PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 01/23/2017

    Can retail compete for data scientists?

    There is no hiding the fact that data mining has become important. Look at sports; baseball in particular. Most, if not all, Major League Baseball teams have a data mining (statistics) department. The sport has become so scientific that points we never would consider to be important have led to team wins as well as player recruitment. The same can be done for retail. But as I have said many times, one major retailer has to understand the importance of it and hire the right people. Retail is a copycat industry. Once the competition sees what one is doing, others will follow.
  • Posted on: 01/23/2017

    Can soccer be a differentiator for Target?

    This could be very good for Target or they would not have entered the marketplace. Dick's is doing something similar in baseball, specifically the local programs in the individual store's market. They have a program where Little League programs are given discounts on merchandise such as gloves and shoes purchased by the players. They also supply balls, hats and uniforms at a discount to the program. It is a win/win for both. The store gets the discounted sale business plus the extra sales they get when the customers are in the store. The customer gets the feel good effect of buying what they need to outfit their children at a discount. If Target is using something similar to this, their end result can be much better because of the full merchandise lines they carry vs. only the sports line a retailer like Dick's carries.
  • Posted on: 01/19/2017

    Will a movie and gourmet food combo drive crowds to the mall?

    Malls need to do something to bring people in and make them a destination rather than a shop-and-go place. Cinemark and other theater groups are testing putting bars in certain locations to draw more people. They also had at least one location that had a fine restaurant. You could eat and go to the movie in comfort. I don't know what happened or if they are carrying the concept further. Malls and retailers are followers. What works for one will be followed by others.
  • Posted on: 01/18/2017

    Is there a retail marketing opportunity in unwanted gifts?

    I am having a problem finding a retailing market for unwanted gifts. Where is the market? It is certainly not going to be a brick-and-mortar location where there is rent and lights to be paid. So if it is online, isn't that what eBay is made for? Let's take these unwanted gifts back to the place they were purchased and exchange them for something more usable. We don't need another consignment store.
  • Posted on: 01/17/2017

    Sir Richard Branson at NRF: Are retailers looking outside the box?

    This conversation is dealing with Sir Richard Branson and his comments. Skip Tindell, co founder of The Container Store was also a part of this. The Container Store was built on the promise of exceptional service and quality merchandise. The guiding principles in which every employee is trained is based on making employees proud to be a member of the team.There have been several comments about "thinking out of the box." I agree with them. Especially Ian when he said "as long as you can see it, you are stilled trapped in it." We should not be afraid of taking that chance, that first step.
  • Posted on: 01/16/2017

    Can AI resolve customer service disputes?

    I can see the further development of AI in customer support roles in the future. But I can also see where there is an avenue for abuse. Yes, they say our personal information is secure. But we have heard this from our banks and credit card providers in the past. That has proven false. I read an article last week that St. Jude was found to have security flaws in heart devices. Why anyone would want to hack into defibrillators and pacemakers is beyond my comprehension. (BTW: I have a defibrillator implanted and my doctor did not know anything about it until I called his office.) So if the hackers are smart enough to do this why would anyone believe our information is secure in a customer support department that is connected to the company's main server?
  • Posted on: 01/13/2017

    Will Alexa become the voice of IoT?

    Lee, your comments made me think. I wonder if even Amazon had any inkling how strong Alexa and AI would become so quickly. There can't be many people today who don't know what Alexa is and how powerful AI can become.
  • Posted on: 01/13/2017

    Will its massive jobs announcement change public perceptions of Amazon?

    I read where the jobs will be located in upcoming as well as current fulfillment centers. This means jobs will be available in at least four areas of the country including Florida and Texas (I don't remember the other areas mentioned). I am not sure Mr. Trump had anything to do with this. But the point is that jobs will be available in areas that need them. Amazon is moving forward with tremendous growth plans. They are a strong entity getting stronger because they give us what we want right away at a better-than-affordable price.
  • Posted on: 01/11/2017

    What does giving up alcohol say about Starbucks?

    Good move by Starbucks to make the investment in the concept, study the results then make the decision to drop the program. From my seat it never looked like it was going to be a good fit for the Starbucks model. I give them credit for looking for ways to draw more customers in off hours.
  • Posted on: 01/11/2017

    What will more job cuts mean for Walmart?

    I don't understand where there could be 7,000 accounting and invoicing positions within any corporate entity. These are all back-of-the-store or corporate positions. Now add another 1,000 positions also at corporate and we get an idea of where the fat is at Walmart. Prices are not going to be lowered so where is this savings going? Aha! The bottom-line for stockholders?
  • Posted on: 01/09/2017

    Will PetSmart’s luxurious Pet Spa concept catch on?

    Ian, your comments resonate with me. I love my dog. But the cost of sending her to a spa is better spent on a family needing food for their children. You are on target my friend.
  • Posted on: 01/09/2017

    Will PetSmart’s luxurious Pet Spa concept catch on?

    I love my dog and enjoy having her around. In fact, she is laying on the floor next to my chair as I type this. She is small. She is pampered with love and care. She is not going to a spa. Yes, she gets groomed regularly. But the cost of sending a dog to a spa is only satisfying the pampered owner. That money is better spent donating to someone having trouble feeding their family.
  • Posted on: 01/09/2017

    Will its acquisition of ShoeBuy.com boost Walmart’s online performance?

    When I think of buying online, Walmart is not the name that pops up. My problem with the Walmart image in my mind is quality. I don't find the two going together. Sorry, but I don't. When I think of buying shoes online, the name Zappos comes up. Of course Walmart is an online player. But they are so far behind Amazon that catching up or even getting close is going to take time and money.
  • Posted on: 01/06/2017

    What will the sale of Craftsman mean for Sears and Stanley Black & Decker?

    I agree with some of the earlier comments. Why would anyone put more money into Sears? How do they expect to get a return? Oh well, no one ever mistook me for a financial genius. Black & Decker is going to be the big winner here because they get a huge bump gaining the Craftsman brand.
  • Posted on: 01/05/2017

    Are convenience stores in for a big year in 2017?

    C-stores should be in for a good 2017. As long as you can get your beer, coffee, cigarettes sodas or lottery tickets when you get gas, they will continue to grow. Learning to have better food products will be a big plus. Oh, by the way, better trained staff will not hurt at all.

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