PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 12/08/2017

    Is a tiered dollar menu the ticket for McDonald’s?

    I looked at what is going to be offered at the different price points and thought to myself how happy I am that there is a Chick-fil-A available. The names in and of themselves are simply not appealing. Take that away from the conversation and it still leaves the question about tier pricing. I do not think it will either help or hurt sales.
  • Posted on: 12/07/2017

    The RetailWire Christmas Commercial Challenge: H&M vs. Gap

    Quite frankly, H&M did nothing for me but make me want to use my time differently. Gap, on the other hand, held my attention throughout. It was well done with great camera work. It was upbeat.
  • Posted on: 11/30/2017

    The RetailWire Christmas Commercial Challenge Global Edition – Asda vs. Lidl

    I liked both ads. But neither knocked me off my feet. But I have to make a choice; and I thought the Lidl ad was a little more to my taste. I liked the way everyone was involved and enjoying the time of year. But show me again tomorrow and I might prefer Asda's commercial.
  • Posted on: 11/29/2017

    Are staff shortages affecting retail sales?

    I agree with Cathy and many of the other comments made. It is difficult to understand why, at this time of year, we are seeing so many unmanned registers and longer than acceptable lines. It also is beginning to appear that those grocers/retailers having a three person in line policy before opening another register have expanded the number closer to five.
  • Posted on: 11/28/2017

    Will early out-of-stocks throw off Walmart’s holiday momentum?

    I agree with you Max. It might be OK during the early holiday season sales. But not on much more than the early hot sellers. Out-of-stocks have always been a problem with the Walmarts in our area.
  • Posted on: 11/28/2017

    The RetailWire Christmas Commercial Challenge: Amazon vs. Walmart

    A difficult decision. I gave it to Amazon. The message said to me we will go anywhere, anytime for you. It embodied more than just the holiday season. It could be anytime. Walmart was good; but just like in overall sales, they went up against Amazon.
  • Posted on: 11/22/2017

    The RetailWire Christmas Commercial Challenge Global Edition – Debenhams vs. House of Fraser

    I enjoyed both; but am not sure what Debenham's was trying to accomplish for Christmas. House of Fraser's had more of a tug on me. Still not sure which ad would drive me to shop at either place.
  • Posted on: 11/22/2017

    Does it matter if social media is getting a bad rep?

    Neil, you voiced my sentiments completely. The medium is built to communicate. Just like any other medium; the information received is only as good as the source.
  • Posted on: 11/21/2017

    The RetailWire Christmas Commercial Challenge: Big Lots vs. Kohl’s

    Big Lots gets my vote. I think it was better after the singers at the beginning. That did not do anything to add to it for me. I also liked Kohl's. But it was lacking compared to Big Lots. This is fun. What's next?
  • Posted on: 11/20/2017

    Retailers get into Friendsgiving with Millennials

    I like the idea of starting new "trends" to bring people together whether we are speaking about friends or family members. Can retail add to this new trend? Yes. How they do it is yet to be determined. Maybe a retailer will have to experience it first before knowing how to bring it to their individual market place.
  • Posted on: 11/20/2017

    How open are consumers to AI-driven shopping?

    We have had privacy concerns every time some new technology came to be. Each time we voiced and wrote our concerns. And each time we have become comfortable using the new technology. AI will be the same. Maybe we will continue with our concerns for another year; but after that we will get more comfortable with less worries about privacy.
  • Posted on: 11/15/2017

    The RetailWire Christmas Commercial Challenge: Macy’s vs. Nordstrom

    They are both a bit too long to keep my interest. They serve different purposes; joy and sorrow. I believe joy and family are best displayed during the holidays. Even so, the Macy's ad still has me thinking. Nordstrom's commercial, not so much -- even though they used what I assume to be actual employees.
  • Posted on: 11/10/2017

    Has Google solved the problem of long lines at grocery checkouts?

    John had the right idea, have more cashier's available. My take on this is Google trying to get in another silo. I don't see it working for other than Google getting added name recognition. Most shoppers have a plan and schedule. They usually know what time and day works best for them and they stick to it. You can drive by the store on your way home and see how the in-store traffic is by the number of cars on the parking lot. This is not rocket science.
  • Posted on: 11/10/2017

    Has Google solved the problem of long lines at grocery checkouts?

    I agree with John. But the additional cashiers are usually already there in most larger groceries. All they need to do is call them to a register.
  • Posted on: 11/09/2017

    Will 24/7 curbside service help Nordstrom pick up late Christmas sales?

    Nordstrom knows customer service and are now adding another link to their chain. One thing I have not seen mentioned is the inconvenience of trying to find a parking place in a crowded lot during the holiday season. This is eliminated by the curbside pickup. Kudos to Nordstrom for again thinking about their customers' convenience.

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