PROFILE

Ian Percy

President, The Ian Percy Corporation

Ian Percy is a Possibilities Expert and the founder of The Infinite Possibilities Initiative, a process for applying principles from quantum and energetic science for exponentially higher levels of innovation and profitability. An organizational psychologist, he is one of the most acclaimed business and inspirational speakers in the world. Successful Meetings magazine declared him “One of the top 21 speakers for the 21st century” and he is one of only three speakers inducted into both the US and Canadian Speaker Halls of Fame. Ian’s remarkable ability to blend depth of insight with inspiration is sought after by a wide variety of corporations and associations.

Recently he’s developed a process that engages entire cities in ‘possibility thinking’ and in understanding that they control the collective ‘energy’ that attracts or repels new residents, investments and businesses. Many organizations are stuck in 16th century Newtonian thinking, he insists, and that makes them almost irrelevant to a 21st century marketplace. For starters, he says, we need to move far beyond ‘problem solving’ to ‘seeing possibilities’. When leaders focus on the latter, problems resolve themselves and a new and prosperous reality begins to emerge. That is the secret to building a culture of innovation!

In addition Ian is a co-founder of Verdant Technologies LLC, a company that brings advanced technologies to many sectors like sustainable energy, waste management, agriculture, water science, medical devices, electric vehicles. etc.

He has authored seven highly respected books including the breakthrough book on leadership titled: Going Deep and The Profitable Power of Purpose which challenges traditional thinking about corporate vision. His latest ebook is Make Your Life a Masterpiece, a modern English translation of James Allen’s 1902 classic As a Man Thinketh.

Ian has both Canadian and US citizenships and lives in Scottsdale, Arizona.

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  • Posted on: 09/19/2017

    Five skills every retail manager needs to succeed

    Spot on Stephen. Whether we're talking about employees or customers, it's all ONE thing. A favorite phrase of mine is, "how we are managed is how we serve." The customer experience is born out of the employee experience.
  • Posted on: 09/19/2017

    Five skills every retail manager needs to succeed

    There is one thing that is left off most every list like this ... THINKING!We've all heard managers say, or we've said it ourselves, "I don't even have time to think." Why would people follow someone who doesn't have time think? Of course there is reptilian thinking going on all the time or you'd run smack into a wall. But chances are if you ever saw someone sitting quietly at their desk or, better, just going for a walk, you'd immediately conclude they aren't doing anything. Contrary to popular opinion, "thinking," and the ability to see possibilities others don't see, can be taught. Sadly we know surprisingly little about the role of thinking. People who think scare us half to death, especially if they're an employee.My other comment is that "leadership" cannot stand without adjective. Many a retail enterprise has disappeared because a "leader" led it into a black hole never to be seen again. My favorite cartoon comes from "Animal Crackers," in which a long endless herd of moose has been led up to the edge of a huge cliff with nowhere else to go. The lead moose turns to his buddy and says "I don't want to be leader any more."
  • Posted on: 09/13/2017

    Is BOPIS degrading the in-store experience?

    I debated which dramatic opening to use in my response to Bob's insightful advice; please check one:
    1. Customer engagement is dead. Long live customer engagement! ___
    2. It's the EXPERIENCE Stupid! ___
    Whatever happened to customer connection, caring, service, education and love? When did we start hating and avoiding customers? Are we really at a point where what human beings long for is one-click, immediate gratification and never having to engage with other humans? BOPIS, especially if you don't even have to get out of your car, doesn't deserve to be called "shopping," at the very most it's "ordering." And furthermore, if I never hear the word "omnichannel" again, it will be too soon!Keep up the good work Bob, you may save us all.
  • Posted on: 09/11/2017

    Professor says price gouging is simple supply and demand at work

    Your first sentence says it all, Peter.
  • Posted on: 09/11/2017

    Professor says price gouging is simple supply and demand at work

    I heard this guy on Sunday. The title today refers to "simple supply and demand at work." To a simple-minded observer like him perhaps it is simple. I have a feeling he came up with this notion far away from this horrendous situation and thought it would be a good way for some notoriety. Sometimes this academic "logic" seems so utterly shallow.What he's missing is that those opportunists who would come in to "help" others in dire states solely for the money are seriously impoverished spiritually and morally. Instead he makes them entrepreneurial heroes.On the anniversary of 9/11 I wonder how we would have all faired with this mindset of "simple supply and demand." A first-responder demanding triple pay before going into the building. A nearby restaurant doubling the price of a sandwich instead of feeding responders for free. Withholding a bottle of water to wash off the ash-covered face of a survivor until they paid for it.Instead, then and now, we saw human nature at its true and majestic "simplicity," doing what is right, the greater good, sacrificing all you have for your neighbor. What will always amaze us all is just how far some will go to do so. They are the ones we should be writing about.
  • Posted on: 09/07/2017

    Should retailers rent fans to create buzz for their businesses?

