Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 08/14/2017

    Will Aldi upset the grocery home delivery cart?

    For starter let me say that I love shopping at Aldi, though I don't go there often because of some of the limited selection ... and now for the "but." If they had home delivery they would get more of my business.I would not mind paying the delivery fee because I still think I will save money, but more importantly I would get a quality food product.
  • Posted on: 08/01/2017

    Will Gen Z demand a new level of collaboration?

    When it is all said and done, remember: you market to generational groups, but you sell to and manage individuals.
  • Posted on: 07/12/2017

    How is Walgreens getting older shoppers to use its mobile app?

    Designing the app to appeal to their customers no matter the customer's age is a great move. The question is, how many of these features will turn off people who are more comfortable using apps? I think the answer is none. They will still experience all of the benefits.My question is, what could be done with their present hiring app to make it easier and more efficient to use?
  • Posted on: 06/28/2017

    Will AI make better hiring decisions than humans?

    Two quick comments:1. AI is wonderful at predicting things, but people are different in many ways and they don't come with manuals or directions on how to get them to be more productive.2. The real difference between average and great performers is that great performers do the things they do not like or want to do that need to be done to be great. If we can get AI to tell us who will not only have the skill and ability, but more importantly thrive in specific environments that are always changing, then maybe that will be a real game changer.
  • Posted on: 06/16/2017

    What happens now that Amazon is acquiring Whole Foods?

    The world of food retailing just changed and in some cases brick and mortar is still important. Just remember that Amazon owns Zappos, yet other shoe retailers still exist and thrive.
  • Posted on: 06/02/2017

    Can Walmart workers deliver better last mile results on their way home from work?

    I am not a lawyer but all I see is a major liability problem for Walmart if one of those employees has an accident on the way to delivering an order. The second question is, how are the workers going to be compensated for time and mileage?
  • Posted on: 05/03/2017

    Will Five Below strike gold in California?

    Five Below has a great product, seems to have figured out how to hire better-than-average retail employees and is consistent in the area of execution. If they can stay on track they should be able to scale to 2,000 locations successfully.
  • Posted on: 04/26/2017

    Will 7-Eleven’s plan to deal with worker shortages in Japan migrate to America?

    Just take a look at the cover and lead article of this month's Convenience Store Decisions magazine. There you will find the following quoted based on our findings of their just-completed 9th annual HR survey of the c-store industry."The survey found overall optimism for the year ahead but the number one concern was is staffing."Staffing rates number one over government regulations, technological challenges and the competitive market place.Most all of the respondents were looking at ways to reduce labor costs by the use of technology. So in answer to your questions, more technology is on the way in the c-store industry to help relieve the pressure on staffing.
  • Posted on: 04/24/2017

    What customer service lessons can be learned from United Airlines?

    The question asked in the headline of this article and the discussion questions are very different questions.The headline question is, what customer service lesson can we learn from the United Airlines incident?The lesson was not one of customer service. It is the need to do the following things:
    1. Train your employees on how to deal with difficult customers and still retain the customer;
    2. Empower your employees and expect them to do the right thing, but let them know what the right thing is;
    3. Don't have dumb rules. (Why not ask your employees what the dumbest rule is that you have?);
    4. Follow the Dilbert formula. 80 percent is hiring and training great employees and 20 percent is leaving them alone and letting them do their job.
  • Posted on: 04/17/2017

    Should retail employees have board representation?

    To start with, I disagree with a number of comments that talk about employees not being investors. As I see it they are the biggest investors that you have. They may not be investing money but they are investing something that most of us find to be of even greater value then money. They are investing their time. And the smarter you treat your investors the more likely they are going to be involved with your organization.It would be an even better idea to get every board member out on the floor for a couple of hours instead of just sitting in a board meeting.
  • Posted on: 03/28/2017

    How will automation transform selling floor jobs?

    Retail jobs as we know them today are going away. Just as so many office jobs have gone away. How many offices still have secretaries? We now have administrative assistants. What has happened to all the telephone operators? They have been replace by automated answering systems and voicemail.With all of these changes, we still have the lowest unemployment rates that we have seen in this decade.Yes the retail jobs will change, but the need for people to do jobs in retail will still be there.
  • Posted on: 03/06/2017

    Should grocers open slow checkout lanes for seniors?

    Ok, I have to admit that I qualify for the slow lane. Would I use it? Only if there were no one in it so I could get out of the store faster. I will walk out of a store if the lines are too long and not moving.If your customers want a positive social experience, and I think most customers do, that can be achieved my hiring friendly employees and allowing them to communicate with the customers.
  • Posted on: 02/15/2017

    Zappos takes to the road to connect with consumers

    The answer is simple. If you take the approach that Zappos is taking -- that it is not about sales but rather it is about connecting, and you already have customers who love your brand -- you have everything to gain and nothing to lose.You have just added a high touch component to a brand that already has a high feel component.It is like going to Vegas and taking the Zappos Tour. If you are a retailer and ever get to Vegas you need to take the tour that Zappos offers.
  • Posted on: 02/02/2017

    Will retailers beat back the border adjustable tax?

    Looks like 83% of the people who answered he polling question do not feel this is a good idea. Lots of reason are expressed above.Just to add an additional point. If any jobs are brought back, they are not the jobs American seem to want or need. We need jobs that create real value in relationship to the hours worked. Most of the jobs we are looking at bringing back are going to be going away because of automation.A comment on the wall with Mexico. It is not the Mexicans that are coming across the boarder, it is people from other countries who are using Mexico as a crossing point. This is a US problem not a Mexican problem.
  • Posted on: 01/31/2017

    Will feel and touch tech transform mobile marketing and commerce?

    The simple fact is the more senses involved the greater the experience. In the hyper world of technology advancement, I predict that in 3 to 5 years this will have been something that is widely adopted.

Contact Mel