PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 07/12/2016

    Forget Prime Day – It’s Cow Appreciation Day

    I'm going to Chik-fil-A today. I already have my stickers on. The promotion must be working. Let's see how they handle the crowd.
  • Posted on: 07/06/2016

    Dollar stores — they have the meats

    No doubt about it, the dollar stores will grab more of the entire food segment. It is all about convenience and price. Since the consumer is already in the store and they see something of value that they can use, why would they not buy it.?
  • Posted on: 06/29/2016

    Walmart promotes and takes heat for ‘Made in USA’ goods

    This kind of press is not only bad for Walmart, it is bad for the entire business community. This is the type of stupid error or lack of accountability and responsibility that is eroding the confidence of the American consumer in both the public and private sector. If companies or governments claim to be doing something as simple as labeling where something is being made or what it is made of and then lies to the consumer, the consumer at some point will lose all faith in the organization.
  • Posted on: 06/27/2016

    The independent retailer lives on

    The one major advantage the small retailer can have that the large retailer will never be able to duplicate is quality of customer service. The only caveat is that this requires the skill and ability to find, hire, and retain STAR employees. Something that, I am sorry to say, most small retailers have never mastered the skills necessary to do.But those that have end up winning the war for customers.
  • Posted on: 06/20/2016

    Would ‘driverless’ carts enhance shopping in stores?

    Interesting to think about, neat to build. But no ROI will make it a dud.Walmart will most likely learn some stuff about how to use robots in the shopping experience, but will it create an ROI? My answer is NO. In fact, it will cost sales. Just think about the fact that the cart takes you on the shortest path and no impulse purchases are allowed.
  • Posted on: 06/14/2016

    Is store manager retention being neglected?

    One of my favorite quotes is, "The most important decision a manager makes is who he allows in the door to help take care of the customer." Recently I realized and blogged about a change I make when I use the quote, "The most important decision an area manager or owner makes is who she allows in the door to help take care of her employees."Remember, new employees join companies but the main reason they stay or leave is the relationship they have with their manager.
  • Posted on: 06/09/2016

    Home Depot and Lowe’s can’t touch Ace for satisfied customers

    Two questions in one. Ace leads the pack because of 3 things:
    1. Local ownership which cares about employees and customers. This means lower turnover.
    2. Training, training and more training of staff.
    3. They have a couple of companies that want to put them out of business so they have to stay sharp if they want to survive.
  • Posted on: 06/07/2016

    Is monitoring employee data the right move for retailers?

    As I read this article, I think back 25 years ago when polygraph was an acceptable tool to use when it came to hiring. Government found it too evasive and outlawed it. The same is going to happen if this movement moves forward.
  • Posted on: 05/27/2016

    Tips for more productive staff meetings

    An informed, trained and engaged staff is a retailer's most potent weapon. As I have said in the past, we need to have a workforce that wants to work for us, not one that needs to work for us.Be it a formal meeting, a daily huddle, a chat out one-on-one with an employee at the end of the day, it does not matter. Just take the time to train your staff and make them feel involved and appreciated.
  • Posted on: 05/27/2016

    Should Sears sell its Craftsman, DieHard and Kenmore brands?

    Sears should reinvent itself. Do what they still seem to do best — become a place for hard goods and get out of soft goods. Get rid of the big stores and build on the appliance store model that seems to be working for them.
  • Posted on: 05/26/2016

    Walmart to end price matching in some stores, but not really

    If you are going to match prices, do it any way that is easy for the customer. If you are not going to make it easy for the customer, don't do it. If you make it difficult, it looks like bait and switch. You end up with more bad customer feelings then good ones.
  • Posted on: 05/11/2016

    This Bud’s – er, America’s – for you

    Simple answer — FAILURE. For all of the reasons stated above. They can change the label but if they don't change what is in the can it still the same product.

    You can dress a pig up to look like a cow. But all you have is a dressed up pig.

  • Posted on: 05/10/2016

    H-E-B takes third-party route to deliver groceries

    This is a smart move for H-E-B for a number of reasons. H-E-B has a habit like most great operators of experimenting with a number of different concepts and processes and picking the one that works out best instead of putting all of their resources on one concept and hoping they picked the right one. They also seem to want to learn from others and see how they can improve on the process.

  • Posted on: 05/06/2016

    Holy Smiley Face! Walmart brings back greeters

    Nice try to put a positive spin on preventing theft.

    This still does not address what I see as the biggest challenge facing Walmart when it comes to customer service. Getting customers through the checkout line faster.

    It is nice to be welcomed into the store and nice to be told thanks for shopping with us. Both of those actions will never make up for the length of time a customer has to spend in the checkout line.

  • Posted on: 05/02/2016

    ‘One size fits all’ doesn’t work for Millennials

    The best way to find out not only what your customers want but how they want it is the same way you find out what your employees want. ASK THEM.

    Quit trying to sell and manage people as a generation and learn to sell and manage them as individuals.

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