PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 02/27/2017

    Did Walmart’s short films win Oscar night?

    I did see the ads. I thought the concept was good. It did not come off to me as something I would look forward to seeing again. Don't give up, Walmart.
  • Posted on: 02/23/2017

    Will a new TJX concept put more hurt on department stores?

    There will never be a shortage of customers when there are places like TJX that give you quality merchandise at discounted prices.
  • Posted on: 02/17/2017

    Do consumers want to follow grocers on social media?

    This is an interesting but puzzling topic. I had never thought of following a particular grocer online. Maybe that is because I live in the state of Publix. My wife has her lists. The specials come out on Thursday and she goes from there. Most grocery shoppers know where to go for what; meats one place, staples another. I do not think social media is going to sway the primary shopper's opinion.
  • Posted on: 02/15/2017

    Will having the same buyers for online and stores work for Walmart?

    I am confused here? I just this morning read an article in Chain Store Age saying Walmart will not be using the same purchasing resources for its store and e-commerce sites.
  • Posted on: 02/15/2017

    Is Amazon the most innovative company in retailing?

    Amazon is absolutely the leader in retail today and probably many of the tomorrows to come. They lead because they listen to their customers and give us what we want. They lead because they are innovative and willing to gamble on the outcome. They lead because their leaders set the tone for others and are involved in the processes. They are many times the price leaders too. What more could we ask for? Could we ask for the other retailers to listen and look at what Amazon does and try to follow that lead? Sure we can. Now it is time for the other retailers to act or continue to be the next best thing.
  • Posted on: 02/14/2017

    Will Neiman Marcus find gold with its women’s plus-size pilot?

    What are they waiting for? This looks like a no brainer. The statistics show 65 percent of women walking in their store will be potential buyers. What's the problem? Why wait, get it going.
  • Posted on: 02/13/2017

    What goes into productive sales calls at retail?

    There are a few important points. One is to know that the person you are speaking with is the person making the decision on the product or service you are selling. Next is being a good listener to hear what the prospective buyer is saying. That will tell you as a salesperson how to proceed with the meeting. Third is to know when to close and/or walk away as Kenny Rogers sang in his famous song "The Gambler."
  • Posted on: 02/13/2017

    Should L.L.Bean ditch its legendary return policy?

    I commend L.L. Bean for aggressively looking at their programs to see what works and why. Just because you have done the same thing the same way for years does not mean it is the best way to operate. Free shipping is one element that works for most if not all online retailers. But a liberal return policy has to have limits or abuses will occur. I would think they could look at a six month or less return policy for starters.
  • Posted on: 02/09/2017

    Did President Trump go too far with his Nordstrom tweet?

    Do we really want the POTUS engaging in this type of rhetoric? He was not elected for this; nor is it something we expected or appreciate. Ivanka is an adult clearly able to handle her own business matters. This decision by Nordstrom was not a surprise to her.But what is more bothersome is the question of how much Mr. Trump has really divested himself from the "family business."
  • Posted on: 02/07/2017

    What will lower Valentine’s Day sales mean for retail?

    I agree with Paula's comments. Valentine's Day for us is flowers and cards. No big gifts. Retailers might be busier, but this is not going to be a blockbuster sales time in terms of total numbers unless you are a Hallmark store.
  • Posted on: 02/06/2017

    Which commercial won the Super Bowl broadcast?

    The Anheuser-Busch and Yearbook spots get my vote. But on a side note I did not find this year's group of ads to be as memorable as past years.
  • Posted on: 02/02/2017

    Will retailers beat back the border adjustable tax?

    Max has summed it up in his comment. I can add nothing more to that. He has voiced my opinion and I absolutely concur. The BAT is not good for American retailers or consumers.
  • Posted on: 01/31/2017

    Will free two-day shipping give Walmart an edge over Amazon?

    I agree with you, Lee. IMHO I do not think of Walmart and Amazon at the same level of customer satisfaction.
  • Posted on: 01/31/2017

    Should the Monday after the Super Bowl be a national holiday?

    Nothing more than a gimmick. But it made us watch the boring video, didn't it?
  • Posted on: 01/25/2017

    Will Big Macs boost McD’s results as popularity of all-day breakfast wanes?

    McDonald's problems go deeper than how to draw Millennials to the stores. They cover the wide swath of most of the generations. Three sizes of Big Macs is as temporary an attraction as the all-day breakfasts. They need to find a draw -- a reason customers will want to come to McDonald's.They are not alone. The other big-name fast food restaurant chains have to be struggling with the same problem.

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