PROFILE

Jon Polin

Cofounder and President, StorePower
Jon Polin is Cofounder and President of StorePower, Inc., the leading supplier of digital tools to the grocery industry. Prior to StorePower, Jon started AbesMarket.com, the go-to online market for natural and organic products, which was sold in 2016.

Prior to his entrepreneurial pursuits, Jon cut his teeth in consumer marketing roles at Fortune 500 companies: The Clorox Company and Capital One. He started his career selling Frosty Malts and sodas as a vendor at Wrigley Field and shed a few tears after the Cubs lifted their 108 year World Series curse.

For more information, visit: www.storepower.com
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  • Posted on: 12/11/2017

    Will last-minute pickup payoff for Walmart?

    It's smart of Walmart to take advantage of their "90 percent of Americans live within 10 miles of one of its stores" strength. Though most of my frequent online orders arrive on time, as the holidays approach I get nervous about shipping and weather factors. To know I can personally go into a store and grab the items that are waiting for me and that I have already purchased, does offer some comfort. While I see this service as most relevant this month, I always love having a BOPIS (buy online pickup in store) option, especially on certain categories such as grocery.
  • Posted on: 11/27/2017

    Customer data is grocery’s new battleground

    Pulling past purchase data is a given at this point and will not differentiate any retailer from the rest. The next frontier is predictive data. Stores can now profile shoppers based on comparison to other shoppers with similar shopping history and increasingly predict what a given shopper will buy in the future. Stores who make relevant and value-added recommendations to consumers will win; stores who get it wrong will be seen as lacking in credibility.
  • Posted on: 11/16/2017

    Amazon Go still plans to transform convenience in retail stores

    While Amazon gets all the publicity, many players are working on checkout-less technology. Whether it’s actually three months away or three years away, it is inevitable. It will be one of the big boosts to saving physical retail. I believe many consumers are neutral to positive about walking around a store and filling a cart, but I don’t know any consumers who appreciate waiting in line, unpacking their cart, having their products rebagged, etc. Give consumers the positive parts of the physical shopping experience without the negatives.
  • Posted on: 11/15/2017

    Yes, retailers can also reward non-transactional behaviors

    In addition to thinking about how any consumer action enables me to reward that specific consumer, I would also push retailers to think about how the given action of one consumer may create value for other consumers. I would be happy to reward a consumer whose actions deliver no incremental value on him/her but enable me as a retailer to learn something that could be replicated and applied to other consumers.
  • Posted on: 11/14/2017

    Walmart’s online prices drive customers to its supercenters

    While this move may differentiate Walmart from Amazon, it does not do so in a way that Walmart wants. This move sends confusing signals to Walmart.com's growing base of customers, and it seems counter to so much of what Marc Lore has aimed to accomplish.
  • Posted on: 11/13/2017

    Retailers need supply chain urgency – now

    Once a retailer has spent the marketing dollars to bring in a customer, there is nothing worse than not then having the product a customer wants. Without the supply chain humming along almost flawlessly, there's no point in attracting customers.
  • Posted on: 11/09/2017

    Retailers are missing out on food photo ops

    The reason grocers aren't mobilizing around improved food photography is the same reason grocers are under-leveraging much of the promising technology that could improve their businesses; it requires doing things differently than they have always been done. Change is hard in any industry, and grocery is an industry that is especially averse to change.
  • Posted on: 11/06/2017

    Amazon undercuts rivals by adding discounts to marketplace seller prices

    This is Amazon, once again, pushing the race to the bottom and, on the way down, squeezing both rivals and brands who sell on Amazon. Maybe at some point more manufacturers will join Dyson and others who have vowed to not work with Amazon because of the corrosive effect doing so has on their brands.
  • Posted on: 11/03/2017

    Was Amazon scamming or searching for its HQ2 location?

    Amazon's considerations should be minimally different from other tech companies seeking a location for a headquarters: a skilled workforce, a compelling city for employees, tax benefits and accessibility. Most of Amazon's moves are done through a publicity lens, and this is no different. Good for Amazon for getting the hype machine rolling.
  • Posted on: 10/26/2017

    Retailers need to do a better job delivering groceries

    Logistics on frozen and refrigerated products are a matter of technology, and the world of grocery e-commerce is getting better and better in these areas. When it comes to produce, consider this: A consumer who shops for avocados for her household does so maybe once a week for a few weeks a year, but the guy working in the grocery produce section may handle avocados all day every day for weeks or months at a time. A case can be made that the grocery should pick better produce for a consumer than the consumer can pick for herself. In short, we are close to the day when delivered groceries are as good as, or better than, the quality a consumer can get in the store.
  • Posted on: 10/25/2017

    How will AI transform the online experience?

    AI is hot and a great buzzword but not simple to do well. If executed poorly, customers will hold the offending retailer responsible, not the software company providing the functionality. But it is coming ... and fast. I see the earliest relevant uses being to simplify the path to purchase for consumers who have a good idea of what they want but need a shorter path to get to it. Only down the road will AI be effective at helping consumers discover new brands and products that the consumer may not even realize s/he wants.
  • Posted on: 10/20/2017

    Walmart to open web mall with Lord & Taylor as an anchor

    With all due respect to Lord & Taylor, I can't believe they're the only retailer in Walmart's sights. It will be interesting to see who else follows. This strategy also starts to illuminate how Walmart will leverage the diverse set of retailers it's purchased in the past year. While all the industry attention is centered on Amazon, I like Walmart's innovative moves in e-commerce.
  • Posted on: 09/29/2017

    How can grocers improve their digital experiences?

    Grocers need to stop assuming that they are the same as apparel or electronics or any other category when it comes to digital. If I am shopping for a shirt online, I want to scroll to assess color, size, cut, etc. But like most consumers, when it comes to grocery, a.) I tend to shop from a list, and b.) I tend to buy the same items repeatedly. I don't need to assess my Cheerios or my Tide as if they are new shirts. A few progressive grocers are embracing the retail category differences with the help of some grocery-specific digital solutions. These progressive grocers will see the dividends.
  • Posted on: 09/27/2017

    Will customers let Walmart deliver in-fridge?

    Does it really matter if consumers go for this? What seems to matter in the heated Walmart-Amazon battle royale is which of these behemoths generates more chatter. Here we are talking about this latest Walmart innovation so score one for Team Walmart!
  • Posted on: 09/25/2017

    Would a radical partnership help Walmart thwart Amazon?

    Perhaps the greatest genius of Jeff Bezos is his unique ability to convince public markets for 20 years that profitability minimally matters. While Amazon is an impressive innovator and operator separate from their P&L, there is no question that altering their ability to operate with such low regard for profitability would hurt their e-commerce growth. The proposed Walmart-Google partnership path is a novel approach to get there.

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