NRF 2024: Are Inventory Robots Getting Friendlier?
At NRF 2024: Retail's Big Show, three vendors with robots stood out from the crowd. Are aisle-roving inventory robots finally coming of age?...
Shoptalk 2022: Retail media is the message from Instacart
Presenters at this week’s Shoptalk in Las Vegas addressed several themes of great concern to retailers, but none captured greater attention than the discussio...
Should Macy’s de-omnify?
On the heels of Macy’s exuberant earnings report last week, which pushed its stock price up 21 percent overnight to a 230 percent gain for the year to date, a...
What’s Kroger doing most right?
At this week’s GroceryShop trade event in Last Vegas, Kroger chairman & CEO Rodney McMullen took the opportunity to enumerate a series of initiatives his comp...
Will online food and beverage sales be even bigger than imagined?
Few would deny that online grocery sales are gaining momentum, yet there's debate on how far and how fast. A soon-to-be-released study from FMI and Nielsen prev...
Kraft Heinz ‘embraced failure’ in digital transformation
To drive its digital transformation and fully explore new solutions, Kraft Heinz had to create a “culture that really embraced failure.” What advice would h...
Enjoy Life connects with consumers ‘one-to-one’
Enjoy Life, a Mondelēz-owned brand, has moved toward one-to-one marketing, led by insights obtained from analysis of consumer data. What advice would have for ...
Apocalypse? No. Retail faces a reset
Is the retail industry sinking in a quagmire of its own making? Is it succumbing to a heartless assault by Amazon.com, or are we witnessing a transformation wro...
Walmart is focused on expanding its digital brand portfolio
Walmart has been throwing its considerable weight into an impressive array of digital strategies, ranging from click-and-collect at its mainline stores to digit...
In this digital revolution, stores are media
Innovative, digital-first retail concepts are sprouting physical stores as the revolution continues in how consumer goods are brought to market. Is the era of p...
Are ethics compatible with AI?
Ethics is a topic seldom addressed at retail industry forums and perhaps less often in discussions about high tech. So it was notable that a panel session was o...
Grocers confront the fragmentation of loyalty
New research reveals a more granular picture of the fragmented nature of consumer loyalty in the grocery sector. In a presentation at NRF, findings were shared ...
Retail concepts get lost in translation
“Why does retail fail so often when it crosses borders?” David Marcotte, SVP strategic advisory services, Kantar Consulting, posed this question to kick off...
Is online fulfillment from stores too complex for e-grocery?
Supermarkets without a firm handle on on-shelf availability and store-level perpetual inventory had better think hard before committing to an online ordering/in...
Sam’s says it’s scoring with club pickup
Club Pickup — the Sam’s Club version of click-and-collect fulfillment — is gaining traction with business customers and is poised for growth, said Jamie I...
Can Nordstrom.com compete on experience over price?
Competition in online retail has long been characterized by a relentless focus on low prices and free delivery. In a world where cheap and fast usually wins, No...
It’s the Millennials’ world
In a presentation at the recent Shop.org, W. Hunter Thomas, a consultant with PricewaterhouseCoopers, and Gabbi Baker, assistant account executive with OgilvyOn...
Shoptalk recap: Fulfillment’s faster, freer finale
In the frictionless world of online retailing, getting the order is easy. Delivering on the promise is hard. At Shoptalk last week, retail thought-leaders share...
Shoptalk recap: Are stores flying or dying?
For the movers and shakers who gathered at the inaugural Shoptalk conference this week, an existential question still remains unresolved: Are stores poised to s...
Use of Big Data in CPG marketing still a work in progress
A national survey by the Shopper Technology Institute of CPG marketers found that few companies have an enterprise Big Data strategy in place, and most are simp...