PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 07/28/2016

    Has Nordstrom lost its customer experience edge?

    Nordstrom is Nordstrom. What they might think is a concern with the customer experience, most of their competition would see as fantastic.My wife and I are trying to buy a car. If you want to see what non existent customer experience looks like, you should try this when you have enough time to get frustrated and upset.
  • Posted on: 07/27/2016

    Sears Holdings says Kmart is being transformed, not closing doors

    Is anyone going to miss Kmart? Does anyone really know they are still open? Why are they still holding on? Even the straw they are holding onto is tired and ready to crumble. Move on. Close and sell off the real estate if they own any. Even the competition does not think they are a competitor.
  • Posted on: 07/27/2016

    Will Starbucks prosper or slide as CEO changes focus?

    The hardest thing an entrepreneur can do is to know when to step away from his/her baby. The next hardest is to actually do it. Mr. Schultz said he was stepping back, not stepping away. My interpretation of that is he remembers what happened the last time and is going to be there to guide his team through the leadership transition. He also saw what happened to J.C. Penney's during the many leadership changes. He is not going to let that happen to his baby.
  • Posted on: 07/26/2016

    Will Target take NYC by going small and flexible?

    The real estate saying "location, location, location" holds true with Target's move to city locations. It can open a new customer base for them, especially if there is a college close by. It sounds like it will be modeled to get in, get what you need and get back to what you were doing. I see this being successful if managed to satisfy the needs of the neighborhood it services.
  • Posted on: 07/25/2016

    7-Eleven makes history with consumer drone delivery

    Seriously friends? Are you really planning to call 7-Eleven and have a Slurpee and chicken sandwich delivered by a drone? Nice gimmicky attention-getter. It will draw attention and many raised eyebrows, including mine. The better point is the technology is here to make things like this possible. But not for a chicken sandwich.
  • Posted on: 07/15/2016

    Will personal shoppers lift retail sales?

    I can still remember years back when I needed suits and dress clothes more than today. There was a personal shopper at a men's store (when they existed as standalones). I would call, tell him what I was looking for and what time I expected I would arrive. He had several choices and I can honestly admit today, because my wife is not reading this, I overspent big time. Overspending is one of the added extras a personal shopper brings to the bottom line of these upscale businesses.
  • Posted on: 07/14/2016

    Publix buys its way into the Richmond market

    Let's give Publix credit where it is due. They are an outstanding deliverer of customer service. Yes, the pricing may be high in some areas. But overall they are as good as it gets in this man's opinion. Let's also give them credit for planning their northern expansion wisely. How can we question their decision making when it comes to buying existing companies vs. starting from zero? I don't think we can because their success in the expansion mode has been strong. Yes, the competition gets stronger the further north they travel. But I doubt if competition will scare them away. I am glad I can say I have a Publix in my neighborhood. In fact, there are several.
  • Posted on: 07/12/2016

    Forget Prime Day – It’s Cow Appreciation Day

    What a great idea and marketing plan! Congratulations to Chick-fil-A and their marketing team. No I am not going to order anything from Amazon or Walmart. Yes, I am going to Chick-fil-A and eat mor chickn even though I had not planned on it. Moo!
  • Posted on: 07/11/2016

    Will drop-off points boost online sales?

    I see this as a huge financial undertaking by someone — I assume UPS. So who is going to pay for them to recoup their investment? Also, are they going to be charged rent for the space by the property owners? Nothing is free.
  • Posted on: 07/11/2016

    Are self-checkouts dooming impulse purchases?

    I am doubtful that 50% are using self-checkout every time they shop. Even if that is the case, there can still be areas for more impulse buying, as others have said. I have rarely had the urge to buy anything in the regular checkout line, other than the groceries in the basket. My "impulses" come as I walk through the store, usually in the sweets and soda areas.
  • Posted on: 07/08/2016

    Will new gen grocery stores cut waste down to zero?

    Yes, lets agree this is something we idealistically want. But lets also attempt to agree this is not going to happen. There are too many hands involved in too many packaging products to get down to zero. Maybe this is something the government should not be involved with and allow those at the top of the "food chains" to work out. Maybe that will make things easier as far as landfills are concerned. But let's also remember, we want this done at a price that will always be lower than what we are paying now. Said sarcastically.
  • Posted on: 07/07/2016

    Is Nordstrom smart to bring Trunk Club’s fulfillment in-house?

    Nordstrom has a great handle on customer service. More companies should follow their lead. I am not about to be critical of a move they make that can have a strong effect on their customers. Why? Because I strongly believe the customer effect was up their as a strong decider along with cost when they decided to do this. My concern will be for those losing their jobs because of it. And even then I believe Nordstrom will do the right thing.
  • Posted on: 07/06/2016

    Will getting rid of list prices help or hurt Amazon?

    Why would anyone think anything Amazon is considering would hurt them? They will certainly do their due diligence, which includes the J.C. Penney boner, before making a drastic change. Beside that, why should we care so much? Amazon is the "King of the Retail Hill" now and for the foreseeable future.
  • Posted on: 07/06/2016

    Dollar stores — they have the meats

    The dollar store's market has been established based on low margins and lower pricing. When it comes to meats and perishables, I would rather spend the extra money and buy from a grocer I have confidence is selling a reputable product. Period. End of story!
  • Posted on: 07/05/2016

    Should e-mails and other personal info be for sale?

    What choice did I have when I was "forced" to say "I agree"? Of course, I did not have to place the order, but I wanted whatever it was they were selling so inexpensively. In order to get it I either had to read the entire agreement and then check it off or not read it and check it off. Either way it is buy or don't buy, and go to a brick and mortar location and hope they have my size in stock. Seems we are stuck. So I did what Peter did and created a dummy email address. It doesn't matter. They "gotcha" either way. So come on Dick's, keep sending those ads and coupons. Now I am getting them twice.

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