PROFILE

Ian Percy

President, The Ian Percy Corporation

Ian Percy is a Possibilities Expert and the founder of The Infinite Possibilities Initiative, a process for applying principles from quantum and energetic science for exponentially higher levels of innovation and profitability. An organizational psychologist, he is one of the most acclaimed business and inspirational speakers in the world. Successful Meetings magazine declared him “One of the top 21 speakers for the 21st century” and he is one of only three speakers inducted into both the US and Canadian Speaker Halls of Fame. Ian’s remarkable ability to blend depth of insight with inspiration is sought after by a wide variety of corporations and associations.

Recently he’s developed a process that engages entire cities in ‘possibility thinking’ and in understanding that they control the collective ‘energy’ that attracts or repels new residents, investments and businesses. Many organizations are stuck in 16th century Newtonian thinking, he insists, and that makes them almost irrelevant to a 21st century marketplace. For starters, he says, we need to move far beyond ‘problem solving’ to ‘seeing possibilities’. When leaders focus on the latter, problems resolve themselves and a new and prosperous reality begins to emerge. That is the secret to building a culture of innovation!

In addition Ian is a co-founder of Verdant Technologies LLC, a company that brings advanced technologies to many sectors like sustainable energy, waste management, agriculture, water science, medical devices, electric vehicles. etc.

He has authored seven highly respected books including the breakthrough book on leadership titled: Going Deep and The Profitable Power of Purpose which challenges traditional thinking about corporate vision. His latest ebook is Make Your Life a Masterpiece, a modern English translation of James Allen’s 1902 classic As a Man Thinketh.

Ian has both Canadian and US citizenships and lives in Scottsdale, Arizona.

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  • Posted on: 07/27/2016

    Will meal kit delivery services move beyond niche status?

    Odd (if not foolish) that they wouldn't just say that in the first place! Right where you sign up.
  • Posted on: 07/27/2016

    Will meal kit delivery services move beyond niche status?

    I, for one, don't get it. For four reasons:
    1. Why is it so difficult to go to the store and get your own stuff? It's a LOT cheaper and you get more choice. If on a particular day you're tight for time, most stores can give you a meal to take home.
    2. What message does this convey to your kids? Apparently mom and dad can't even get their own food and have to be told what and how to cook. Seems to me the not so hidden message is "you don't have to think and act for yourself, find other people to do it for you."
    3. This pretty well eliminates creativity. Even if I experience a great food item and manage to get the recipe for it (like Tony Orlando's lasagna recipe) my inclination is to see what else we can do with the recipe.
    4. More and more chemical-free farms are providing a big box of seasonal locally grown vegetables and fruits every month or whatever schedule you want. They don't tell you what to do with it. You buy it because you can't get any healthier food anywhere.
    By the way, I was pleased to see in the New York Times this morning that the generally pathetic quality of food in this country is being made a national conversation. Daily, in both processed and "fresh" food, we are consuming untold amounts of chemicals that are slowly ruining our health and vitality.
  • Posted on: 07/26/2016

    Why has retail’s transition to data-driven enterprises been so arduous?

    You know, sometimes the problem is the answer.This will be anathema to some readers, but perhaps retail shouldn't abandon their intuition and normal human communication for technology and data. Maybe the slowness to do so is the universe telling retailers that it's not the way to go.As I was reading this I had the picture of customers and retailers in a data-duel. Customers are using their data tools to define and find their preferred retailer. Retailers are using their data tools to define and appeal to their preferred customers. That's like a dating service where two people stare at each others' picture and review data but never actually meet, or have dinner, or a dance or a hug. No one is going to say "Let's be a couple, I love your data."Relationships ARE intuitive -- of the heart. I'd say we need more of that not less.
  • Posted on: 07/25/2016

