PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 08/04/2017

    Will Amazon’s new return policy help or hurt its marketplace sellers?

    I would think the third party retailer would know the rules of the game when they decide to play. Not that I think Amazon is right; but they are customer centric.
  • Posted on: 08/03/2017

    Will grocery stores become the new mall anchors?

    I keep telling myself to think outside the box on this. No matter how I try I am having a problem walking through the visualization. What will happen to the items needing refrigeration while I am looking for socks somewhere else? What will happen to the frozen items while I am leisurely window shopping? The best I can come up with is to do my window shopping before the grocery shopping. I have always thought of a grocery store as an in-and-out place. That does not fit the mall model for me.
  • Posted on: 08/02/2017

    Are there too many grocery stores?

    Yes, there are too many grocery stores and more coming with Aldi, Lidl and now Lucky's making a strong move in areas of Florida. But that is not going to change anytime soon because they all seem to sense that they can grab a larger slice of the pie. It's not going to happen but that is what they believe and can probably make a strong case defending it.I question the comparison with J.C. Penney, Macy's and Sears. We do not have to go shopping in a department store on a weekly basis. We do have to eat.
  • Posted on: 08/02/2017

    Are there too many grocery stores?

    You make a strong case Tony.
  • Posted on: 08/02/2017

    Will talking about pain points make Babies ‘R’ Us the go-to retailer for parents?

    What a great concept. It will specifically help first-time parents. The "been-there-done-that" piece would be solidified if the sales associates have children of their own. They could give good hints, like telling new parents to be sure to cover their new son before changing his diaper so he does not use their freshly-laundered shirt for target practice. I wish someone would have given me that warning.
  • Posted on: 08/01/2017

    Will Gen Z demand a new level of collaboration?

    I do not think Gen Z has matured enough to become a contributor. Once they do mature more and realize the opportunities they have to contribute, their contributions will begin to filter through and their voices will be heard. As each generation comes along their influence on technology will become more important and certainly more relevant. I have four grandchildren in Gen Z. I can see in each of them their strong sense of technology and the importance of it to their futures.
  • Posted on: 07/31/2017

    Is ‘free’ a big enough incentive to get consumers to try click and collect?

    BOPIS appears to be a win/win for everyone. Customers can purchase at their leisure as well as pick up at a time they so choose. As for the retailer, they still get the customer to come into the store when they pick up thus maybe getting another sale. I know from my own experience of late that my wife has been doing more BOPIS and starting to enjoy it. It becomes a positive experience. I do not think a discount will do any more than get the customer to think about it. BOPIS is here and not going away. It is already a winner.
  • Posted on: 07/28/2017

    Should stores entertain bored tag-along shoppers?

    OK! So I am a tag along with my wife. Sometimes there is no choice. I like it best when she goes in a non department store to "look" for something, and I can sit comfortably doing whatever while she finds those something's. I am not sure if we were in a mall or larger department store if I would be one to go to that "men's store" to wait for her.
  • Posted on: 07/28/2017

    Have men become the primary grocery shoppers in America?

    There are many reasons that determine which party is the primary shopper. In my house my wife is the primary shopper. She wants it that way, saying I am not able to follow her list without adding too much "garbage stuff." She is right. Maybe I plan it that way. I don't know. With the trend of people living single longer and getting married later there has been a change in the shopping experience. Both men and women have to be better at it than ever before. Even I admit I am better than I was several years ago. And I am proud of it. I feel as if I have accomplished something I was not able (or did not want) to do before. My guess is that more men will be doing more shopping in the years ahead.
  • Posted on: 07/27/2017

    Can robots keep shelves stocked at Schnucks?

    It would be good, especially at stores like Walmart that always seem to be out of stock early in the day. This can become more of a reality.
  • Posted on: 07/11/2017

    Will Prime Day give Amazon an insurmountable advantage online?

    You have to give credit and praise where it is due. Amazon has certainly earned both. As soon as we hear the name Amazon, we stop and take notice. Whatever they do, they draw attention. Today will not be an exception. They could break all previous records. No other company comes close, not Walmart and not Target.
  • Posted on: 07/10/2017

    Should Walmart restrict carriers from working with Amazon?

    Raise your hand if this surprises you!
  • Posted on: 07/07/2017

    Could a robotic grocery store startup become a model for ending food deserts?

    The grab-and-go concept is what the c-store is supposed to be, isn't it? I am thinking of the growing number of grocery stores we normally pass on any given day. Possibly five different brands. So what is going to make this concept successful? I am not going to stop at a c-store for eggs when I am going to pass a number of typical larger grocers along the way. I wish them luck. But ...
  • Posted on: 07/06/2017

    Have grocers figured out how to successfully do business online?

    If at first you don't succeed ... That is where I think this program is now. Grocers have tried unsuccessfully for a long time now to make online business work. As long as they keep trying they will eventually find the right formula. But as of now it is a system that has not been perfected.
  • Posted on: 07/05/2017

    Will Amazon’s Prime Day set a new sales record?

    Not only does Amazon know the right buttons to push; they are excellent at knowing when to push those buttons. This year's Prime Day will probably break the previous year's records.

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