PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 08/29/2016

    Target holds first storewide sale

    A sale is a sale whether it is one item or the entire store. If it brings in more traffic and sells more product it is good. If all it does is condition the buyer to wait for the next sale and not shop the store except for during sales it is BAD.
  • Posted on: 08/22/2016

    Is on-site childcare the key to cutting employee turnover?

    Most retailers fight even giving standard benefits to employees. So what makes you think they are going to add child care? I just finished talking to a group of retailers and I asked one questions and was surprised at the answer I got that sums up most retailers' attitude about employees. The question was, How many of you would spend even $100 per opening to do a better job of hiring? Only 4 percent of the hands went up. If they are not willing to spend $100 to hire a better person, what makes any one think they are going to spend money on childcare?I think most retailers need to change their thought processes. They are paying one hell of a premium for high turnover. Call it a turnover tax. If you want to keep great employees you have to give them a reason to stay because if you don't someone else will give them a reason to leave.
  • Posted on: 08/19/2016

    What can retailers do to find and hire amazing people?

    Before I wrote this response to the question above I wrote a response to one of the other comments where I talked about how smart employers don't hire for skill they hire for attitude.When it comes to just the recruiting piece there are some great ideas in the list above. To expand on it just a little because there are over 100 ideas on how to recruit great front-line employees:
    1. Always be looking for your next employee. Don't go shopping for employees when you are hungry.
    2. Every applicant at your interview is worth two or three more applicants. All you have to do is tell them you want to talk to people they work with, not people they work for.
    3. Adopt a high school in your area and support them and you can get some great employees.
    4. Call the great employee who have left you and see if you can get them to come back.
    Two additional tips:
    1. Make it very easy for applicants to apply but make the job hard to get.
    2. The best way to reduce your hiring needs is to keep your great employees longer. Treat they like gold because they are the ones that make you the gold.
    Read the book "Hire Tough Manage Easy."
  • Posted on: 08/19/2016

    What can retailers do to find and hire amazing people?

    I have to disagree with one part of this comment. Costco-type workers are not all young, good looking, fit and quick on their feet and neither should the people hired all fit that mold.Costco workers are positive, customer focused and don't "say it's not my job." They are what I, in my program, call STARS -- Self-motivated, Talented and trainable, Accountable, Reliable and Stable. These are all attitudes, not elements of appearance or even skills. Smart retailers hire for attitude and train for skills.
  • Posted on: 08/12/2016

    What does it take to regain customers’ trust once it’s been shaken?

    There are some great points in the article but I would summarize by saying there are three keys you need to focus on to overcome the bad experience you have created.
    1. Apologize and admit you made a mistake or that the problem occurred.
    2. Tell them what you have done to fix the problem.
    3. Give them a reason to come back.
    You can solve the problem, but if you don't get them to come back and give you another chance then you failed.
  • Posted on: 08/05/2016

    Will labor scheduling upgrades make Walmart a better retailer?

    What ever is scarce has value. In today's world one of the scarcest things we have is time. The more that can be done to make workers feel like they have more control over their time the greater the benefit.This is definitely a step in the right direction for Walmart. This should pay major dividends in reduced turnover and higher productivity.
  • Posted on: 08/03/2016

    Disney may track park visitors using shoe recognition tech

    Just the next step in someone or something being able to know where you are and what you are doing every hour of every day. Wonder what will be next?I think/know I am getting paranoid.
  • Posted on: 07/28/2016

    Has Nordstrom lost its customer experience edge?

    Nordstrom has not lost it strong customer-centric focus. Mr. Nordstrom realizes that if the store is going to compete in today's changing world of retailing it is going to need to up the bar.When I read this story I thought back to a statement that Lee Smith, past CEO of Walmart, made a number of years ago when asked how he would rate Walmart as a retailer on a scale of 1 to 10. His rating was only a six. We will always be striving to get better.
  • Posted on: 07/12/2016

    Forget Prime Day – It’s Cow Appreciation Day

    I'm going to Chik-fil-A today. I already have my stickers on. The promotion must be working. Let's see how they handle the crowd.
  • Posted on: 07/06/2016

    Dollar stores — they have the meats

    No doubt about it, the dollar stores will grab more of the entire food segment. It is all about convenience and price. Since the consumer is already in the store and they see something of value that they can use, why would they not buy it.?
  • Posted on: 06/29/2016

    Walmart promotes and takes heat for ‘Made in USA’ goods

    This kind of press is not only bad for Walmart, it is bad for the entire business community. This is the type of stupid error or lack of accountability and responsibility that is eroding the confidence of the American consumer in both the public and private sector. If companies or governments claim to be doing something as simple as labeling where something is being made or what it is made of and then lies to the consumer, the consumer at some point will lose all faith in the organization.
  • Posted on: 06/27/2016

    The independent retailer lives on

    The one major advantage the small retailer can have that the large retailer will never be able to duplicate is quality of customer service. The only caveat is that this requires the skill and ability to find, hire, and retain STAR employees. Something that, I am sorry to say, most small retailers have never mastered the skills necessary to do.But those that have end up winning the war for customers.
  • Posted on: 06/20/2016

    Would ‘driverless’ carts enhance shopping in stores?

    Interesting to think about, neat to build. But no ROI will make it a dud.Walmart will most likely learn some stuff about how to use robots in the shopping experience, but will it create an ROI? My answer is NO. In fact, it will cost sales. Just think about the fact that the cart takes you on the shortest path and no impulse purchases are allowed.
  • Posted on: 06/14/2016

    Is store manager retention being neglected?

    One of my favorite quotes is, "The most important decision a manager makes is who he allows in the door to help take care of the customer." Recently I realized and blogged about a change I make when I use the quote, "The most important decision an area manager or owner makes is who she allows in the door to help take care of her employees."Remember, new employees join companies but the main reason they stay or leave is the relationship they have with their manager.
  • Posted on: 06/09/2016

    Home Depot and Lowe’s can’t touch Ace for satisfied customers

    Two questions in one. Ace leads the pack because of 3 things:
    1. Local ownership which cares about employees and customers. This means lower turnover.
    2. Training, training and more training of staff.
    3. They have a couple of companies that want to put them out of business so they have to stay sharp if they want to survive.

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