Liz Crawford

SVP, Strategy & Insights, MATCHMG

Liz Crawford is the author of “The Shopper Economy” (McGraw-Hill), winner of the Marketing Book of the Year Silver Award 2013.  Today she is VP Strategy & Insights for MatchShopLab, a division of Match Marketing Group.

She brings over 20 years in brand management and consulting experience with a concentration in innovation. Her concept and new product launch, Lysol Antibacterial Kitchen Cleaner, won the Edison Award for New Products. She has launched over a dozen new products into the CPG market.

Her clients over the years have included Publix Supermarkets, Bausch & Lomb, Kimberly Clark, Safeway, MeadWestVaco, Kraft, P&G, Dannon, Johnson & Johnson, Pfizer, Nabisco, Colgate, Ford Motor, Pillsbury, and Lipton. Liz has experience conducting focus groups in Europe, China, Japan, Australia, Mexico and Morocco and throughout the U.S., reaching into a wide array of demographic and psychographic segments.

Liz has also contributed articles to publications like CBSMarketWatch, National Review Online, The Hub, Chain Drug Review and Shopper Marketing Magazine. She taught several semesters as an adjunct marketing professor at Emory University’s Goizueta Business School and New York University’s Stern MBA program. She has an MBA from New York University and a BA in English from Columbia University.

Liz has been quoted in , BusinessWeek, Brandweek, Barron’s, Women’s Wear Daily, Fox News, ABC News, Public Radio, the Associated Press, Miami Herald, Sacramento Bee, Washington Times, Drug Store News, and New Products Magazine among others.

Author of "The Shopper Economy" (McGraw-Hill), Winner of the Marketing Book of the Year Award, Silver
  • Posted on: 01/10/2017

    Will 2017 be the year of the chatbot?

    Yes, chatbots will be a mainstream tool -- the question is timing. But if it truly takes the 10 years that Professor Fader suggests, we may have other adjacent technologies that morph the chatbot offering even further. For example, mainstreaming AI chip implants or contact lenses with augmented reality. (These things already exist, but are not mainstream). Hey -- don't laugh! Who know we'd be mesmerized by little screens 10 years ago?
  • Posted on: 01/06/2017

    RetailWire’s top five discussions of 2016 – What will top the list in 2017?

    Here are the topics for 2017: AMAZON, AMAZON, AMAZON. Their stated goal is "to be Earth's most customer-centric company ... " This implies global domination, and I believe they are fully on the path to achieving this. The only real threat to Amazon's future is Alibaba.
  • Posted on: 01/05/2017

    Will Millennials lead a resurgence in home cooking?

    We need to redefine cooking.What qualifies as "cooking" for a Millennial is not the same as generations past. Meal assembly, heat and eat, frozen dinners and meal kits all qualify as home cooking. Will there be a "resurgence"? That depends on the economy. If the stock market continues to rise and unemployment remains low, restaurant takeaway will surge. If the economy dips down, eating at home (and any form of home "cooking") will surge.
  • Posted on: 01/04/2017

    Should workers have the right to disconnect?

    This is the 21st century version of "workers' rights."The industrial revolution spawned unions (especially the ACWA), which demanded a five-day work week and got it. Henry Ford was another five-day work week trend setter. In today's world, most of us don't quite work together the same way - we have more of a freelance society, or a gig economy. Under these conditions, and in light of constant communication, the demands of a workforce need to be kept in check in another way. How much do we "owe" an employer? A client? Our whole lives?Sanity can be achieved through cultural norms or through regulation, but let's hope it's the former.
  • Posted on: 01/03/2017

    How can retailers make online reviews more useful?

    I love the sorting function. This is especially useful for clothing and shoes, where there are a few standard ratings such as fit (runs large/small), quality and, say, arch support. These are the dimensions that prospective buyers are looking for.
  • Posted on: 12/05/2016

    Does Alexa need a screen?

    While adding a screen certainly adds some benefits, I think the real killer app would be a screen that is a "projection" onto a nearby surface. For a cook, it could be the wall, a counter or the pan itself. For the weather, it could project onto a bathroom mirror or tile. Actually, Alexa should join forces with Corning, which has screen-enabled substrates for kitchen and bath.
  • Posted on: 11/14/2016

    Where are the omnichannel metrics?

    The keys to measuring effectiveness in today's omnichannel world are conversion rates. The reason is that shoppers are coming into the retail space through a variety of doors -- so conversion rates through each door will vary no doubt, but that is the name of the game. Establishing those benchmarks is the next task of each retailer.
  • Posted on: 11/08/2016

    Omnichannel changes how retailers make price and promo decisions

    I agree with Max -- one price per customer. In the age of instantaneous price comparison, retailers can't afford to have single-channel pricing... unless the retailer is trying to incent shoppers to purchase through a particular channel.Also - about dynamic (personalized) pricing - be careful.
  • Posted on: 11/07/2016

    Ode to retail: Death of the traditional mall

    Shopping isn't dead. Shopping as an activity, especially a shared activity, is alive and well. Physical destinations are still relevant for this purpose and likely will be for a long time to come. The reason? Shopping is fun.So, the question becomes -- what form will the "mall" take? To become a sought-after destination today, the shopping destination should include some local "boutiques," not just national chains. It should incorporate some local architecture, not just a big, windowless box. It should include local restaurateurs and chefs, not just Orange Julius. Finally, the experience needs to have some porosity with the outdoor space -- I don't mean only a semi-landscaped parking lot. Make it a destination.
  • Posted on: 10/13/2016

    Amazon expands lead as product search default

    In my discussions with consumers, most visit Amazon first -- even if they don't buy there. The reason: ratings and reviews. Consumers trust each other and a fair review is worth many times a brand's advertising-speak. Since Amazon is so far out ahead of the pack in terms of reviews, they stand to continue to build momentum as shoppers prefer to have one trusted space to get their info (vs. trying to find the most recent site).
  • Posted on: 10/12/2016

    Will Amazon give new meaning to convenience stores?

    The C-Store business is sui generis. I am not convinced that Amazon can leverage either its brand or core competency to cover this new and unique area. I predict that it will have trouble gaining a foothold. But if established (Big If), then who knows? Sky's the limit.
  • Posted on: 10/11/2016

    Should retail prices in-store be the same as online?

    Yes - of course.
  • Posted on: 10/10/2016

    Will retailers lose retiring boomers to experiences?

    I agree that Boomers are looking for ways to declutter, simplify and enjoy. Boomers are entering a new phase of life. Toward that end, it may be more productive for retailers to look to the need gaps among this cohort. What about a trade-in proposition? Like trading in an old car.Trade-in your old sofa, chairs, curtains, whatever, in exchange for value toward new merchandise. Encourage them to start anew with furnishings, appliances and accessories that accommodate their new phase of life.The old stuff could be donated, the resulting "discount" is the incentive for them to refresh.
  • Posted on: 09/27/2016

    Facebook customizes ads to local inventories

    It's interesting that the goal seems to be driving traffic to the store. I think that e-tailers and aggregators like Amazon would combat this with a clickable link and free returns.
  • Posted on: 09/19/2016

    Are you ready for Generation Z?

    Generation Z will be more demanding of "instant" products and services -- see today's article "Amazon Delivers Beauty Products in an hour." But they are also inured to using technology to shop and procure goods. That means that the role of the salesperson, or store assistant will be forever changed when they come of age. Retailers need to get ready for the next generation of shoppers to navigate merchandise with their mobiles and provide an individual experience for each.

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