    White lies, sales fibs and the customer experience

    I guess the shade of the lie on the gray scale is determined by how far from the truth one has strayed. Frankly I don't see anything "white" in the example of the employee's lie about a customer's luggage. What would make it any darker?If Volkswagen hadn't manipulated the emission data in their cars quite so much would that have made it a white lie and reduced the financial and potential prison penalties? Where does exaggeration fit on the lie scale? If there wasn't exaggeration and hyperbole most marketers would be out of business. The "Buyer Beware" principle is based on the premise that you WILL be lied to. It's a given.And we don't have the space to discuss the role of lies, fibs and exaggerations in the political process! Overall there are very good reasons why we don't trust banks, airlines, Congress and, sadly, many of the institutions vying for control of our lives. Again, we expect to be lied to. Ban lying? Lots of luck with that one. It'd be easier to ban smoking and speeding.There's an ancient adage that sooner or later your lie will come back to haunt you. I don't think any of us are exempt from that inevitability.
  • Posted on: 07/20/2016

    How can retailers gain something useful from employee surveys?

    And another thing ...I'm a little surprised by how so many of us think employee surveys are so wonderful. According to Forbes: "With all the costs and efforts to administer employee surveys, the average employee survey response rate is just a meager 30%-40%." That may tell you more than the survey results do. Notice how the response rate matches almost perfectly the engagement level.
  • Posted on: 07/20/2016

    How can retailers gain something useful from employee surveys?

    First, anonymously checking off a box on a scale does not mean anyone is actually being "heard." Being heard means an actual conversation happens. Sending out a survey is an obligation like having a mission statement or doing performance reviews. It's the annual "here we go again" experience. Sending out a survey is so much easier than an executive going in and having an honest, heart-to-heart conversation with people.Second, the old "keep, stop and start" model needs to be thrown out. At best, these questions are about the organization. Where's the question about the person? Where do you ask what their dreams are? Do you ask them what talents and abilities remain totally untapped by their employer? Or where they feel let down, betrayed or abandoned? The "we care" thing in most organizations is made up by PR departments. When executives really do care (and there are amazing examples) everyone knows it energetically and intuitively. If you have to annually tell your employees ... you don't.Third, most of the survey questions are softballs if not meaningless mush. I've found I get faster to the heart of things by asking questions employees ask each other when they go out for a drink Friday afternoon. I call them Wicked Questions. Examples: "The one problem that never gets talked about around here is ... " "If I had a boatload of money to invest in this company I'd put it into ... " "If we as a company really had the courage and will, we'd ... "Fourth, when's the last time you ever saw how the senior executives completed the survey? The answer most of the time is never. Surveys tend to be about "them." If you really want information compare how a. senior executives, b. middle management and c. rank-and-file employees respond to the same questions. THAT would be enlightening and understanding the gap would reap huge rewards.Finally, if surveys are so useful, how come Gallup continues to report employee engagement at 33.9 percent and falling? Survey that!
  • Posted on: 07/19/2016

    What does it take to compete in an off-price retail world?

    "Grunge" is throwback? Feels like that was last month. I have to get out more.Look, even the term "off-price" is weird. The price is the price. I guess the idea is that off-price means it's cheaper than the price the manufacturer was hoping for. As happens so often retail, once again, suffers from self-inflicted wounds.For some reason lately we've had several items here at RetailWire about the legitimacy and honesty of MSRP. Almost bought a watch yesterday -- $69 -- regular price $500! Then I found I could buy the same thing for $69 in all kinds of places and some said the regular price was $200. Consumers seem to conclude that MSRP is a fantasy, a made up thing hoping the buyer is rich enough not to care. Jos A. Bank used to put out those buy one get four deals and we all wondered how they can make money doing that. Well of course they're making money and so the MSRP on each suit is deemed phony. It also conjured up images of children at sewing machines in some jungle factory. How else could they sell them so cheap and still make money?Retail needs to get hold of this. We don't trust or like banks. We don't trust or like airlines. Hopefully we don't add retail to the list. In our house off-price Kohl's rules.
  • Posted on: 07/18/2016

    What’s creating the pricing disconnects between retailers and vendors?

