Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 01/02/2018

    Is Walmart aiming for a new customer with personalized text shopping?

    As I read about this initiative one statement comes to mind: "change is inevitable but growth is optional." I see this and other moves by Walmart as them saying they are going to change and will continue to modify their market and find new customers. Whatever it takes.It's a great move on their part. They have nothing to loose by trying this strategy and everything to gain.
  • Posted on: 11/16/2017

    Amazon Go still plans to transform convenience in retail stores

    With labor cost being one of the major costs in the c-store industry along with the pressure on wages and the shrinking labor pool, Whether from Amazon or someone else in five years we will accept this type of checkout as standard.Also Amazon is not the only player in the game and automated stores are also being test in Japan because of the shortage of workers willing to work in the industry for what the industry can afford to pay.
  • Posted on: 10/30/2017

    American Eagle invites college kids to do their laundry

    At first blush sounds like a neat idea. But once you begin to think about all of the logistics and the customer, the idea does not have a lot going for it. But has a lot going against it.The press is going to be great to start with -- if it gets up and running. And note I said "if."On the negative side, layout, hours, location, noise, availability ... the list keeps getting longer and longer.
  • Posted on: 10/17/2017

    Should Kroger sell its c-stores?

    I think this one-liner sums it up: "It is not the fast who eat the slow or the big who eat the small. It is the focused and the flexible who beat the un-flexible and unfocused."Kroger needs to stay focused and flexible if it plans to grow and survive in today's marketplace.
  • Posted on: 10/12/2017

    How can retail stores open doors to higher quality applicants?

    As the author of this article I appreciate all of the comments and suggestions. Everyone who wrote about what we need to do to recruit, hire,and retain employees were right on. But that is a whole different discussion. This was just about do you make it easy for them to get into your system assuming they have some interest in applying. It is not even about giving them a reason to apply.
  • Posted on: 10/03/2017

    Empowered employees separate Zumiez from the competition

    The overall package is right on for the people they hire because they hire people that fit their culture. A different culture will fail if they hire the same people.The key here is to define your culture and hire people that fit that culture. It will reduce your turnover but it may not grow your sales.The key at Zumiez is they have a very competitive culture and hire people who are very competitive.
  • Posted on: 10/02/2017

    Could retail workers benefit from implanted microchips?

    Most people, especially the younger generations, have already given up most of the rights to their private information to the companies they interact with. Not too many years ago this would have seemed impossible to believe it would happen.The same is going to happen with RFID implants. It will make life simpler but it will have a high cost in relationship to privacy.
  • Posted on: 09/28/2017

    Macy’s counts on new rewards program

    I love getting Macy's discount coupons just so I can read all of the exceptions on the back. If they want to start simplifying the program, start by making it easier to use the discount on everything in the store or don't discount.Costco succeeds because of low overall markup, and by exceeding customer expectations. Yes a different model, but one that is easy to understand.
  • Posted on: 09/26/2017

    Goodwill finds the need to spin off a down-market concept

    Forget the opening of a new concept, the real question I want to ask is if Goodwill has gotten away from its real purpose -- to supply goods and training to an under-served part of our population. I donate goods to Goodwill for them to use the money to provide training and goods to people who are disadvantaged. It looks to me like they are now putting sales above mission.
  • Posted on: 09/26/2017

    Will Target’s wage hikes be a differentiator?

    The wages across the retail and hospitality sector show that it is not the skills or education that one has but the scarcity of people willing to do the job that will determine the wage rate. That said, with increase in wages Target and all other retailers are going to need to increase the productivity of those workers or take a major hit to their bottom line.
  • Posted on: 09/22/2017

    Walmart’s Christmas plans do not include seasonal hires

    There are two things that concern me:
    1. How much pressure will management put on workers who may not want the extra hours or as many hours as the store needs them for?
    2. Will there still be a shortage of workers because the stores were pressured to not hire what is really needed for the holidays?
    Last year I still saw long lines at the checkout and, more importantly, long check out times.
  • Posted on: 09/15/2017

    Kitchen 1883 may be a new platform for Kroger’s growth

    Like many others on the panel I have to keep wondering, what is Kroger's unique selling proposition? What are the top 10 things that are going to drive me to eat at the restaurant? Just because they sell raw food and even some prepared food? It just seem strange to walk into a grocery store and sit down and eat. One suggestion is to make it a separate standalone unit or in some way separate it from the store.I would love to see them open a restaurant under a different name and a different location not connected to the store and see if it is good enough to draw customers and thrive.
  • Posted on: 09/14/2017

    Millennials, not Boomers, say associates are key to shopping experiences

    Just two quick comments so I don't just keep repeating what has already been written.1. All things being equal, people do business with people they like. All things being unequal, people do business with people they like.2. The quality of the people is important only if having and delivering great customer experience is important. No matter how much technology you use. The quality of your people is the ultimate test.
  • Posted on: 09/07/2017

    Should retailers rent fans to create buzz for their businesses?

    You may create the buzz but if you don't deliver you just wasted money.
  • Posted on: 08/29/2017

    Are Whole Foods’ price cuts game-changing for food retailing?

    Amazon has lots to gain with low downside risk. I see them milking this acquisition for all it is worth in the press. Something they are an expert in. They will turn the store into another major perk for Prime members, and get to test things in 450 brick-and-mortar stores with a high-end customer base. It's a great place to test new technology in the retail space like the automated c-store they demonstrated last December.

Contact Mel

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