    There is a real danger in declaring this phoniness and deceit as "acceptable" because we've gotten use to laugh tracks on TV and the largest inauguration crowds since the beginning of life. Closer to home, I've lost count of how many fellow speakers and authors have written "best sellers." Just so much BS. The whole world seems to be one facade don't you think? Calling it "marketing" does not atonement make.
  • Posted on: 09/05/2017

    Five pain points grocers must address to survive in an Amazon/Whole Foods world

    Now there you go, Ron, bringing humans into the discussion about food! Come on ... surrender to the movement from the artisan to the artificial. Artificial intelligence, artificial food, artificial service and customer relationships. (I wish I could have given you several thumbs-up.)
  • Posted on: 09/05/2017

    Five pain points grocers must address to survive in an Amazon/Whole Foods world

    You do have a knack for calling out BS when you see it Bob! I noticed that nonsense too and would have commented except I couldn't figure out what the thing was. It did look freshly picked. :) My favorite deception of all time is the phrase, "up to." Maybe if we stopped trying to deceive consumers things would get a lot simpler ... and perhaps even more profitable.
  • Posted on: 09/05/2017

    Five pain points grocers must address to survive in an Amazon/Whole Foods world

    I'm sure I'm missing something in this supposed food war. When did buying food become so complicated?Yes I agree there are far too many SKUs and that's driven by trying to accommodate any and all customer desires. So the choices need to be simplified based on what is actually being bought. And yes, a store needs to have the inventory to meet demands. Checkout needs to be reasonably expedient. But for goodness' sake, hasn't it been that way since the beginning of time?Sure a few prices at Whole Foods went down -- a dollar here, 79 cents there. But it wasn't worth the drive. Let Whole Foods import the high-altitude Himalayan llama cheese and when I want some I'll go there.What used to be an eagerly anticipated family adventure is now filled with angst, demands hours of price checking, guarding your family against chemical ingestion, surrendering your privacy to Big Data and on and on.Nothing is more fundamental than air, water and food and we're working hard to mess up all three.
  • Posted on: 08/31/2017

    Are fashion trends moving too fast for retail?

    We are collapsing time to our peril. Here on RetailWire we recently discussed how retailers could respond instantly to consumer demands for no other reason than they have zero patience. Heck, the NFL is selling six-second commercials now!The big challenge is that supply chain will never keep up with imagination. And technology is enabling creatives to turn imagination into reality almost instantly. There is no point in worrying about how to keep up. You won't.A better discussion is whether we know the difference between a "fad" and a "trend." The two pairs of shoes pictured above differ mostly on the basis of aesthetics and design. They will be replaced by Friday. I'm told the two most popular submissions to Kickstarter-type sites are wallets and backpacks. They will continue to come and go. When Dick Kelty invented the first backpack in 1952, he started a trend. Almost every alteration since has been a fad.I wouldn't start a man's tie company at this point or worry about what width to stock because a tie-less trend has begun as our culture recognizes ties as pointless. As someone said, "No one has ever had a good idea while wearing a tie."Retailers who avoid chasing fads and who see trends before anyone else will rule the day. All 24 hours of it.
  • Posted on: 08/28/2017

    Should Starbucks close its online store?

    "To thine own self be true." In "Hamlet," Polonius was the chief counselor of the king. Good advice then, good advice now.Starbucks is an icon, a "thing," an expectation, a promise and, most of all, a place to be. Polonius says to Matt Ryan and other executives, "You mess with that at your peril." Starbucks has done what so few retailers understand and that is to have an unassailable identity.Yes other channels are available, maybe even profitable ones. But if they water-down your identity, avoid them.
  • Posted on: 08/23/2017

    Do retailers need to buy the loyalty of consumers?

    "Do retailers need to buy the loyalty of consumers?"Oh, I don't know. Can one buy love? Only time I've seen that work was in "Pretty Woman."In the same way that faith is irrelevant in the absence of risk, "loyalty" is irrelevant in the absence of sacrifice.
  • Posted on: 08/22/2017

    Will Amazon’s two-minute pickup service appeal to students?

    I scrolled through all the comments so far looking for someone else feeling sad about this the mother-of-all immediate gratification. Looks like I'm the only sad one.Sometimes our adult responses are the permanent aftershocks of our childhood. I'm a missionary's kid born and raised in the Sahara Desert next to a leprosy village. I don't mean to be melodramatic but it was a pretty sparse environment way back then. We're now talking about the agony of having to wait two minutes for "essentials." Heck, I saw kids wait two days for "essentials" too, only for them it was something to eat. When you live in that environment for the first dozen years of your life, it never quite leaves you. I think I've become my father talking about the Great Depression only now I actually understand it! (I still don't quite believe the trudging to school two miles through the snow, uphill both ways, wearing socks for gloves bit.)"Customers consistently tell us that they want items even faster,” said Ripley MacDonald, director, student programs. Oh the poor suffering things. By all means let's make sure every demand they have is met. No need to think ahead and be prepared. No need for patience. No need for need. We are becoming a self-centered, disconnected, demanding culture ... and I'm sad.
  • Posted on: 08/21/2017

    Should all retailers offer subscription services?

    What do you mean "way back when?" Heck Gene, I wasn't the milkman, but I was the bread man! Now I'll be depressed and feel old for the entire day! Thanks a lot! :)
  • Posted on: 08/21/2017

    Should all retailers offer subscription services?

    You've hit on a critical point Phil, and one I forgot to mention. The biggest weakness in subscription models is the curse of "auto-ship." Multi-level marketing companies are the biggest schemers behind this approach and, frankly, it prevents a lot of people from signing up.What I like about our dog food subscription is that I can easily go online and delay or speed up a shipment. It takes maybe 30 seconds.

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