    No surprise here. In ANY human-driven system, the gap in perceptions and behaviors widens as you move back from the end-point of that system. In examining customer or employee engagement and satisfaction, for example, it is not at all uncommon for senior executives of the company to think everything is wonderful. As you go down through the hierarchical layers of the organization to the customer-facing employee the perceptions and behaviors get significantly more negative. The final step, of course, is asking the actual customer what they think.The same diminishing perceptions principle seems to be happening in this "pricing disconnect." Frankly, pricing is probably just one manifestation of disconnection between manufacturer and retailer. Dealing with things you can attach numbers to is a lot easier to deal with than human issues like trust and transparency.Relevant to this topic, we had an item in RetailWire the other day about customer distrust of honesty in the MSRP. So if you think there is confusion between manufacturers and retailers, just add in the customer!
  • Posted on: 07/15/2016

    What is Starbucks baking up with its latest investment?

    I thought of you immediately in reading this item, Tony, and knew you understood what I'm talking about. BTW...you promised me your lasagna recipe 423 days and 14 hours ago...but whenever you have the chance! Not sure I can replicate it, but am eager to try. You have a good weekend too.
  • Posted on: 07/15/2016

    What is Starbucks baking up with its latest investment?

    Yes it is. Wish I had said that, Patricia! Fits exactly with what I was thinking in my commentary.
  • Posted on: 07/15/2016

    What is Starbucks baking up with its latest investment?

    Everything that will ever be possible is already possible. Whether or not Starbucks and Princi access that possibility is another question.Baking gets down to tested and addictive recipes and natural, chemical-free ingredients. When you have people who have a baker's soul (as distinct from having a job in a bakery) and you have those quality ingredients ... it should work. However these recipes, if truly artisan, were probably originally designed for a large Italian family dinner, and don't necessarily scale to huge vats with ingredients dumped in with a front-loader. That may be the concern as far as scalability goes. The spirit of your Italian grandmother's hands have to be in there somehow. Know what I mean? Replicating recipes is one thing ... replicating soul is quite another.It can be done. So why not have Princi bakery hubs, each serving several dozen Starbucks and being directly accessible by the public at the same time? Keep the process honest and don't try to automate everything just to make more money. Does that work as an economic model? I don't know. Those who pay the price for a cup of coffee at Starbucks will surely pay for a truly amazing bakery item. Heck, I go to Panera Bread just for the scones. The true test of any restaurant is the quality of its bread and baked goods.
  • Posted on: 07/13/2016

    How far should brands go with functional packaging?

    Excellent. Would have given you two thumbs if I could Tom. And thanks for alluding to arguably our most famous Canadian philosopher. The medium is still the message.
  • Posted on: 07/13/2016

    How far should brands go with functional packaging?

    The big question is that, while something is reusable, is it actually reused in any meaningful way? And what qualifies as "engagement?"The intention is probably admirable, but much of this is like the toy in a kid's meal. The engagement lasts what ... 60 seconds and then it's more plastic into the landfill. More meaningful would be that the shoe box could be cut into pre-addressed postcards kids could write on and mail to the troops or into a coupon for a free cup of coffee you give to a homeless person.Finally, I'd advocate for chemical-free packaging both in the material itself and in inks used. That would engage me.
  • Posted on: 07/11/2016

    Target launches $1 billion kids line

    You get cards?
  • Posted on: 07/11/2016

    Are self-checkouts dooming impulse purchases?

    I don't think I've ever purchased an "impulse item" at a checkout so that either makes me the wrong one to ask ... or the perfect one to ask.First of all, let's admit that most impulse stuff at checkout is crap. Second, and maybe this is just my ineptness, SCOs still take a lot of concentration. Some items have multiple bar codes (won't mention names but initials are HD), some don't fit in the adjacent bag, the process differs from store to store, do you chip or don't chip and so on. And you want me to buy breath mints or the latest Kardashian news?Shep has it right, impulse triggers have nothing to do with checking out ... which is why it's called "checking out." I also wonder why the irresistible "As Seen on TV" impulse isn't used more often. I keep thinking about buying that spray sealer stuff even though I don't really need it and have no idea where to find it at "HD." If that was stuck out somewhere I'd yield to the impulse. There's some wipes that make my car brand new too.

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