PROFILE
  • Matt Henderson
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Matt Henderson

Business Development Manager--Retail Architecture
Matt Henderson brings over eighteen years of experience in the building industry, and he currently works with retail and grocery companies to provide architectural design and rollout services.
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  • Posted on: 12/06/2016

    Will the tech behind Amazon Go redefine convenience at retail?

    If the technology works as well as their promotional video suggests, I think this will be a game changer for the entire retail industry. There have been other attempts to allow customers to scan their items with their cell phone, and then have them charged directly to their account. However, those earlier attempts did not provide enough protection to the retailer against the potential for shoplifting. This technology seems to provide that protection to the retailer, while offering greater convenience to the consumer. Like others who have commented in this thread, the accuracy and efficiency of the technology will determine the ultimate success.
  • Posted on: 11/09/2016

    How to use e-mail to engage past customers

    From a personal standpoint, I get tired of being bombarded with commercial interests, whether it’s billboards, television advertisements or emails. I think that retailers need to be conservative in their frequency of emails. If I do business with a company, and then start receiving daily or multiple emails each week, I quickly mark them as spam. It also makes me hesitant about doing business with them again.
  • Posted on: 11/07/2016

    Ode to retail: Death of the traditional mall

    While malls need to enhance their appeal as a destination, providing a “community gathering place” does not insure success. Landlords and retail tenants both need to earn a profit in order to justify and pay for their expenses. So, I believe that commerce will continue to be the primary focus for them both. Fortunately, people are willing to pay for food and entertainment.Undoubtedly, many retailers must integrate online shopping into their branding and business strategies. Keep in mind, though, it costs lots of money to package an item and ship it to a sole customer. Despite Amazon’s success, their profits remain low. The instant gratification experienced when one is able to buy a product off of the shelf is also a major driver that sends customers to stores. So, I am very skeptical of the idea that retailers will be more successful by offering experience in effort to drive more transactions to their online platform, while sacrificing more profitable in-store sales.
  • Posted on: 11/02/2016

    Will curbside pickup drive front-end sales at CVS?

    According to Walmart’s CEO, new customers are going to their stores because of online pickup. If CVS also attracts new customers, this will likely be a winning strategy.
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