PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 09/22/2016

    What happens when managers unintentionally demotivate employees?

    The number one thing that managers do to demotivate their best employees is not on the list. Note I said their best employees. Our research has shown that managers who not handle problem employees and put up with sub-par performance from fellow employees is the most damaging factor affecting the STAR employees, the ones who truly make a difference.
  • Posted on: 09/22/2016

    Coming soon – a members-only store for the ultra rich

    Plain and simple, not even worth the time on comment on it. It reminded me of a movie title: Dumb and Dumber.
  • Posted on: 09/20/2016

    Zappos and Meijer among retailers touting their corporate values

    Both are great and it is not a matter of which is better, the point is that they both have corporate values and not only share them but live them.
  • Posted on: 09/06/2016

    Will new retail associate roles drive Apple’s sales even higher?

    This is not a great move on the part of Apple for a few of reasons:
    1. It creates a employee hierarchy in the store which will go along way to reduce the team spirit approach that has worked so well for Apple in the past.
    2. It further segments the store into specific groups rather then giving the customer the feeling that anyone in the store can solve their problem.
    3. It will turn on some employees, but will most likely turn more of them off.
  • Posted on: 09/02/2016

    Walmart cuts in-store back-office jobs

    This is a no brainer and a great move for Walmart, and something that every executive in every business needs to be thinking about. They should ask themselves the following questions about every job:
    1. Can we do this job differently?
    2. Can we do this job without having to hire someone to do it?
    3. Does the job need to be done at all?
    And if we've learned anything from the airlines, maybe ask how can we get the customers to do the job for themselves?
  • Posted on: 08/30/2016

    Is the Millennial car shopper Amazon’s next big audience?

    This could be a great service if it can get around all of the rules/laws and restrictions that car dealers have been able to get placed on the books to stop competition from creating a new model of selling cars. Just look at some of the challenges Telsa has faced in trying to sell cars directly to the public.
  • Posted on: 08/29/2016

    Target holds first storewide sale

    A sale is a sale whether it is one item or the entire store. If it brings in more traffic and sells more product it is good. If all it does is condition the buyer to wait for the next sale and not shop the store except for during sales it is BAD.
  • Posted on: 08/22/2016

    Is on-site childcare the key to cutting employee turnover?

    Most retailers fight even giving standard benefits to employees. So what makes you think they are going to add child care? I just finished talking to a group of retailers and I asked one questions and was surprised at the answer I got that sums up most retailers' attitude about employees. The question was, How many of you would spend even $100 per opening to do a better job of hiring? Only 4 percent of the hands went up. If they are not willing to spend $100 to hire a better person, what makes any one think they are going to spend money on childcare?I think most retailers need to change their thought processes. They are paying one hell of a premium for high turnover. Call it a turnover tax. If you want to keep great employees you have to give them a reason to stay because if you don't someone else will give them a reason to leave.
  • Posted on: 08/19/2016

    What can retailers do to find and hire amazing people?

    Before I wrote this response to the question above I wrote a response to one of the other comments where I talked about how smart employers don't hire for skill they hire for attitude.When it comes to just the recruiting piece there are some great ideas in the list above. To expand on it just a little because there are over 100 ideas on how to recruit great front-line employees:
    1. Always be looking for your next employee. Don't go shopping for employees when you are hungry.
    2. Every applicant at your interview is worth two or three more applicants. All you have to do is tell them you want to talk to people they work with, not people they work for.
    3. Adopt a high school in your area and support them and you can get some great employees.
    4. Call the great employee who have left you and see if you can get them to come back.
    Two additional tips:
    1. Make it very easy for applicants to apply but make the job hard to get.
    2. The best way to reduce your hiring needs is to keep your great employees longer. Treat they like gold because they are the ones that make you the gold.
    Read the book "Hire Tough Manage Easy."
  • Posted on: 08/19/2016

    What can retailers do to find and hire amazing people?

    I have to disagree with one part of this comment. Costco-type workers are not all young, good looking, fit and quick on their feet and neither should the people hired all fit that mold.Costco workers are positive, customer focused and don't "say it's not my job." They are what I, in my program, call STARS -- Self-motivated, Talented and trainable, Accountable, Reliable and Stable. These are all attitudes, not elements of appearance or even skills. Smart retailers hire for attitude and train for skills.
  • Posted on: 08/12/2016

    What does it take to regain customers’ trust once it’s been shaken?

    There are some great points in the article but I would summarize by saying there are three keys you need to focus on to overcome the bad experience you have created.
    1. Apologize and admit you made a mistake or that the problem occurred.
    2. Tell them what you have done to fix the problem.
    3. Give them a reason to come back.
    You can solve the problem, but if you don't get them to come back and give you another chance then you failed.
  • Posted on: 08/05/2016

    Will labor scheduling upgrades make Walmart a better retailer?

    What ever is scarce has value. In today's world one of the scarcest things we have is time. The more that can be done to make workers feel like they have more control over their time the greater the benefit.This is definitely a step in the right direction for Walmart. This should pay major dividends in reduced turnover and higher productivity.
  • Posted on: 08/03/2016

    Disney may track park visitors using shoe recognition tech

    Just the next step in someone or something being able to know where you are and what you are doing every hour of every day. Wonder what will be next?I think/know I am getting paranoid.
  • Posted on: 07/28/2016

    Has Nordstrom lost its customer experience edge?

    Nordstrom has not lost it strong customer-centric focus. Mr. Nordstrom realizes that if the store is going to compete in today's changing world of retailing it is going to need to up the bar.When I read this story I thought back to a statement that Lee Smith, past CEO of Walmart, made a number of years ago when asked how he would rate Walmart as a retailer on a scale of 1 to 10. His rating was only a six. We will always be striving to get better.
  • Posted on: 07/12/2016

    Forget Prime Day – It’s Cow Appreciation Day

    I'm going to Chik-fil-A today. I already have my stickers on. The promotion must be working. Let's see how they handle the crowd.

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