service model Macy’s ticket to success?

    "Picked-over TJX" unfortunately describes the Macy's experience all too frequently. In the menswear department at my local Rosedale (Twin Cities) store, there is usually only one associate at the register with two or three customers in line; shirts and accessories are in haphazard heaps and inventory is not regularly replenished. Regardless of time of day, day of week, or season.If they can't keep 17"-34/35" standard-fit shirts of basic colors in stock, which must have a totally predictable demand pattern, then I don't see how putting shoes with their more-differentiated sizing and styling out for self-service is going to keep shoppers consistently happy. The thrill of the hunt only works when you can catch something....
  • Posted on: 05/22/2017

    Will Hy-Vee’s grocerant strategy set it apart from rivals?

    Of course, Lunds & Byerly's have been doing this for generations, but their locations are more core-metro, whereas the new Hy-Vees have mostly hit the outer ring. Lunds as well as Kowalski's do excellent business in grab-and-go, but even Cub Foods and yes, SuperTarget have significantly upped their game.
  • Posted on: 05/09/2017

    Should more brands offer rewards linked to store purchases?

    The two-foot-long receipts at CVS, et. al, aren't going to make it any easier. It's difficult enough to assemble receipts for my expense reports!
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