PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 12/08/2016

    The RetailWire Christmas Commercial Challenges Goes Global – Week 2

    Both are very good. My preference is Buster the Boxer for this week's selection. It touched me more than Harrods. Made me feel good which is what the season should bring.
  • Posted on: 12/06/2016

    The RetailWire Christmas Commercial Challenge: Meijer vs. TJX Companies

    Meijer gets my vote. In fact, I liked it so much I viewed it twice. Life through the eyes of a child is priceless. The T.J. Maxx spot reminded me of having to do something just to keep up with what others are doing.
  • Posted on: 12/02/2016

    Will Starbucks be the same without Howard Schultz as CEO?

    Howard Schultz has done an outstanding job leading Starbucks. This will continue under Kevin Johnson's leadership. One reason is Mr. Schultz is not going anywhere. He will leave Mr. Johnson alone to put his stamp on the business. But he is always there when needed. The captain is not going to steer the ship, but is there to steer the next captain. There comes a time in any business when the reins should be handed over.
  • Posted on: 12/01/2016

    The RetailWire Christmas Commercial Challenge Global Edition – Week 1

    I have seen "Mrs. Claus" several times before. I like the simplicity of the way it is delivered. It gave me the holiday spirit. I did notice these two are longer than the ones we usually watch.The second ad did little for me. If I did not have to watch it for this, I would have cut it off minutes before it ended.
  • Posted on: 11/29/2016

    The RetailWire Christmas Commercial Challenge: Amazon.com vs. Jet.com

    Amazon by far is the best running commercial of the season. In fact, it could be run anytime of the year and would get the same response. It reflects the good in mankind. Something we sorely need. Jet.com left me feeling like I have only seen another commercial.
  • Posted on: 11/22/2016

    The RetailWire Christmas Commercial Challenge: J.C. Penney vs. Kohl’s

    Well, we are getting a little better. Not much, but a little. I prefer the J.C. Penney ad for the reminder it gives us that there are those we need to remember who may not be on our list. It took me back a few years to the time when it was my mother in what I am assuming here is an assisted living facility.
  • Posted on: 11/21/2016

    Will Alexa-exclusive deals bring holiday cheer to Amazon?

    A new toy for more impulse buying. There is going to be a future here. But the competitive market will dictate how strong it will be.
  • Posted on: 11/21/2016

    Will table service be a difference-maker for McDonald’s?

    My first thought when reading this was "C'mon man, this is McDonald's we are talking about." But reading the research they say they did, it begins to make sense.Still we have a few considerations to keep in mind. Foremost is the training the staff gets appears to be weak. That needs an upgrade. If the food delivery is made by the counter staff, I can not see it being an improvement. You still need to get your drinks, condiments and utensils.I have seen this work when checking out and paying the bill. I am looking forward to seeing this work at a QSR. It could be interesting.
  • Posted on: 11/17/2016

    Who destroyed American Apparel?

    Let's agree that both pricing and Dov are two of the major culprits. But when they called for life support we, the customers, said no we have had enough.
  • Posted on: 11/17/2016

    Do consumers now expect two-day delivery?

    We recently used chewy.com and found them to be excellent in both customer service and shipping. We are also in the South Florida market.
  • Posted on: 11/17/2016

    Do consumers now expect two-day delivery?

    Amazon has become and continues to be the gold standard. They changed customer service expectations. Others are waiting to see what Amazon does and then follow the lead. It is interesting watching it develop. There are two winners, Amazon and the consumer.
  • Posted on: 11/16/2016

    Will adding off-price shops lift Macy’s full-price stores?

    Store-within-a-store? Yes, it should help. But how much will be negligible. Macy's uses sales and discounts as a major draw. The discount cards have so many "buts" you have to ask the clerk which is the best one to use. So, as others have written, the quality of the products will determine if this test is successful and will be further rolled out.
  • Posted on: 11/15/2016

    The RetailWire Christmas Commercial Challenge: Kmart vs. Walmart

    I agree with Max. I hope these do not represent the better ones we will be reviewing as the weeks go on. I selected the Kmart ad as it seems to have good holiday spirit. But, to be honest, I have no idea where a Kmart store is located anywhere close to my area. So it will do me no good. As for the Walmart ad, I almost saw the Walmart employee smiling. Come on ad agency -- you know this never happens.
  • Posted on: 11/11/2016

    Should Zappos take steps into the hospitality world?

    We did not think an airline giving away peanuts would ever get to this point, did we? So maybe we better give Zappos credit for going outside the box on this. They built a business on customer service. I don't know any company that can match their commitment to the customer. Let's wait to see if this gets past the idea stage.
  • Posted on: 11/11/2016

    Will Donald Trump’s presidency be good for retailers?

    How can we know or predict what will happen after this tumultuous campaign period? Did we ever expect Mr. Trump would win the party's nomination let alone the presidency? Have we ever seen protests like this after an election in our country? I don't think Mr. Trump knows what he will do. He has talked the talk. Now it is going to be the time to walk the walk. His first priority is not retail; it is unification.

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